Good value and a team that genuinely cares about the result
We were happy with the final result. Even with the time zone difference, responses usually came the same day and we never felt left in the dark. They were upfront about what was realistic within our budget, which helped us prioritise the right features. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time.
It has made a real difference to how our team works day to day. Documentation at handover was a bit thin and we had to ask for more detail. We are already discussing the next phase with them.
Project summary
We partnered with VECTO Digital to add an AI chatbot to our support site that answers questions from our help docs. The work covered requirements, design, development, testing and launch support. Overall it was a 7-month engagement.
- Project Type:
- AI & Machine Learning
- Project Cost:
- $150,000 to $499,999
- Project Duration:
- Jan 2026 - Aug 2026
- Business Type:
- Travel & Hospitality
- Location:
- Brisbane, Australia