Trace Software

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Details

Founded:: 2006
Hourly Rates:: < $25 / hr
Employees:: 10 - 49
Ratings:: 4.8 9 Reviews

Industries Served

Events & Event Management Agriculture Gaming & Gambling Advertising & Marketing Retail & E-commerce Legal Services Insurance

Where We Specialize

12% Blockchain Development

Blockchain Development 12%

Mobile App Development 11%

AI Development 11%

DevOps 10%

No Code/ Low Code 10%

UI/UX 10%

Web Design 8%

Testing Services 7%

Game Development 6%

Bot Development 5%

Software Development 4%

Metaverse Development 2%

Virtual Reality 2%

Hyperledger 2%

Industry Expertise

Retail100%

Typical Project Size

42% Enterprise

41% Small Business

17% Midmarket Business

About

Businesses looking for a reliable technology partner often consider Trace Software. Their core services include Web Development. The company operates with a team of 10 - 49 professionals. Projects are generally billed around < $25 / hr/hr. Trace Software holds a 4.5-star rating across 1 client reviews. These details offer a useful starting point when evaluating Trace Software.

Trace Software Reviews

4.8 9 Reviews

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Great team to work with — professional, responsive and reliable

Wei Jie Wong / Head of Product | Aug 03, 2026

We were very happy with how this project went. They were upfront about what was realistic within our budget, which helped us prioritise the right features. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time. They took the time to understand our business before suggesting anything, which we appreciated after previous agencies jumped straight into building.

The AI & Machine Learning work has already made a noticeable difference — tasks that used to take hours now take minutes.

If you need a team that communicates well and delivers, they are a good choice.

Project summary

Trace Software was brought in to add an AI chatbot to our support site that answers questions from our help docs. Their team handled planning, development and QA, with our product owner signing off each milestone. We worked together for around 8 months.

Overall Rating 5.0
Quality 5.0
Schedule 5.0
Project Cost 5.0
Willing To Refer 5.0

Project Type:: AI & Machine Learning
Project Cost:: $50,000 to $149,999
Project Duration:: Sep 2025 - May 2026
Business Type:: Events & Event Management
Location:: Singapore

Questions & Answers

Please describe your company, your role, and the industry you operate in.

I work as Head of Product at Bluepeak Productions Pte Ltd. We operate in Events & Event Management and most of our customers are in and around Singapore.

What specific problem or business challenge led you to hire this company?

We had tried to do this internally and it stalled. We needed specialists to add an AI chatbot to our support site that answers questions from our help docs.

What services did the company provide for your project?

End-to-end AI & Machine Learning — from requirements and design through to deployment and a support period afterwards.

Why did you choose this company over other providers you considered?

Their pricing was fair and they were honest about timelines instead of just telling us what we wanted to hear.

How clearly did the company understand your requirements and business goals?

They understood our goals quickly, partly because they had worked with Events & Event Management clients before.

How was your overall experience with their communication and project management?

Good. Weekly calls, regular updates and a shared board meant we always knew where things stood.

Did the company deliver the project on time and within your expected budget?

Yes. The only extra cost came from features we added ourselves, and they quoted those fairly.

What tangible results or business impact have you seen since the project was completed?

It is still early, but the numbers are trending in the right direction and the system has been stable.

What did you like most about working with this company?

That they were proactive — they suggested improvements instead of just doing what was asked.

Would you recommend this company to others, and would you work with them again?

Definitely. We have already started talking about the next phase.

Strong Technical Skills and a Very Responsive Blockchain Development Team

Luke Smith / Founder | Jun 11, 2026

I would rate this engagement highly on almost every front. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later. They were upfront about what was realistic within our budget, which helped us prioritise the right features. They took the time to understand our business before suggesting anything, which we appreciated after previous agencies jumped straight into building.

It has made a real difference to how our team works day to day. Happy to recommend them.

Project summary

Our company worked with Trace Software to build a Web3 dashboard and wallet integration for our platform. They also took care of integrations with a couple of third-party tools we already used. The project took roughly 8 months from kickoff to launch.

Overall Rating 5.0
Quality 5.0
Schedule 5.0
Project Cost 5.0
Willing To Refer 5.0

Project Type:: Blockchain Development
Project Cost:: $10,000 to $49,999
Project Duration:: Sep 2025 - May 2026
Business Type:: Agriculture
Location:: Brisbane, Australia

Questions & Answers

Please describe your company, your role, and the industry you operate in.

I'm the Founder at Atlas Farms Pty Ltd, a Agriculture company based in Brisbane, Australia. I look after our technology and work closely with outside partners on bigger projects.

What specific problem or business challenge led you to hire this company?

Our team was spending too much time on manual work. The goal was to build a Web3 dashboard and wallet integration for our platform so they could focus on customers.

What services did the company provide for your project?

Blockchain Development, including planning, development, testing and launch support.

Why did you choose this company over other providers you considered?

We compared three or four agencies. Trace Software asked the best questions and had good reviews from past clients.

How clearly did the company understand your requirements and business goals?

Better than we expected. They pointed out a few things we had not thought about.

How was your overall experience with their communication and project management?

Organised and transparent. Their project manager kept the project on track and flagged risks early.

Did the company deliver the project on time and within your expected budget?

It was delivered on time, and the final invoice matched the original estimate.

What tangible results or business impact have you seen since the project was completed?

We can now handle more volume without adding staff, which was the main goal.

What did you like most about working with this company?

How easy they were to work with. They were responsive, honest and genuinely interested in our success.

Would you recommend this company to others, and would you work with them again?

Yes. They are a reliable Blockchain Development partner.

Exceeded our expectations on quality and communication

Lukas Müller / Engineering Manager | May 29, 2026

Honestly, this was one of the smoothest projects we have run with an outside team. The developers were knowledgeable and made a few suggestions that ended up saving us time and money. Even with the time zone difference, responses usually came the same day and we never felt left in the dark. They were upfront about what was realistic within our budget, which helped us prioritise the right features.

Feedback from our customers has been very positive so far. Happy to recommend them.

Project summary

We hired Trace Software to take over manual and regression testing before each release. They also took care of integrations with a couple of third-party tools we already used. The engagement ran for about 7 months.

Overall Rating 4.5
Quality 4.0
Schedule 4.0
Project Cost 4.5
Willing To Refer 5.0

Project Type:: Quality Assurance & Testing
Project Cost:: $50,000 to $149,999
Project Duration:: Aug 2025 - Mar 2026
Business Type:: Gaming & Gambling
Location:: Frankfurt, Germany

Questions & Answers

Please describe your company, your role, and the industry you operate in.

We're a mid-sized Gaming & Gambling company based in Frankfurt, Germany. I'm the Engineering Manager and I oversaw the project from start to finish.

What specific problem or business challenge led you to hire this company?

We had tried to do this internally and it stalled. We needed specialists to take over manual and regression testing before each release.

What services did the company provide for your project?

End-to-end Quality Assurance & Testing — from requirements and design through to deployment and a support period afterwards.

Why did you choose this company over other providers you considered?

They had relevant experience in Gaming & Gambling and their proposal was the clearest of the ones we received.

How clearly did the company understand your requirements and business goals?

Very well. They asked a lot of questions upfront and turned our rough ideas into a clear plan.

How was your overall experience with their communication and project management?

Good. Weekly calls, regular updates and a shared board meant we always knew where things stood.

Did the company deliver the project on time and within your expected budget?

It was delivered on time, and the final invoice matched the original estimate.

What tangible results or business impact have you seen since the project was completed?

Our team saves several hours a week, and we have had very few issues since launch.

What did you like most about working with this company?

Their attention to detail and the quality of the final product.

Would you recommend this company to others, and would you work with them again?

Yes, I've already recommended them to a couple of people I know.

They listened, asked the right questions, and delivered

Amit Menon / Managing Director | Apr 21, 2026

Trace Software did an excellent job for us. Even with the time zone difference, responses usually came the same day and we never felt left in the dark. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later. We dealt with the same core team throughout, so we did not have to keep re-explaining things.

The result looks great and performs well, and our internal team found it easy to take over.

If you need a team that communicates well and delivers, they are a good choice.

Project summary

Our company worked with Trace Software to build a demand forecasting model on top of our sales data. Scope included discovery workshops, development in two-week sprints and a short support period after launch. Overall it was a 7-month engagement.

Overall Rating 4.5
Quality 4.0
Schedule 4.0
Project Cost 5.0
Willing To Refer 5.0

Project Type:: AI & Machine Learning
Project Cost:: $10,000 to $49,999
Project Duration:: Aug 2025 - Mar 2026
Business Type:: Advertising & Marketing
Location:: Noida, India

Questions & Answers

Please describe your company, your role, and the industry you operate in.

We're a mid-sized Advertising & Marketing company based in Noida, India. I'm the Managing Director and I oversaw the project from start to finish.

What specific problem or business challenge led you to hire this company?

Our team was spending too much time on manual work. The goal was to build a demand forecasting model on top of our sales data so they could focus on customers.

What services did the company provide for your project?

Mainly AI & Machine Learning. They also helped with the technical planning and a few integrations with our existing tools.

Why did you choose this company over other providers you considered?

A colleague recommended them, and our first calls confirmed they understood what we needed.

How clearly did the company understand your requirements and business goals?

Well. There were a couple of points we had to clarify early on, but after that they were spot on.

How was your overall experience with their communication and project management?

Communication was good overall and improved further once we settled into a routine.

Did the company deliver the project on time and within your expected budget?

Mostly. One milestone slipped by about a week, but the final delivery was on schedule and the budget held.

What tangible results or business impact have you seen since the project was completed?

It is still early, but the numbers are trending in the right direction and the system has been stable.

What did you like most about working with this company?

The consistency. Same team, same standard, from the first week to the last.

Would you recommend this company to others, and would you work with them again?

Yes. They are a reliable AI & Machine Learning partner.

Delivered on time and stayed involved after launch

Rahul Bose / Co-Founder & CTO | Mar 24, 2026

Trace Software did an excellent job for us. When we changed our minds on a couple of features halfway through, they handled it without fuss and were clear about the impact on cost and timeline. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later.

Since launch, everything has been stable and our team has adapted to it quickly.

Overall, a team we trust and plan to keep working with.

Project summary

Trace Software was brought in to build a custom operations platform to replace the spreadsheets and email threads we were running the business on. The project was split into milestones, with a working build shared at the end of each one. The project took roughly 5 months from kickoff to launch.

Overall Rating 5.0
Quality 5.0
Schedule 4.5
Project Cost 5.0
Willing To Refer 5.0

Project Type:: Software Development
Project Cost:: Less than $10,000
Project Duration:: Aug 2025 - Jan 2026
Business Type:: Retail & E-commerce
Location:: Hyderabad, India

Questions & Answers

Please describe your company, your role, and the industry you operate in.

We're a mid-sized Retail & E-commerce company based in Hyderabad, India. I'm the Co-Founder & CTO and I oversaw the project from start to finish.

What specific problem or business challenge led you to hire this company?

We needed to build a custom operations platform to replace the spreadsheets and email threads we were running the business on, and we didn't have the in-house capacity to do it ourselves.

What services did the company provide for your project?

End-to-end Software Development — from requirements and design through to deployment and a support period afterwards.

Why did you choose this company over other providers you considered?

Their pricing was fair and they were honest about timelines instead of just telling us what we wanted to hear.

How clearly did the company understand your requirements and business goals?

Well. There were a couple of points we had to clarify early on, but after that they were spot on.

How was your overall experience with their communication and project management?

Very responsive. We usually heard back the same day, even with the time difference.

Did the company deliver the project on time and within your expected budget?

Mostly. One milestone slipped by about a week, but the final delivery was on schedule and the budget held.

What tangible results or business impact have you seen since the project was completed?

Our team saves several hours a week, and we have had very few issues since launch.

What did you like most about working with this company?

How easy they were to work with. They were responsive, honest and genuinely interested in our success.

Would you recommend this company to others, and would you work with them again?

Yes, I would recommend them and we plan to work with them again.

Great Experience With Trace Software on Our Software Development Project

Maya Wilson / Managing Director | Mar 19, 2026

We were very happy with how this project went. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later. When we changed our minds on a couple of features halfway through, they handled it without fuss and were clear about the impact on cost and timeline.

We launched on schedule and have not had any major issues since.

If you need a team that communicates well and delivers, they are a good choice.

Project summary

Trace Software was brought in to build a custom operations platform to replace the spreadsheets and email threads we were running the business on. Their team handled planning, development and QA, with our product owner signing off each milestone. The engagement ran for about 9 months.

Overall Rating 4.5
Quality 4.5
Schedule 5.0
Project Cost 4.5
Willing To Refer 5.0

Project Type:: Software Development
Project Cost:: $50,000 to $149,999
Project Duration:: May 2025 - Feb 2026
Business Type:: Legal Services
Location:: Toronto, Canada

Questions & Answers

Please describe your company, your role, and the industry you operate in.

I work as Managing Director at Crestview Legal Inc. We operate in Legal Services and most of our customers are in and around Toronto, Canada.

What specific problem or business challenge led you to hire this company?

We had tried to do this internally and it stalled. We needed specialists to build a custom operations platform to replace the spreadsheets and email threads we were running the business on.

What services did the company provide for your project?

Software Development, plus QA and some consulting on how to structure the project.

Why did you choose this company over other providers you considered?

They had relevant experience in Legal Services and their proposal was the clearest of the ones we received.

How clearly did the company understand your requirements and business goals?

They understood our goals quickly, partly because they had worked with Legal Services clients before.

How was your overall experience with their communication and project management?

Good. Weekly calls, regular updates and a shared board meant we always knew where things stood.

Did the company deliver the project on time and within your expected budget?

Yes, on time and within budget.

What tangible results or business impact have you seen since the project was completed?

Our team saves several hours a week, and we have had very few issues since launch.

What did you like most about working with this company?

That they were proactive — they suggested improvements instead of just doing what was asked.

Would you recommend this company to others, and would you work with them again?

Yes, I would recommend them and we plan to work with them again.

Would happily work with them again

Megan Henderson / Co-Founder & CTO | Mar 18, 2026

Our experience with Trace Software was really positive from start to finish. They were upfront about what was realistic within our budget, which helped us prioritise the right features. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time. We dealt with the same core team throughout, so we did not have to keep re-explaining things.

We are already seeing better numbers than before the project.

I would recommend Trace Software to anyone looking for a dependable AI & Machine Learning partner.

Project summary

Our company worked with Trace Software to add an AI chatbot to our support site that answers questions from our help docs. Scope included discovery workshops, development in two-week sprints and a short support period after launch. The engagement ran for about 4 months.

Overall Rating 4.5
Quality 4.5
Schedule 5.0
Project Cost 4.0
Willing To Refer 5.0

Project Type:: AI & Machine Learning
Project Cost:: Less than $10,000
Project Duration:: Sep 2025 - Jan 2026
Business Type:: Gaming & Gambling
Location:: Austin, USA

Questions & Answers

Please describe your company, your role, and the industry you operate in.

Riverbend Play Inc is a Gaming & Gambling business in Austin, USA. As Co-Founder & CTO, I was responsible for this project on our side and the main contact for Trace Software.

What specific problem or business challenge led you to hire this company?

We needed to add an AI chatbot to our support site that answers questions from our help docs, and we didn't have the in-house capacity to do it ourselves.