Quality work, a little slower than we planned
The final product works well for us, although the process could have been smoother. Even with the time zone difference, responses usually came the same day and we never felt left in the dark. They shared working builds regularly, so we could test early and give feedback before things were locked in. They were upfront about what was realistic within our budget, which helped us prioritise the right features.
It has made a real difference to how our team works day to day. Estimates on a few features were optimistic and those took longer than planned. We would definitely work with them again.
Project summary
Tricta Technologies PVT LTD was brought in to add an AI chatbot to our support site that answers questions from our help docs. Their team handled planning, development and QA, with our product owner signing off each milestone. The engagement ran for about 2 months.
- Project Type:
- AI & Machine Learning
- Project Cost:
- $500,000+
- Project Duration:
- Jun 2026 - Aug 2026
- Business Type:
- Media & Entertainment
- Location:
- Charlotte, USA