Please describe your company, your role, and the industry you operate in.
Stonebridge Utilities is a Energy & Utilities business in Ahmedabad, India. As Senior Engineering Manager, I was responsible for this project on our side and the main contact for Thence Digital.
What specific problem or business challenge led you to hire this company?
We had tried to do this internally and it stalled. We needed specialists to clean up and consolidate customer data spread across several systems.
What services did the company provide for your project?
Data & Analytics, including planning, development, testing and launch support.
Why did you choose this company over other providers you considered?
They had relevant experience in Energy & Utilities and their proposal was the clearest of the ones we received.
How clearly did the company understand your requirements and business goals?
Very well. They asked a lot of questions upfront and turned our rough ideas into a clear plan.
How was your overall experience with their communication and project management?
Very responsive. We usually heard back the same day, even with the time difference.
Did the company deliver the project on time and within your expected budget?
Mostly. One milestone slipped by about a week, but the final delivery was on schedule and the budget held.
What tangible results or business impact have you seen since the project was completed?
Our team saves several hours a week, and we have had very few issues since launch.
What did you like most about working with this company?
The consistency. Same team, same standard, from the first week to the last.
Would you recommend this company to others, and would you work with them again?
Yes, I would recommend them and we plan to work with them again.