TCOM Global Reviews

Quality work, a little slower than we planned

Sneha Menon / Co-Founder & CTO | Oct 10, 2026

The final product works well for us, although the process could have been smoother. Even with the time zone difference, responses usually came the same day and we never felt left in the dark. They took the time to understand our business before suggesting anything, which we appreciated after previous agencies jumped straight into building. They were upfront about what was realistic within our budget, which helped us prioritise the right features.

The Software Development work has already made a noticeable difference — tasks that used to take hours now take minutes. Their team changed one developer midway, which slowed things down for a couple of weeks. Happy to recommend them.

Project summary

We partnered with TCOM Global to build a custom operations platform to replace the spreadsheets and email threads we were running the business on. The project was split into milestones, with a working build shared at the end of each one. We worked together for around 5 months.

Overall Rating 3.5
Quality 3.5
Schedule 3.5
Project Cost 3.5
Willing To Refer 5.0

Project Type:: Software Development
Project Cost:: $10,000 to $49,999
Project Duration:: Mar 2026 - Aug 2026
Business Type:: Healthcare
Location:: Pune, India

Questions & Answers

Please describe your company, your role, and the industry you operate in.

Nimbus Clinics Pvt Ltd is a Healthcare business in Pune, India. As Co-Founder & CTO, I was responsible for this project on our side and the main contact for TCOM Global.

What specific problem or business challenge led you to hire this company?

We needed to build a custom operations platform to replace the spreadsheets and email threads we were running the business on, and we didn't have the in-house capacity to do it ourselves.

What services did the company provide for your project?

End-to-end Software Development — from requirements and design through to deployment and a support period afterwards.

Why did you choose this company over other providers you considered?

Their pricing was fair and they were honest about timelines instead of just telling us what we wanted to hear.

How clearly did the company understand your requirements and business goals?

Better than we expected. They pointed out a few things we had not thought about.

How was your overall experience with their communication and project management?

Organised and transparent. Their project manager kept the project on track and flagged risks early.

Did the company deliver the project on time and within your expected budget?

Yes, on time and within budget.

What tangible results or business impact have you seen since the project was completed?

We can now handle more volume without adding staff, which was the main goal.

What did you like most about working with this company?

The consistency. Same team, same standard, from the first week to the last.

Would you recommend this company to others, and would you work with them again?

Yes. They are a reliable Software Development partner.

Would happily work with them again

Siddharth Mehta / Co-Founder | Aug 02, 2026

The project went well overall. The developers were knowledgeable and made a few suggestions that ended up saving us time and money. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later. We dealt with the same core team throughout, so we did not have to keep re-explaining things.

We launched on schedule and have not had any major issues since. There were some early misunderstandings on requirements that took a few rounds to sort out. Happy to recommend them.

Project summary

We hired TCOM Global to automate document data extraction that our team was doing by hand. The work covered requirements, design, development, testing and launch support. The project took roughly 5 months from kickoff to launch.

Overall Rating 4.0
Quality 4.0
Schedule 4.5
Project Cost 4.0
Willing To Refer 5.0

Project Type:: AI & Machine Learning
Project Cost:: Less than $10,000
Project Duration:: Feb 2026 - Jul 2026
Business Type:: Events & Event Management
Location:: Bengaluru, India

Questions & Answers

Please describe your company, your role, and the industry you operate in.

I work as Co-Founder at Westbridge Productions Pvt Ltd. We operate in Events & Event Management and most of our customers are in and around Bengaluru, India.

What specific problem or business challenge led you to hire this company?

We had tried to do this internally and it stalled. We needed specialists to automate document data extraction that our team was doing by hand.

What services did the company provide for your project?

AI & Machine Learning, including planning, development, testing and launch support.

Why did you choose this company over other providers you considered?

We compared three or four agencies. TCOM Global asked the best questions and had good reviews from past clients.

How clearly did the company understand your requirements and business goals?

They understood our goals quickly, partly because they had worked with Events & Event Management clients before.

How was your overall experience with their communication and project management?

Good. Weekly calls, regular updates and a shared board meant we always knew where things stood.

Did the company deliver the project on time and within your expected budget?

It was delivered on time, and the final invoice matched the original estimate.

What tangible results or business impact have you seen since the project was completed?

Our team saves several hours a week, and we have had very few issues since launch.

What did you like most about working with this company?

That they were proactive — they suggested improvements instead of just doing what was asked.

Would you recommend this company to others, and would you work with them again?

Yes, I've already recommended them to a couple of people I know.

TCOM Global Delivered a Quality AI & Machine Learning Solution on Time

Priya Price / Engineering Manager | Aug 02, 2026

Honestly, this was one of the smoothest projects we have run with an outside team. Their project manager kept things organised and was quick to flag anything that might affect the timeline. We dealt with the same core team throughout, so we did not have to keep re-explaining things.

The result looks great and performs well, and our internal team found it easy to take over. I would recommend TCOM Global to anyone looking for a dependable AI & Machine Learning partner.

Project summary

We partnered with TCOM Global to add an AI chatbot to our support site that answers questions from our help docs. Scope included discovery workshops, development in two-week sprints and a short support period after launch. We worked together for around 6 months.

Overall Rating 4.5
Quality 5.0
Schedule 4.0
Project Cost 5.0
Willing To Refer 5.0

Project Type:: AI & Machine Learning
Project Cost:: $50,000 to $149,999
Project Duration:: Dec 2025 - Jun 2026
Business Type:: Legal Services
Location:: Tampa, USA

Questions & Answers

Please describe your company, your role, and the industry you operate in.

Cobalt Partners Inc is a Legal Services business in Tampa, USA. As Engineering Manager, I was responsible for this project on our side and the main contact for TCOM Global.

What specific problem or business challenge led you to hire this company?

We had tried to do this internally and it stalled. We needed specialists to add an AI chatbot to our support site that answers questions from our help docs.

What services did the company provide for your project?

AI & Machine Learning, including planning, development, testing and launch support.

Why did you choose this company over other providers you considered?

They had relevant experience in Legal Services and their proposal was the clearest of the ones we received.

How clearly did the company understand your requirements and business goals?

Very well. They asked a lot of questions upfront and turned our rough ideas into a clear plan.

How was your overall experience with their communication and project management?

Good. Weekly calls, regular updates and a shared board meant we always knew where things stood.

Did the company deliver the project on time and within your expected budget?

Yes, on time and within budget.

What tangible results or business impact have you seen since the project was completed?

It is still early, but the numbers are trending in the right direction and the system has been stable.

What did you like most about working with this company?

The consistency. Same team, same standard, from the first week to the last.

Would you recommend this company to others, and would you work with them again?

Yes. They are a reliable AI & Machine Learning partner.

Solid Web Development Work With Clear Communication Throughout

Sophie Turner / Product Manager | Jun 23, 2026

Our experience with TCOM Global was really positive from start to finish. The developers were knowledgeable and made a few suggestions that ended up saving us time and money. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later.

Since launch, everything has been stable and our team has adapted to it quickly.

If you need a team that communicates well and delivers, they are a good choice.

Project summary

We engaged TCOM Global to build a customer portal where clients can log in, track orders and download invoices. They worked alongside our in-house team, which mostly handled business requirements and testing. The engagement ran for about 5 months.

Overall Rating 5.0
Quality 5.0
Schedule 5.0
Project Cost 4.5
Willing To Refer 5.0

Project Type:: Web Development
Project Cost:: $50,000 to $149,999
Project Duration:: Nov 2025 - Apr 2026
Business Type:: Education
Location:: Reading, UK

Questions & Answers

Please describe your company, your role, and the industry you operate in.

I'm the Product Manager at Copper Leaf Tutors Ltd, a Education company based in Reading, UK. I look after our technology and work closely with outside partners on bigger projects.

What specific problem or business challenge led you to hire this company?

We needed to build a customer portal where clients can log in, track orders and download invoices, and we didn't have the in-house capacity to do it ourselves.

What services did the company provide for your project?

Mainly Web Development. They also helped with the technical planning and a few integrations with our existing tools.

Why did you choose this company over other providers you considered?

Their pricing was fair and they were honest about timelines instead of just telling us what we wanted to hear.

How clearly did the company understand your requirements and business goals?

Well. There were a couple of points we had to clarify early on, but after that they were spot on.

How was your overall experience with their communication and project management?

Organised and transparent. Their project manager kept the project on track and flagged risks early.

Did the company deliver the project on time and within your expected budget?

Mostly. One milestone slipped by about a week, but the final delivery was on schedule and the budget held.

What tangible results or business impact have you seen since the project was completed?

We can now handle more volume without adding staff, which was the main goal.

What did you like most about working with this company?

The consistency. Same team, same standard, from the first week to the last.

Would you recommend this company to others, and would you work with them again?

Definitely. We have already started talking about the next phase.

Solid AI & Machine Learning Work With Clear Communication Throughout

Lukas Hoffmann / Owner | Jun 15, 2026

I would rate this engagement highly on almost every front. Even with the time zone difference, responses usually came the same day and we never felt left in the dark. Their project manager kept things organised and was quick to flag anything that might affect the timeline. They shared working builds regularly, so we could test early and give feedback before things were locked in.

Since launch, everything has been stable and our team has adapted to it quickly. We would definitely work with them again.

Project summary

Our company worked with TCOM Global to automate document data extraction that our team was doing by hand. Scope included discovery workshops, development in two-week sprints and a short support period after launch. The project took roughly 4 months from kickoff to launch.

Overall Rating 4.5
Quality 5.0
Schedule 4.0
Project Cost 4.5
Willing To Refer 5.0

Project Type:: AI & Machine Learning
Project Cost:: Less than $10,000
Project Duration:: Dec 2025 - Apr 2026
Business Type:: Aerospace & Defense
Location:: Hamburg, Germany

Questions & Answers

Please describe your company, your role, and the industry you operate in.

We're a mid-sized Aerospace & Defense company based in Hamburg, Germany. I'm the Owner and I oversaw the project from start to finish.

What specific problem or business challenge led you to hire this company?

We had tried to do this internally and it stalled. We needed specialists to automate document data extraction that our team was doing by hand.

What services did the company provide for your project?

End-to-end AI & Machine Learning — from requirements and design through to deployment and a support period afterwards.

Why did you choose this company over other providers you considered?

A colleague recommended them, and our first calls confirmed they understood what we needed.

How clearly did the company understand your requirements and business goals?

Well. There were a couple of points we had to clarify early on, but after that they were spot on.

How was your overall experience with their communication and project management?

Communication was good overall and improved further once we settled into a routine.

Did the company deliver the project on time and within your expected budget?

Mostly. One milestone slipped by about a week, but the final delivery was on schedule and the budget held.

What tangible results or business impact have you seen since the project was completed?

It is still early, but the numbers are trending in the right direction and the system has been stable.

What did you like most about working with this company?

How easy they were to work with. They were responsive, honest and genuinely interested in our success.

Would you recommend this company to others, and would you work with them again?

Yes. They are a reliable AI & Machine Learning partner.

Skilled Software Development Team That Understood Our Business

Stephanie Graham / Operations Manager | May 25, 2026

TCOM Global did good work for us, and we would use them again. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later. They were upfront about what was realistic within our budget, which helped us prioritise the right features. They took the time to understand our business before suggesting anything, which we appreciated after previous agencies jumped straight into building.

It has made a real difference to how our team works day to day. A couple of milestones slipped by a week or so, mostly around testing. Happy to recommend them.

Project summary

We hired TCOM Global to develop a scheduling and dispatch tool for our field team. They also took care of integrations with a couple of third-party tools we already used. The project took roughly 4 months from kickoff to launch.

Overall Rating 4.0
Quality 4.0
Schedule 4.0
Project Cost 4.0
Willing To Refer 5.0

Project Type:: Software Development
Project Cost:: $50,000 to $149,999
Project Duration:: Jan 2026 - May 2026
Business Type:: Travel & Hospitality
Location:: Boston, USA

Questions & Answers

Please describe your company, your role, and the industry you operate in.

Swift Travel Inc is a Travel & Hospitality business in Boston, USA. As Operations Manager, I was responsible for this project on our side and the main contact for TCOM Global.

What specific problem or business challenge led you to hire this company?

Our team was spending too much time on manual work. The goal was to develop a scheduling and dispatch tool for our field team so they could focus on customers.

What services did the company provide for your project?

Software Development, plus QA and some consulting on how to structure the project.

Why did you choose this company over other providers you considered?

We compared three or four agencies. TCOM Global asked the best questions and had good reviews from past clients.

How clearly did the company understand your requirements and business goals?

Well. There were a couple of points we had to clarify early on, but after that they were spot on.

How was your overall experience with their communication and project management?

Communication was good overall and improved further once we settled into a routine.

Did the company deliver the project on time and within your expected budget?

Yes, on time and within budget.

What tangible results or business impact have you seen since the project was completed?

Our team saves several hours a week, and we have had very few issues since launch.

What did you like most about working with this company?

That they were proactive — they suggested improvements instead of just doing what was asked.

Would you recommend this company to others, and would you work with them again?

Yes, I would recommend them and we plan to work with them again.

Strong Technical Skills and a Very Responsive Mobile App Development Team

Lerato Naidoo / CTO | May 21, 2026

We were very happy with how this project went. They shared working builds regularly, so we could test early and give feedback before things were locked in. When we changed our minds on a couple of features halfway through, they handled it without fuss and were clear about the impact on cost and timeline. We dealt with the same core team throughout, so we did not have to keep re-explaining things.

The Mobile App Development work has already made a noticeable difference — tasks that used to take hours now take minutes. We would definitely work with them again.

Project summary

We partnered with TCOM Global to rebuild our existing mobile app, which had poor reviews and frequent crashes. Scope included discovery workshops, development in two-week sprints and a short support period after launch. The engagement ran for about 8 months.

Overall Rating 5.0
Quality 5.0
Schedule 5.0
Project Cost 4.5
Willing To Refer 5.0

Project Type:: Mobile App Development
Project Cost:: $50,000 to $149,999
Project Duration:: Aug 2025 - Apr 2026
Business Type:: Pharmaceuticals & Biotechnology
Location:: Cape Town, South Africa

Questions & Answers

Please describe your company, your role, and the industry you operate in.

I'm the CTO at Nimbus Pharma (Pty) Ltd, a Pharmaceuticals & Biotechnology company based in Cape Town, South Africa. I look after our technology and work closely with outside partners on bigger projects.

What specific problem or business challenge led you to hire this company?

Our existing setup was holding us back. We wanted to rebuild our existing mobile app, which had poor reviews and frequent crashes before our busy season.

What services did the company provide for your project?

End-to-end Mobile App Development — from requirements and design through to deployment and a support period afterwards.

Why did you choose this company over other providers you considered?

A colleague recommended them, and our first calls confirmed they understood what we needed.

How clearly did the company understand your requirements and business goals?

They understood our goals quickly, partly because they had worked with Pharmaceuticals & Biotechnology clients before.

How was your overall experience with their communication and project management?

Organised and transparent. Their project manager kept the project on track and flagged risks early.

Did the company deliver the project on time and within your expected budget?

Yes. The only extra cost came from features we added ourselves, and they quoted those fairly.

What tangible results or business impact have you seen since the project was completed?

It is still early, but the numbers are trending in the right direction and the system has been stable.

What did you like most about working with this company?

That they were proactive — they suggested improvements instead of just doing what was asked.

Would you recommend this company to others, and would you work with them again?

Yes, I would recommend them and we plan to work with them again.

Dependable AI & Machine Learning Partner for a Growing Automotive Business

Lauren Johnson / Director | Apr 07, 2026

We were happy with the final result. We dealt with the same core team throughout, so we did not have to keep re-explaining things. They were upfront about what was realistic within our budget, which helped us prioritise the right features.

We are already seeing better numbers than before the project. A couple of milestones slipped by a week or so, mostly around testing. If you need a team that communicates well and delivers, they are a good choice.

Project summary

TCOM Global was brought in to add an AI chatbot to our support site that answers questions from our help docs. Their team handled planning, development and QA, with our product owner signing off each milestone. We worked together for around 3 months.

Overall Rating 4.0
Quality 3.5
Schedule 4.5
Project Cost 3.5
Willing To Refer 5.0

Project Type:: AI & Machine Learning
Project Cost:: $50,000 to $149,999
Project Duration:: Dec 2025 - Mar 2026
Business Type:: Automotive
Location:: Dallas, USA

Questions & Answers

Please describe your company, your role, and the industry you operate in.

We're a mid-sized Automotive company based in Dallas, USA. I'm the Director and I oversaw the project from start to finish.

What specific problem or business challenge led you to hire this company?

We needed to add an AI chatbot to our support site that answers questions from our help docs, and we didn't have the in-house capacity to do it ourselves.