Good value and a team that genuinely cares about the result
We were happy with the final result. They took the time to understand our business before suggesting anything, which we appreciated after previous agencies jumped straight into building. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later. They shared working builds regularly, so we could test early and give feedback before things were locked in.
Feedback from our customers has been very positive so far. We had to follow up a few times on smaller bug fixes after launch.
We are already discussing the next phase with them.
Project summary
We partnered with Tibsar Software LLC to add an AI chatbot to our support site that answers questions from our help docs. They worked alongside our in-house team, which mostly handled business requirements and testing. The engagement ran for about 5 months.
- Project Type:
- AI & Machine Learning
- Project Cost:
- $150,000 to $499,999
- Project Duration:
- Jan 2026 - Jun 2026
- Business Type:
- Telecommunications
- Location:
- Reading, UK