Upscale Digital Reviews

Professional IT Managed Services Team, Smooth Delivery From Start to Finish

Khalid Al Nuaimi / Head of Digital | Sep 22, 2026

Upscale Digital did an excellent job for us. When we changed our minds on a couple of features halfway through, they handled it without fuss and were clear about the impact on cost and timeline. They took the time to understand our business before suggesting anything, which we appreciated after previous agencies jumped straight into building.

We are already seeing better numbers than before the project. Happy to recommend them.

Project summary

We hired Upscale Digital to manage our servers, backups and helpdesk. Scope included discovery workshops, development in two-week sprints and a short support period after launch. The engagement ran for about 6 months.

Overall Rating 5.0
Quality 4.5
Schedule 5.0
Project Cost 5.0
Willing To Refer 5.0

Project Type:: IT Managed Services
Project Cost:: $50,000 to $149,999
Project Duration:: Jan 2026 - Jul 2026
Business Type:: Government & Public Sector
Location:: Dubai, UAE

Questions & Answers

Please describe your company, your role, and the industry you operate in.

I work as Head of Digital at Silverline Public Services FZ-LLC. We operate in Government & Public Sector and most of our customers are in and around Dubai, UAE.

What specific problem or business challenge led you to hire this company?

Our existing setup was holding us back. We wanted to manage our servers, backups and helpdesk before our busy season.

What services did the company provide for your project?

IT Managed Services, including planning, development, testing and launch support.

Why did you choose this company over other providers you considered?

A colleague recommended them, and our first calls confirmed they understood what we needed.

How clearly did the company understand your requirements and business goals?

They understood our goals quickly, partly because they had worked with Government & Public Sector clients before.

How was your overall experience with their communication and project management?

Organised and transparent. Their project manager kept the project on track and flagged risks early.

Did the company deliver the project on time and within your expected budget?

Yes. The only extra cost came from features we added ourselves, and they quoted those fairly.

What tangible results or business impact have you seen since the project was completed?

We can now handle more volume without adding staff, which was the main goal.

What did you like most about working with this company?

The consistency. Same team, same standard, from the first week to the last.

Would you recommend this company to others, and would you work with them again?

Yes. They are a reliable IT Managed Services partner.

Skilled Game Development Team That Understood Our Business

Luke Nguyen / Product Manager | Aug 24, 2026

We were happy with the final result. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later. We dealt with the same core team throughout, so we did not have to keep re-explaining things.

The result looks great and performs well, and our internal team found it easy to take over. Documentation at handover was a bit thin and we had to ask for more detail. Overall, a team we trust and plan to keep working with.

Project summary

We partnered with Upscale Digital to port our game to new platforms and improve performance. The project was split into milestones, with a working build shared at the end of each one. The engagement ran for about 7 months.

Overall Rating 4.0
Quality 4.0
Schedule 4.5
Project Cost 4.0
Willing To Refer 5.0

Project Type:: Game Development
Project Cost:: $150,000 to $499,999
Project Duration:: Nov 2025 - Jun 2026
Business Type:: Logistics & Supply Chain
Location:: Sydney, Australia

Questions & Answers

Please describe your company, your role, and the industry you operate in.

We're a mid-sized Logistics & Supply Chain company based in Sydney, Australia. I'm the Product Manager and I oversaw the project from start to finish.

What specific problem or business challenge led you to hire this company?

Our existing setup was holding us back. We wanted to port our game to new platforms and improve performance before our busy season.

What services did the company provide for your project?

End-to-end Game Development — from requirements and design through to deployment and a support period afterwards.

Why did you choose this company over other providers you considered?

We compared three or four agencies. Upscale Digital asked the best questions and had good reviews from past clients.

How clearly did the company understand your requirements and business goals?

Better than we expected. They pointed out a few things we had not thought about.

How was your overall experience with their communication and project management?

Good. Weekly calls, regular updates and a shared board meant we always knew where things stood.

Did the company deliver the project on time and within your expected budget?

Mostly. One milestone slipped by about a week, but the final delivery was on schedule and the budget held.

What tangible results or business impact have you seen since the project was completed?

Our team saves several hours a week, and we have had very few issues since launch.

What did you like most about working with this company?

The consistency. Same team, same standard, from the first week to the last.

Would you recommend this company to others, and would you work with them again?

Yes, I would recommend them and we plan to work with them again.

Good value and a team that genuinely cares about the result

Josh Ngata / IT Manager | Aug 03, 2026

Upscale Digital did good work for us, and we would use them again. Even with the time zone difference, responses usually came the same day and we never felt left in the dark. They took the time to understand our business before suggesting anything, which we appreciated after previous agencies jumped straight into building. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later.

Feedback from our customers has been very positive so far. Estimates on a few features were optimistic and those took longer than planned.

We would definitely work with them again.

Project summary

We engaged Upscale Digital to develop a casual mobile game from concept to launch. Their team handled planning, development and QA, with our product owner signing off each milestone. Overall it was a 4-month engagement.

Overall Rating 4.0
Quality 4.0
Schedule 3.5
Project Cost 4.0
Willing To Refer 5.0

Project Type:: Game Development
Project Cost:: $150,000 to $499,999
Project Duration:: Feb 2026 - Jun 2026
Business Type:: Healthcare
Location:: Christchurch, New Zealand

Questions & Answers

Please describe your company, your role, and the industry you operate in.

We're a mid-sized Healthcare company based in Christchurch, New Zealand. I'm the IT Manager and I oversaw the project from start to finish.

What specific problem or business challenge led you to hire this company?

Our existing setup was holding us back. We wanted to develop a casual mobile game from concept to launch before our busy season.

What services did the company provide for your project?

End-to-end Game Development — from requirements and design through to deployment and a support period afterwards.

Why did you choose this company over other providers you considered?

A colleague recommended them, and our first calls confirmed they understood what we needed.

How clearly did the company understand your requirements and business goals?

They understood our goals quickly, partly because they had worked with Healthcare clients before.

How was your overall experience with their communication and project management?

Organised and transparent. Their project manager kept the project on track and flagged risks early.

Did the company deliver the project on time and within your expected budget?

Yes, on time and within budget.

What tangible results or business impact have you seen since the project was completed?

Customer feedback has been positive, and we have seen better engagement since going live.

What did you like most about working with this company?

How easy they were to work with. They were responsive, honest and genuinely interested in our success.

Would you recommend this company to others, and would you work with them again?

Yes, I've already recommended them to a couple of people I know.

Solid Mobile App Development Work With Clear Communication Throughout

Sneha Joshi / IT Director | Jul 08, 2026

I would rate this engagement highly on almost every front. They shared working builds regularly, so we could test early and give feedback before things were locked in. When we changed our minds on a couple of features halfway through, they handled it without fuss and were clear about the impact on cost and timeline.

We are already seeing better numbers than before the project. We are already discussing the next phase with them.

Project summary

We engaged Upscale Digital to build iOS and Android apps for our customers, including booking, payments and push notifications. Scope included discovery workshops, development in two-week sprints and a short support period after launch. Overall it was a 9-month engagement.

Overall Rating 4.5
Quality 4.5
Schedule 4.5
Project Cost 4.0
Willing To Refer 5.0

Project Type:: Mobile App Development
Project Cost:: $50,000 to $149,999
Project Duration:: Sep 2025 - Jun 2026
Business Type:: Education
Location:: Kolkata, India

Questions & Answers

Please describe your company, your role, and the industry you operate in.

I work as IT Director at Fairway Learning. We operate in Education and most of our customers are in and around Kolkata, India.

What specific problem or business challenge led you to hire this company?

We had tried to do this internally and it stalled. We needed specialists to build iOS and Android apps for our customers, including booking, payments and push notifications.

What services did the company provide for your project?

Mainly Mobile App Development. They also helped with the technical planning and a few integrations with our existing tools.

Why did you choose this company over other providers you considered?

They had relevant experience in Education and their proposal was the clearest of the ones we received.

How clearly did the company understand your requirements and business goals?

Well. There were a couple of points we had to clarify early on, but after that they were spot on.

How was your overall experience with their communication and project management?

Organised and transparent. Their project manager kept the project on track and flagged risks early.

Did the company deliver the project on time and within your expected budget?

Yes. The only extra cost came from features we added ourselves, and they quoted those fairly.

What tangible results or business impact have you seen since the project was completed?

Customer feedback has been positive, and we have seen better engagement since going live.

What did you like most about working with this company?

Their attention to detail and the quality of the final product.

Would you recommend this company to others, and would you work with them again?

Definitely. We have already started talking about the next phase.

Solid IT Managed Services Work With Clear Communication Throughout

Lerato van der Merwe / Managing Director | Jun 04, 2026

Overall we had a good experience working with Upscale Digital. We dealt with the same core team throughout, so we did not have to keep re-explaining things. They were upfront about what was realistic within our budget, which helped us prioritise the right features. The developers were knowledgeable and made a few suggestions that ended up saving us time and money.

Since launch, everything has been stable and our team has adapted to it quickly. Documentation at handover was a bit thin and we had to ask for more detail. Happy to recommend them.

Project summary

We engaged Upscale Digital to take over day-to-day IT support for our offices. They worked alongside our in-house team, which mostly handled business requirements and testing. We worked together for around 8 months.

Overall Rating 4.0
Quality 4.0
Schedule 4.0
Project Cost 3.5
Willing To Refer 5.0

Project Type:: IT Managed Services
Project Cost:: $50,000 to $149,999
Project Duration:: Aug 2025 - Apr 2026
Business Type:: Sports & Fitness
Location:: Johannesburg, South Africa

Questions & Answers

Please describe your company, your role, and the industry you operate in.

I'm the Managing Director at Lumen Gym, a Sports & Fitness company based in Johannesburg, South Africa. I look after our technology and work closely with outside partners on bigger projects.

What specific problem or business challenge led you to hire this company?

Our team was spending too much time on manual work. The goal was to take over day-to-day IT support for our offices so they could focus on customers.

What services did the company provide for your project?

Mainly IT Managed Services. They also helped with the technical planning and a few integrations with our existing tools.

Why did you choose this company over other providers you considered?

They had relevant experience in Sports & Fitness and their proposal was the clearest of the ones we received.

How clearly did the company understand your requirements and business goals?

Well. There were a couple of points we had to clarify early on, but after that they were spot on.

How was your overall experience with their communication and project management?

Communication was good overall and improved further once we settled into a routine.

Did the company deliver the project on time and within your expected budget?

It was delivered on time, and the final invoice matched the original estimate.

What tangible results or business impact have you seen since the project was completed?

Our team saves several hours a week, and we have had very few issues since launch.

What did you like most about working with this company?

Their attention to detail and the quality of the final product.

Would you recommend this company to others, and would you work with them again?

Definitely. We have already started talking about the next phase.

Great team to work with — professional, responsive and reliable

Owen Gagnon / Managing Director | May 19, 2026

We were happy with the final result. They took the time to understand our business before suggesting anything, which we appreciated after previous agencies jumped straight into building. We dealt with the same core team throughout, so we did not have to keep re-explaining things. Their project manager kept things organised and was quick to flag anything that might affect the timeline.

We are already seeing better numbers than before the project. There were some early misunderstandings on requirements that took a few rounds to sort out. If you need a team that communicates well and delivers, they are a good choice.

Project summary

Upscale Digital was brought in to rebuild our existing mobile app, which had poor reviews and frequent crashes. The project was split into milestones, with a working build shared at the end of each one. The project took roughly 2 months from kickoff to launch.

Overall Rating 4.0
Quality 4.0
Schedule 4.0
Project Cost 4.0
Willing To Refer 5.0

Project Type:: Mobile App Development
Project Cost:: Less than $10,000
Project Duration:: Feb 2026 - Apr 2026
Business Type:: Automotive
Location:: Calgary, Canada

Questions & Answers

Please describe your company, your role, and the industry you operate in.

Redwood Auto Group is a Automotive business in Calgary, Canada. As Managing Director, I was responsible for this project on our side and the main contact for Upscale Digital.

What specific problem or business challenge led you to hire this company?

We needed to rebuild our existing mobile app, which had poor reviews and frequent crashes, and we didn't have the in-house capacity to do it ourselves.

What services did the company provide for your project?

End-to-end Mobile App Development — from requirements and design through to deployment and a support period afterwards.

Why did you choose this company over other providers you considered?

Their pricing was fair and they were honest about timelines instead of just telling us what we wanted to hear.

How clearly did the company understand your requirements and business goals?

They understood our goals quickly, partly because they had worked with Automotive clients before.

How was your overall experience with their communication and project management?

Organised and transparent. Their project manager kept the project on track and flagged risks early.

Did the company deliver the project on time and within your expected budget?

Yes. The only extra cost came from features we added ourselves, and they quoted those fairly.

What tangible results or business impact have you seen since the project was completed?

Our team saves several hours a week, and we have had very few issues since launch.

What did you like most about working with this company?

That they were proactive — they suggested improvements instead of just doing what was asked.

Would you recommend this company to others, and would you work with them again?

Yes. They are a reliable Mobile App Development partner.

Skilled Mobile App Development Team That Understood Our Business

Tom Evans / IT Director | Mar 30, 2026

We were very happy with how this project went. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later. When we changed our minds on a couple of features halfway through, they handled it without fuss and were clear about the impact on cost and timeline. They were upfront about what was realistic within our budget, which helped us prioritise the right features.

We are already seeing better numbers than before the project.

If you need a team that communicates well and delivers, they are a good choice.

Project summary

We hired Upscale Digital to develop a field-staff app with offline mode that syncs back to our main system. The work covered requirements, design, development, testing and launch support. The project took roughly 3 months from kickoff to launch.

Overall Rating 4.5
Quality 4.5
Schedule 5.0
Project Cost 4.5
Willing To Refer 5.0

Project Type:: Mobile App Development
Project Cost:: $150,000 to $499,999
Project Duration:: Nov 2025 - Feb 2026
Business Type:: Fashion & Apparel
Location:: Bristol, UK

Questions & Answers

Please describe your company, your role, and the industry you operate in.

I work as IT Director at Bluepeak Clothing. We operate in Fashion & Apparel and most of our customers are in and around Bristol, UK.

What specific problem or business challenge led you to hire this company?

Our existing setup was holding us back. We wanted to develop a field-staff app with offline mode that syncs back to our main system before our busy season.

What services did the company provide for your project?

Mobile App Development, plus QA and some consulting on how to structure the project.

Why did you choose this company over other providers you considered?

They had relevant experience in Fashion & Apparel and their proposal was the clearest of the ones we received.

How clearly did the company understand your requirements and business goals?

They understood our goals quickly, partly because they had worked with Fashion & Apparel clients before.

How was your overall experience with their communication and project management?

Very responsive. We usually heard back the same day, even with the time difference.

Did the company deliver the project on time and within your expected budget?

Yes. The only extra cost came from features we added ourselves, and they quoted those fairly.

What tangible results or business impact have you seen since the project was completed?

We can now handle more volume without adding staff, which was the main goal.

What did you like most about working with this company?

How easy they were to work with. They were responsive, honest and genuinely interested in our success.

Would you recommend this company to others, and would you work with them again?

Yes, I've already recommended them to a couple of people I know.

Reliable Mobile App Development Partner That Delivered What They Promised

Stephanie Reed / Head of Digital | Mar 01, 2026

I would rate this engagement highly on almost every front. They took the time to understand our business before suggesting anything, which we appreciated after previous agencies jumped straight into building. When we changed our minds on a couple of features halfway through, they handled it without fuss and were clear about the impact on cost and timeline. We dealt with the same core team throughout, so we did not have to keep re-explaining things.

It has made a real difference to how our team works day to day. If you need a team that communicates well and delivers, they are a good choice.

Project summary

We hired Upscale Digital to build iOS and Android apps for our customers, including booking, payments and push notifications. Scope included discovery workshops, development in two-week sprints and a short support period after launch. The engagement ran for about 5 months.

Overall Rating 4.5
Quality 4.5
Schedule 4.5
Project Cost 4.5
Willing To Refer 5.0

Project Type:: Mobile App Development
Project Cost:: $50,000 to $149,999
Project Duration:: Aug 2025 - Jan 2026
Business Type:: Insurance
Location:: Minneapolis, USA

Questions & Answers

Please describe your company, your role, and the industry you operate in.

We're a mid-sized Insurance company based in Minneapolis, USA. I'm the Head of Digital and I oversaw the project from start to finish.

What specific problem or business challenge led you to hire this company?

Our team was spending too much time on manual work. The goal was to build iOS and Android apps for our customers, including booking, payments and push notifications so they could focus on customers.