Please describe your company, your role, and the industry you operate in.
Keystone Foods Inc is a Food & Beverage business in San Diego, USA. As Co-Founder, I was responsible for this project on our side and the main contact for ZTech.
What specific problem or business challenge led you to hire this company?
Our team was spending too much time on manual work. The goal was to build firmware and a companion app for a smart device we were launching so they could focus on customers.
What services did the company provide for your project?
IoT Development, including planning, development, testing and launch support.
Why did you choose this company over other providers you considered?
We compared three or four agencies. ZTech asked the best questions and had good reviews from past clients.
How clearly did the company understand your requirements and business goals?
Well. There were a couple of points we had to clarify early on, but after that they were spot on.
How was your overall experience with their communication and project management?
Communication was good overall and improved further once we settled into a routine.
Did the company deliver the project on time and within your expected budget?
Mostly. One milestone slipped by about a week, but the final delivery was on schedule and the budget held.
What tangible results or business impact have you seen since the project was completed?
We can now handle more volume without adding staff, which was the main goal.
What did you like most about working with this company?
That they were proactive — they suggested improvements instead of just doing what was asked.
Would you recommend this company to others, and would you work with them again?
Yes, I've already recommended them to a couple of people I know.