Viston AI

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Details

Founded:
2013
Hourly Rates:
$25 - $49 / hr
Employees:
10 - 49
Ratings:
5.0 2 Reviews

Industries Served

Retail & E-commerce Information Technology

Where We Specialize

29% C
C 29%
Compatibility 22%
Software Development 10%
Testing Services 10%
Progressive Web App 8%
Game 7%
Big Data Analytics 6%
E-commerce Development 5%
Mobile App Development 3%

Industry Expertise

Fitness41% Real Estate36% Sports23%

Typical Project Size

54% Enterprise
30% Midmarket Business
16% Small Business

About

Viston AI works with clients to plan, build, and ship digital products. The company's main offerings are Mobile App Development. Overall, Viston AI is one of the options worth shortlisting for a technology project.

Viston AI Reviews

5.0 2 Reviews
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A well-managed chatbot project that simplified routine customer support

Vandana M / Customer Experience Manager | Nov 03, 2026

In this engagement, Viston began by reviewing our support processes and identifying suitable tasks for the chatbot. The scope included conversation design, knowledge-base preparation, website integration, testing, and staff training.

Weekly demonstrations helped us review progress and flag incorrect responses before launch. The chatbot handled routine questions while passing account-specific exceptions and refund requests to our team. Delivery matched the revised schedule and approved budget. More detailed administrator documentation earlier in the project would have made our internal preparation easier.

Project summary

Our company, CedarNest Living, engaged Viston to develop an AI customer support chatbot for its ecommerce website. The project covered product FAQs, order-status integration, returns guidance, and escalation to human support agents. Our goal was to reduce repetitive inquiries while keeping sensitive decisions under staff control.

  • Overall Rating 5.0
  • Quality 5.0
  • Schedule 5.0
  • Project Cost 5.0
  • Willing To Refer 5.0
Project Type:
AI & Machine Learning
Project Cost:
$10,000 to $49,999
Project Duration:
Feb 2026 - May 2026
Business Type:
Retail & E-commerce
Location:
Brisbane, Australia

Questions & Answers

Please describe your company, your role, and the industry you operate in.
CedarNest Living is a fictional Australian ecommerce retailer selling home and lifestyle products. I serve as its Customer Experience Manager, overseeing support quality and customer service operations.
What specific problem or business challenge led you to hire this company?
Our support team spent substantial time answering repetitive delivery, product, and returns questions, leaving less time for complex customer issues.
What services did the company provide for your project?
The project included requirements discovery, chatbot development, knowledge-base configuration, order-status integration, human handoff, testing, deployment, and staff training.
Why did you choose this company over other providers you considered?
Within this scenario, we selected Viston because its proposal clearly explained the scope, integration requirements, testing process, and limits on automated actions.
How clearly did the company understand your requirements and business goals?
The team translated our requirements into specific support scenarios and acceptance criteria. They understood that the chatbot should assist customers while escalating exceptions to our staff.
How was your overall experience with their communication and project management?
We used email, a shared project board, and weekly video meetings. Updates covered completed work, upcoming milestones, and decisions requiring our input.
Did the company deliver the project on time and within your expected budget?
The fictional project finished on May 15, 2026, within an approved budget of $18,500 USD. A one-week extension for additional testing was agreed upon before launch.
What tangible results or business impact have you seen since the project was completed?
For illustration, this scenario assumes a 24% reduction in routine tickets reaching human agents during the first eight weeks, compared with the preceding eight weeks. These figures are invented and do not represent verified Viston results.
What did you like most about working with this company?
The regular demonstrations made progress easy to assess and allowed our support team to influence the chatbot’s responses before deployment.
Would you recommend this company to others, and would you work with them again?
Within this fictional scenario, yes. We would consider another engagement after reviewing the chatbot’s longer-term performance.

Great team to work with — professional, responsive, and reliable

Lago Benito / Co-Founder | Oct 07, 2026

Overall, we had a really good experience working with Viston AI. The team was professional, easy to communicate with, and genuinely interested in understanding our requirements.

What I appreciated most was that they didn't just jump straight into development. They took the time to understand the project and discuss the best approach with us. Whenever we had questions or feedback, the team was responsive and willing to make adjustments.

The overall process was smooth, and we felt that the team was committed to delivering good-quality work. There were a few areas where things could have been even more streamlined, but nothing that affected our overall experience.

I would definitely consider working with Viston AI again and would recommend them to others looking for a reliable technology and AI partner.

Project summary

We worked with Viston AI on an AI/technology project to help address some of our business requirements. From the beginning, the team was helpful and took the time to understand what we were looking for before getting started.

  • Overall Rating 5.0
  • Quality 5.0
  • Schedule 5.0
  • Project Cost 5.0
  • Willing To Refer 5.0
Project Type:
AI & Machine Learning
Project Cost:
$10,000 to $49,999
Project Duration:
Aug 2026 - Sep 2026
Business Type:
Information Technology
Location:
Toronto, Canada

Questions & Answers

Please describe your company, your role, and the industry you operate in.
We are a growing business, and I’m involved in managing the business and making key decisions related to our technology and operations.
What specific problem or business challenge led you to hire this company?
We were looking for a reliable team that could understand our requirements and help us use AI and technology in a practical way to support our business.
What services did the company provide for your project?
Viston AI helped us with the AI and technology-related development required for our project, including understanding the requirements, planning the solution, and implementation.
Why did you choose this company over other providers you considered?
Their approach stood out to us. They seemed genuinely interested in understanding our needs rather than simply trying to sell us a solution. That gave us confidence in working with them.
How clearly did the company understand your requirements and business goals?
Quite well. They asked the right questions and were able to understand what we were trying to achieve. They were also open to feedback throughout the project.
How was your overall experience with their communication and project management?
The communication was good overall. The team was responsive whenever we needed something and was easy to reach when we had questions or wanted to discuss changes.
Did the company deliver the project on time and within your expected budget?
Overall, the project was handled well and stayed within our expectations. The team communicated with us when there were things that needed to be discussed or adjusted.
What tangible results or business impact have you seen since the project was completed?
The project gave us a practical technology solution that supports our business needs and gives us a good foundation for further improvements going forward.
What did you like most about working with this company?
The people. The team was approachable, cooperative, and willing to listen. It made the whole process much easier than working with a team that simply follows instructions without understanding the bigger picture.
Would you recommend this company to others, and would you work with them again?
Yes, I would. We had a positive experience with Viston AI and would definitely consider working with them again for future projects.
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