Good work overall, with a few bumps along the way
The final product works well for us, although the process could have been smoother. They shared working builds regularly, so we could test early and give feedback before things were locked in. They took the time to understand our business before suggesting anything, which we appreciated after previous agencies jumped straight into building. Even with the time zone difference, responses usually came the same day and we never felt left in the dark.
It has made a real difference to how our team works day to day. There were some early misunderstandings on requirements that took a few rounds to sort out.
We would definitely work with them again.
Project summary
We partnered with Vecton AI to add an AI chatbot to our support site that answers questions from our help docs. Scope included discovery workshops, development in two-week sprints and a short support period after launch. Overall it was a 7-month engagement.
- Project Type:
- AI & Machine Learning
- Project Cost:
- $500,000+
- Project Duration:
- Jan 2026 - Aug 2026
- Business Type:
- Pharmaceuticals & Biotechnology
- Location:
- Toronto, Canada