UnDigital Reviews

Easy to work with and very transparent on timelines and cost

Rahul Menon / Head of Digital Transformation | Oct 08, 2026

Our experience with UnDigital was really positive from start to finish. Their project manager kept things organised and was quick to flag anything that might affect the timeline. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later. When we changed our minds on a couple of features halfway through, they handled it without fuss and were clear about the impact on cost and timeline.

The result looks great and performs well, and our internal team found it easy to take over.

We are already discussing the next phase with them.

Project summary

We engaged UnDigital to redesign the user experience of our SaaS product. Scope included discovery workshops, development in two-week sprints and a short support period after launch. The engagement ran for about 4 months.

Overall Rating 4.5
Quality 4.5
Schedule 4.5
Project Cost 4.0
Willing To Refer 5.0

Project Type:: UI/UX Design
Project Cost:: $500,000+
Project Duration:: May 2026 - Sep 2026
Business Type:: Telecommunications
Location:: Chennai, India

Questions & Answers

Please describe your company, your role, and the industry you operate in.

I'm the Head of Digital Transformation at Beacon Telecom, a Telecommunications company based in Chennai, India. I look after our technology and work closely with outside partners on bigger projects.

What specific problem or business challenge led you to hire this company?

We had tried to do this internally and it stalled. We needed specialists to redesign the user experience of our SaaS product.

What services did the company provide for your project?

UI/UX Design, including planning, development, testing and launch support.

Why did you choose this company over other providers you considered?

They had relevant experience in Telecommunications and their proposal was the clearest of the ones we received.

How clearly did the company understand your requirements and business goals?

They understood our goals quickly, partly because they had worked with Telecommunications clients before.

How was your overall experience with their communication and project management?

Good. Weekly calls, regular updates and a shared board meant we always knew where things stood.

Did the company deliver the project on time and within your expected budget?

It was delivered on time, and the final invoice matched the original estimate.

What tangible results or business impact have you seen since the project was completed?

Customer feedback has been positive, and we have seen better engagement since going live.

What did you like most about working with this company?

The consistency. Same team, same standard, from the first week to the last.

Would you recommend this company to others, and would you work with them again?

Yes. They are a reliable UI/UX Design partner.

Delivered on time and stayed involved after launch

Amit Agarwal / Head of Digital Transformation | Sep 30, 2026

UnDigital did an excellent job for us. When we changed our minds on a couple of features halfway through, they handled it without fuss and were clear about the impact on cost and timeline. Even with the time zone difference, responses usually came the same day and we never felt left in the dark. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later.

We launched on schedule and have not had any major issues since. I would recommend UnDigital to anyone looking for a dependable AI & Machine Learning partner.

Project summary

We engaged UnDigital to add an AI chatbot to our support site that answers questions from our help docs. Their team handled planning, development and QA, with our product owner signing off each milestone. The project took roughly 8 months from kickoff to launch.

Overall Rating 4.5
Quality 4.5
Schedule 4.5
Project Cost 4.5
Willing To Refer 5.0

Project Type:: AI & Machine Learning
Project Cost:: $50,000 to $149,999
Project Duration:: Nov 2025 - Jul 2026
Business Type:: Mining & Metals
Location:: Hyderabad, India

Questions & Answers

Please describe your company, your role, and the industry you operate in.

We're a mid-sized Mining & Metals company based in Hyderabad, India. I'm the Head of Digital Transformation and I oversaw the project from start to finish.

What specific problem or business challenge led you to hire this company?

Our existing setup was holding us back. We wanted to add an AI chatbot to our support site that answers questions from our help docs before our busy season.

What services did the company provide for your project?

Mainly AI & Machine Learning. They also helped with the technical planning and a few integrations with our existing tools.

Why did you choose this company over other providers you considered?

They had relevant experience in Mining & Metals and their proposal was the clearest of the ones we received.

How clearly did the company understand your requirements and business goals?

Very well. They asked a lot of questions upfront and turned our rough ideas into a clear plan.

How was your overall experience with their communication and project management?

Very responsive. We usually heard back the same day, even with the time difference.

Did the company deliver the project on time and within your expected budget?

Yes, on time and within budget.

What tangible results or business impact have you seen since the project was completed?

Customer feedback has been positive, and we have seen better engagement since going live.

What did you like most about working with this company?

The consistency. Same team, same standard, from the first week to the last.

Would you recommend this company to others, and would you work with them again?

Yes. They are a reliable AI & Machine Learning partner.

Solid delivery, though timelines needed some pushing

Harry Walker / Co-Founder | Sep 29, 2026

The final product works well for us, although the process could have been smoother. They shared working builds regularly, so we could test early and give feedback before things were locked in. We dealt with the same core team throughout, so we did not have to keep re-explaining things.

The result looks great and performs well, and our internal team found it easy to take over. Their team changed one developer midway, which slowed things down for a couple of weeks. If you need a team that communicates well and delivers, they are a good choice.

Project summary

UnDigital was brought in to run user research and create new designs for our mobile app. The project was split into milestones, with a working build shared at the end of each one. The engagement ran for about 5 months.

Overall Rating 3.5
Quality 3.5
Schedule 3.5
Project Cost 3.5
Willing To Refer 5.0

Project Type:: UI/UX Design
Project Cost:: $10,000 to $49,999
Project Duration:: Mar 2026 - Aug 2026
Business Type:: Fashion & Apparel
Location:: Leeds, UK

Questions & Answers

Please describe your company, your role, and the industry you operate in.

Vertex Wear Ltd is a Fashion & Apparel business in Leeds, UK. As Co-Founder, I was responsible for this project on our side and the main contact for UnDigital.

What specific problem or business challenge led you to hire this company?

We needed to run user research and create new designs for our mobile app, and we didn't have the in-house capacity to do it ourselves.

What services did the company provide for your project?

Mainly UI/UX Design. They also helped with the technical planning and a few integrations with our existing tools.

Why did you choose this company over other providers you considered?

A colleague recommended them, and our first calls confirmed they understood what we needed.

How clearly did the company understand your requirements and business goals?

Well. There were a couple of points we had to clarify early on, but after that they were spot on.

How was your overall experience with their communication and project management?

Communication was good overall and improved further once we settled into a routine.

Did the company deliver the project on time and within your expected budget?

It was delivered on time, and the final invoice matched the original estimate.

What tangible results or business impact have you seen since the project was completed?

Customer feedback has been positive, and we have seen better engagement since going live.

What did you like most about working with this company?

That they were proactive — they suggested improvements instead of just doing what was asked.

Would you recommend this company to others, and would you work with them again?

Yes, I would recommend them and we plan to work with them again.

Capable Mobile App Development team — happy with the end result

Abdullah Al Qahtani / CEO | Sep 24, 2026

We got a good result in the end, but the road there had a few bumps. We dealt with the same core team throughout, so we did not have to keep re-explaining things. The developers were knowledgeable and made a few suggestions that ended up saving us time and money. Their project manager kept things organised and was quick to flag anything that might affect the timeline.

We are already seeing better numbers than before the project. A couple of milestones slipped by a week or so, mostly around testing.

Happy to recommend them.

Project summary

We engaged UnDigital to develop a field-staff app with offline mode that syncs back to our main system. Scope included discovery workshops, development in two-week sprints and a short support period after launch. The engagement ran for about 5 months.

Overall Rating 3.5
Quality 3.5
Schedule 4.0
Project Cost 3.5
Willing To Refer 5.0

Project Type:: Mobile App Development
Project Cost:: $10,000 to $49,999
Project Duration:: Apr 2026 - Sep 2026
Business Type:: Travel & Hospitality
Location:: Jeddah, Saudi Arabia

Questions & Answers

Please describe your company, your role, and the industry you operate in.

I'm the CEO at Sage Hospitality, a Travel & Hospitality company based in Jeddah, Saudi Arabia. I look after our technology and work closely with outside partners on bigger projects.

What specific problem or business challenge led you to hire this company?

We had tried to do this internally and it stalled. We needed specialists to develop a field-staff app with offline mode that syncs back to our main system.

What services did the company provide for your project?

Mainly Mobile App Development. They also helped with the technical planning and a few integrations with our existing tools.

Why did you choose this company over other providers you considered?

They had relevant experience in Travel & Hospitality and their proposal was the clearest of the ones we received.

How clearly did the company understand your requirements and business goals?

Better than we expected. They pointed out a few things we had not thought about.

How was your overall experience with their communication and project management?

Very responsive. We usually heard back the same day, even with the time difference.

Did the company deliver the project on time and within your expected budget?

Yes. The only extra cost came from features we added ourselves, and they quoted those fairly.

What tangible results or business impact have you seen since the project was completed?

Customer feedback has been positive, and we have seen better engagement since going live.

What did you like most about working with this company?

The consistency. Same team, same standard, from the first week to the last.

Would you recommend this company to others, and would you work with them again?

Yes, I would recommend them and we plan to work with them again.

Great Experience With UnDigital on Our Software Development Project

Derek Wallace / Director | Sep 12, 2026

UnDigital did an excellent job for us. They shared working builds regularly, so we could test early and give feedback before things were locked in. The developers were knowledgeable and made a few suggestions that ended up saving us time and money.

Since launch, everything has been stable and our team has adapted to it quickly.

We are already discussing the next phase with them.

Project summary

We engaged UnDigital to rebuild an internal order management system that had outgrown its original design. They also took care of integrations with a couple of third-party tools we already used. Overall it was a 8-month engagement.

Overall Rating 4.5
Quality 4.5
Schedule 4.5
Project Cost 5.0
Willing To Refer 5.0

Project Type:: Software Development
Project Cost:: $50,000 to $149,999
Project Duration:: Dec 2025 - Aug 2026
Business Type:: Education
Location:: Portland, USA

Questions & Answers

Please describe your company, your role, and the industry you operate in.

Oakline EdTech is a Education business in Portland, USA. As Director, I was responsible for this project on our side and the main contact for UnDigital.

What specific problem or business challenge led you to hire this company?

We had tried to do this internally and it stalled. We needed specialists to rebuild an internal order management system that had outgrown its original design.

What services did the company provide for your project?

Software Development, including planning, development, testing and launch support.

Why did you choose this company over other providers you considered?

A colleague recommended them, and our first calls confirmed they understood what we needed.

How clearly did the company understand your requirements and business goals?

Better than we expected. They pointed out a few things we had not thought about.

How was your overall experience with their communication and project management?

Good. Weekly calls, regular updates and a shared board meant we always knew where things stood.

Did the company deliver the project on time and within your expected budget?

Mostly. One milestone slipped by about a week, but the final delivery was on schedule and the budget held.

What tangible results or business impact have you seen since the project was completed?

Customer feedback has been positive, and we have seen better engagement since going live.

What did you like most about working with this company?

Their attention to detail and the quality of the final product.

Would you recommend this company to others, and would you work with them again?

Definitely. We have already started talking about the next phase.

Honest advice and solid execution

Lachlan Harris / Head of Digital Transformation | Aug 17, 2026

I would rate this engagement highly on almost every front. When we changed our minds on a couple of features halfway through, they handled it without fuss and were clear about the impact on cost and timeline. They were upfront about what was realistic within our budget, which helped us prioritise the right features. They shared working builds regularly, so we could test early and give feedback before things were locked in.

We launched on schedule and have not had any major issues since.

We would definitely work with them again.

Project summary

We partnered with UnDigital to redesign the user experience of our SaaS product. They also took care of integrations with a couple of third-party tools we already used. Overall it was a 9-month engagement.

Overall Rating 4.5
Quality 4.5
Schedule 4.5
Project Cost 4.5
Willing To Refer 5.0

Project Type:: UI/UX Design
Project Cost:: $50,000 to $149,999
Project Duration:: Oct 2025 - Jul 2026
Business Type:: Energy & Utilities
Location:: Brisbane, Australia

Questions & Answers

Please describe your company, your role, and the industry you operate in.

We're a mid-sized Energy & Utilities company based in Brisbane, Australia. I'm the Head of Digital Transformation and I oversaw the project from start to finish.

What specific problem or business challenge led you to hire this company?

We had tried to do this internally and it stalled. We needed specialists to redesign the user experience of our SaaS product.

What services did the company provide for your project?

End-to-end UI/UX Design — from requirements and design through to deployment and a support period afterwards.

Why did you choose this company over other providers you considered?

We compared three or four agencies. UnDigital asked the best questions and had good reviews from past clients.

How clearly did the company understand your requirements and business goals?

Better than we expected. They pointed out a few things we had not thought about.

How was your overall experience with their communication and project management?

Very responsive. We usually heard back the same day, even with the time difference.

Did the company deliver the project on time and within your expected budget?

Mostly. One milestone slipped by about a week, but the final delivery was on schedule and the budget held.

What tangible results or business impact have you seen since the project was completed?

Our team saves several hours a week, and we have had very few issues since launch.

What did you like most about working with this company?

How easy they were to work with. They were responsive, honest and genuinely interested in our success.

Would you recommend this company to others, and would you work with them again?

Yes, I would recommend them and we plan to work with them again.

Professional team that made a complex project feel manageable

Fatima Khan / Operations Manager | Jul 03, 2026

UnDigital did an excellent job for us. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time. The developers were knowledgeable and made a few suggestions that ended up saving us time and money. They shared working builds regularly, so we could test early and give feedback before things were locked in.

We launched on schedule and have not had any major issues since.

If you need a team that communicates well and delivers, they are a good choice.

Project summary

Our company worked with UnDigital to connect our equipment to a cloud dashboard so we could monitor it remotely. Scope included discovery workshops, development in two-week sprints and a short support period after launch. The engagement ran for about 2 months.

Overall Rating 4.5
Quality 4.0
Schedule 4.5
Project Cost 4.5
Willing To Refer 5.0

Project Type:: IoT Development
Project Cost:: $150,000 to $499,999
Project Duration:: Mar 2026 - May 2026
Business Type:: Media & Entertainment
Location:: Sharjah, UAE

Questions & Answers

Please describe your company, your role, and the industry you operate in.

Kinetic Entertainment is a Media & Entertainment business in Sharjah, UAE. As Operations Manager, I was responsible for this project on our side and the main contact for UnDigital.

What specific problem or business challenge led you to hire this company?

Our existing setup was holding us back. We wanted to connect our equipment to a cloud dashboard so we could monitor it remotely before our busy season.

What services did the company provide for your project?

IoT Development, plus QA and some consulting on how to structure the project.