Troop Software Factory Reviews

Strong Technical Skills and a Very Responsive AI & Machine Learning Team

Siddharth Menon / Head of Engineering | Aug 31, 2026

Troop Software Factory did an excellent job for us. We dealt with the same core team throughout, so we did not have to keep re-explaining things. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time. Even with the time zone difference, responses usually came the same day and we never felt left in the dark.

The AI & Machine Learning work has already made a noticeable difference — tasks that used to take hours now take minutes. If you need a team that communicates well and delivers, they are a good choice.

Project summary

Our company worked with Troop Software Factory to add an AI chatbot to our support site that answers questions from our help docs. The work covered requirements, design, development, testing and launch support. Overall it was a 3-month engagement.

Overall Rating 5.0
Quality 4.5
Schedule 5.0
Project Cost 4.5
Willing To Refer 5.0

Project Type:: AI & Machine Learning
Project Cost:: $150,000 to $499,999
Project Duration:: Apr 2026 - Jul 2026
Business Type:: Pharmaceuticals & Biotechnology
Location:: Pune, India

Questions & Answers

Please describe your company, your role, and the industry you operate in.

I'm the Head of Engineering at Stonebridge Life Sciences Pvt Ltd, a Pharmaceuticals & Biotechnology company based in Pune, India. I look after our technology and work closely with outside partners on bigger projects.

What specific problem or business challenge led you to hire this company?

Our team was spending too much time on manual work. The goal was to add an AI chatbot to our support site that answers questions from our help docs so they could focus on customers.

What services did the company provide for your project?

Mainly AI & Machine Learning. They also helped with the technical planning and a few integrations with our existing tools.

Why did you choose this company over other providers you considered?

They had relevant experience in Pharmaceuticals & Biotechnology and their proposal was the clearest of the ones we received.

How clearly did the company understand your requirements and business goals?

Well. There were a couple of points we had to clarify early on, but after that they were spot on.

How was your overall experience with their communication and project management?

Organised and transparent. Their project manager kept the project on track and flagged risks early.

Did the company deliver the project on time and within your expected budget?

Mostly. One milestone slipped by about a week, but the final delivery was on schedule and the budget held.

What tangible results or business impact have you seen since the project was completed?

Customer feedback has been positive, and we have seen better engagement since going live.

What did you like most about working with this company?

The consistency. Same team, same standard, from the first week to the last.

Would you recommend this company to others, and would you work with them again?

Yes, I've already recommended them to a couple of people I know.

Dependable Mobile App Development Partner for a Growing Travel & Hospitality Business

Chloe Wilson / Founder & CEO | Jul 22, 2026

Honestly, this was one of the smoothest projects we have run with an outside team. They took the time to understand our business before suggesting anything, which we appreciated after previous agencies jumped straight into building. When we changed our minds on a couple of features halfway through, they handled it without fuss and were clear about the impact on cost and timeline. They were upfront about what was realistic within our budget, which helped us prioritise the right features.

It has made a real difference to how our team works day to day. I would recommend Troop Software Factory to anyone looking for a dependable Mobile App Development partner.

Project summary

We engaged Troop Software Factory to develop a field-staff app with offline mode that syncs back to our main system. The project was split into milestones, with a working build shared at the end of each one. We worked together for around 7 months.

Overall Rating 5.0
Quality 5.0
Schedule 5.0
Project Cost 5.0
Willing To Refer 5.0

Project Type:: Mobile App Development
Project Cost:: $10,000 to $49,999
Project Duration:: Nov 2025 - Jun 2026
Business Type:: Travel & Hospitality
Location:: Calgary, Canada

Questions & Answers

Please describe your company, your role, and the industry you operate in.

Vertex Hospitality is a Travel & Hospitality business in Calgary, Canada. As Founder & CEO, I was responsible for this project on our side and the main contact for Troop Software Factory.

What specific problem or business challenge led you to hire this company?

Our existing setup was holding us back. We wanted to develop a field-staff app with offline mode that syncs back to our main system before our busy season.

What services did the company provide for your project?

Mobile App Development, plus QA and some consulting on how to structure the project.

Why did you choose this company over other providers you considered?

A colleague recommended them, and our first calls confirmed they understood what we needed.

How clearly did the company understand your requirements and business goals?

Better than we expected. They pointed out a few things we had not thought about.

How was your overall experience with their communication and project management?

Very responsive. We usually heard back the same day, even with the time difference.

Did the company deliver the project on time and within your expected budget?

It was delivered on time, and the final invoice matched the original estimate.

What tangible results or business impact have you seen since the project was completed?

Our team saves several hours a week, and we have had very few issues since launch.

What did you like most about working with this company?

Their attention to detail and the quality of the final product.

Would you recommend this company to others, and would you work with them again?

Yes, I've already recommended them to a couple of people I know.

Troop Software Factory Delivered a Quality Web Development Solution on Time

Ryan Nguyen / Director | Jul 21, 2026

We were very happy with how this project went. Even with the time zone difference, responses usually came the same day and we never felt left in the dark. Their project manager kept things organised and was quick to flag anything that might affect the timeline.

The result looks great and performs well, and our internal team found it easy to take over. We are already discussing the next phase with them.

Project summary

We partnered with Troop Software Factory to redesign and rebuild our company website on a modern stack. Their team handled planning, development and QA, with our product owner signing off each milestone. The engagement ran for about 3 months.

Overall Rating 5.0
Quality 5.0
Schedule 4.5
Project Cost 5.0
Willing To Refer 5.0

Project Type:: Web Development
Project Cost:: Less than $10,000
Project Duration:: Mar 2026 - Jun 2026
Business Type:: Healthcare
Location:: Columbus, USA

Questions & Answers

Please describe your company, your role, and the industry you operate in.

We're a mid-sized Healthcare company based in Columbus, USA. I'm the Director and I oversaw the project from start to finish.

What specific problem or business challenge led you to hire this company?

Our existing setup was holding us back. We wanted to redesign and rebuild our company website on a modern stack before our busy season.

What services did the company provide for your project?

Web Development, plus QA and some consulting on how to structure the project.

Why did you choose this company over other providers you considered?

Their pricing was fair and they were honest about timelines instead of just telling us what we wanted to hear.

How clearly did the company understand your requirements and business goals?

They understood our goals quickly, partly because they had worked with Healthcare clients before.

How was your overall experience with their communication and project management?

Communication was good overall and improved further once we settled into a routine.

Did the company deliver the project on time and within your expected budget?

Yes. The only extra cost came from features we added ourselves, and they quoted those fairly.

What tangible results or business impact have you seen since the project was completed?

Our team saves several hours a week, and we have had very few issues since launch.

What did you like most about working with this company?

The consistency. Same team, same standard, from the first week to the last.

Would you recommend this company to others, and would you work with them again?

Definitely. We have already started talking about the next phase.

Honest advice and solid execution

Ryan Ramirez / Director of IT | Jul 05, 2026

I would rate this engagement highly on almost every front. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time. Their project manager kept things organised and was quick to flag anything that might affect the timeline.

We are already seeing better numbers than before the project. Overall, a team we trust and plan to keep working with.

Project summary

Troop Software Factory was brought in to build a customer portal where clients can log in, track orders and download invoices. They worked alongside our in-house team, which mostly handled business requirements and testing. Overall it was a 9-month engagement.

Overall Rating 5.0
Quality 5.0
Schedule 4.5
Project Cost 5.0
Willing To Refer 5.0

Project Type:: Web Development
Project Cost:: $500,000+
Project Duration:: Jul 2025 - Apr 2026
Business Type:: Advertising & Marketing
Location:: San Diego, USA

Questions & Answers

Please describe your company, your role, and the industry you operate in.

I work as Director of IT at Atlas Agency Inc. We operate in Advertising & Marketing and most of our customers are in and around San Diego, USA.

What specific problem or business challenge led you to hire this company?

Our existing setup was holding us back. We wanted to build a customer portal where clients can log in, track orders and download invoices before our busy season.

What services did the company provide for your project?

Mainly Web Development. They also helped with the technical planning and a few integrations with our existing tools.

Why did you choose this company over other providers you considered?

We compared three or four agencies. Troop Software Factory asked the best questions and had good reviews from past clients.

How clearly did the company understand your requirements and business goals?

They understood our goals quickly, partly because they had worked with Advertising & Marketing clients before.

How was your overall experience with their communication and project management?

Communication was good overall and improved further once we settled into a routine.

Did the company deliver the project on time and within your expected budget?

Yes, on time and within budget.

What tangible results or business impact have you seen since the project was completed?

We can now handle more volume without adding staff, which was the main goal.

What did you like most about working with this company?

Their attention to detail and the quality of the final product.

Would you recommend this company to others, and would you work with them again?

Yes. They are a reliable Web Development partner.

Reliable AI & Machine Learning Partner That Delivered What They Promised

Arjun Verma / Owner | Jun 02, 2026

Troop Software Factory did an excellent job for us. We dealt with the same core team throughout, so we did not have to keep re-explaining things. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later. Their project manager kept things organised and was quick to flag anything that might affect the timeline.

The AI & Machine Learning work has already made a noticeable difference — tasks that used to take hours now take minutes. We are already discussing the next phase with them.

Project summary

Our company worked with Troop Software Factory to build a demand forecasting model on top of our sales data. The project was split into milestones, with a working build shared at the end of each one. The engagement ran for about 5 months.

Overall Rating 4.5
Quality 5.0
Schedule 4.5
Project Cost 4.5
Willing To Refer 5.0

Project Type:: AI & Machine Learning
Project Cost:: $10,000 to $49,999
Project Duration:: Dec 2025 - May 2026
Business Type:: Retail & E-commerce
Location:: Kolkata, India

Questions & Answers

Please describe your company, your role, and the industry you operate in.

I'm the Owner at Riverbend Store, a Retail & E-commerce company based in Kolkata, India. I look after our technology and work closely with outside partners on bigger projects.

What specific problem or business challenge led you to hire this company?

We had tried to do this internally and it stalled. We needed specialists to build a demand forecasting model on top of our sales data.