Please describe your company, your role, and the industry you operate in.
Northgate Components FZ-LLC is a Manufacturing business in Abu Dhabi, UAE. As VP of Engineering, I was responsible for this project on our side and the main contact for Zokoo Technology.
What specific problem or business challenge led you to hire this company?
We needed to build a Shopify store with custom features for our product range, and we didn't have the in-house capacity to do it ourselves.
What services did the company provide for your project?
End-to-end E-commerce Development — from requirements and design through to deployment and a support period afterwards.
Why did you choose this company over other providers you considered?
Their pricing was fair and they were honest about timelines instead of just telling us what we wanted to hear.
How clearly did the company understand your requirements and business goals?
Well. There were a couple of points we had to clarify early on, but after that they were spot on.
How was your overall experience with their communication and project management?
Organised and transparent. Their project manager kept the project on track and flagged risks early.
Did the company deliver the project on time and within your expected budget?
Yes. The only extra cost came from features we added ourselves, and they quoted those fairly.
What tangible results or business impact have you seen since the project was completed?
Customer feedback has been positive, and we have seen better engagement since going live.
What did you like most about working with this company?
The consistency. Same team, same standard, from the first week to the last.
Would you recommend this company to others, and would you work with them again?
Yes, I've already recommended them to a couple of people I know.