Support Your Customers

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Details

Founded:
2025
Hourly Rates:
$25 - $49 / hr
Employees:
2 - 9
Ratings:
4.1 10 Reviews

Industries Served

Government & Public Sector Real Estate Retail & E-commerce Construction Sports & Fitness Mining & Metals Gaming & Gambling Legal Services Energy & Utilities

Where We Specialize

21% Mobile App Development
Mobile App Development 21%
Big Data Analytics 18%
Web Development 11%
Progressive Web App 9%
Implementation Services 9%
AI Development 8%
Testing Services 6%
E-commerce Development 5%
Bot Development 5%
Wearable 4%
Virtual Reality 4%

Industry Expertise

Education42% Food32% Restaurant26%

Typical Project Size

37% Small Business
34% Enterprise
29% Midmarket Business

About

Support Your Customers is a technology company founded in 2025. Their core services include Custom Software Development and Web Development. With 2 - 9 people on staff, Support Your Customers can take on projects of varying size. Typical hourly rates run around $25 - $49 / hr/hr. These details offer a useful starting point when evaluating Support Your Customers.

Support Your Customers Reviews

4.1 10 Reviews
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Strong Technical Skills and a Very Responsive Quality Assurance & Testing Team

Chris Nguyen / Chief Digital Officer | Oct 20, 2026

Our experience with Support Your Customers was really positive from start to finish. They were upfront about what was realistic within our budget, which helped us prioritise the right features. When we changed our minds on a couple of features halfway through, they handled it without fuss and were clear about the impact on cost and timeline. They shared working builds regularly, so we could test early and give feedback before things were locked in.

Feedback from our customers has been very positive so far.

We are already discussing the next phase with them.

Project summary

Our company worked with Support Your Customers to run performance and load testing ahead of a big launch. The work covered requirements, design, development, testing and launch support. We worked together for around 2 months.

  • Overall Rating 5.0
  • Quality 5.0
  • Schedule 4.5
  • Project Cost 5.0
  • Willing To Refer 5.0
Project Type:
Quality Assurance & Testing
Project Cost:
$500,000+
Project Duration:
Jun 2026 - Aug 2026
Business Type:
Government & Public Sector
Location:
Chicago, USA

Questions & Answers

Please describe your company, your role, and the industry you operate in.
We're a mid-sized Government & Public Sector company based in Chicago, USA. I'm the Chief Digital Officer and I oversaw the project from start to finish.
What specific problem or business challenge led you to hire this company?
Our existing setup was holding us back. We wanted to run performance and load testing ahead of a big launch before our busy season.
What services did the company provide for your project?
Quality Assurance & Testing, plus QA and some consulting on how to structure the project.
Why did you choose this company over other providers you considered?
A colleague recommended them, and our first calls confirmed they understood what we needed.
How clearly did the company understand your requirements and business goals?
Very well. They asked a lot of questions upfront and turned our rough ideas into a clear plan.
How was your overall experience with their communication and project management?
Organised and transparent. Their project manager kept the project on track and flagged risks early.
Did the company deliver the project on time and within your expected budget?
Yes. The only extra cost came from features we added ourselves, and they quoted those fairly.
What tangible results or business impact have you seen since the project was completed?
It is still early, but the numbers are trending in the right direction and the system has been stable.
What did you like most about working with this company?
Their attention to detail and the quality of the final product.
Would you recommend this company to others, and would you work with them again?
Yes. They are a reliable Quality Assurance & Testing partner.

Good value and a team that genuinely cares about the result

Lena Fischer / Founder | Oct 19, 2026

Support Your Customers did good work for us, and we would use them again. They shared working builds regularly, so we could test early and give feedback before things were locked in. Their project manager kept things organised and was quick to flag anything that might affect the timeline. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later.

Since launch, everything has been stable and our team has adapted to it quickly. Estimates on a few features were optimistic and those took longer than planned. Overall, a team we trust and plan to keep working with.

Project summary

We engaged Support Your Customers to redesign and rebuild our company website on a modern stack. They also took care of integrations with a couple of third-party tools we already used. The project took roughly 3 months from kickoff to launch.

  • Overall Rating 4.0
  • Quality 4.0
  • Schedule 4.0
  • Project Cost 4.0
  • Willing To Refer 5.0
Project Type:
Web Development
Project Cost:
Less than $10,000
Project Duration:
Jun 2026 - Sep 2026
Business Type:
Real Estate
Location:
Frankfurt, Germany

Questions & Answers

Please describe your company, your role, and the industry you operate in.
We're a mid-sized Real Estate company based in Frankfurt, Germany. I'm the Founder and I oversaw the project from start to finish.
What specific problem or business challenge led you to hire this company?
We had tried to do this internally and it stalled. We needed specialists to redesign and rebuild our company website on a modern stack.
What services did the company provide for your project?
Web Development, plus QA and some consulting on how to structure the project.
Why did you choose this company over other providers you considered?
They had relevant experience in Real Estate and their proposal was the clearest of the ones we received.
How clearly did the company understand your requirements and business goals?
Well. There were a couple of points we had to clarify early on, but after that they were spot on.
How was your overall experience with their communication and project management?
Communication was good overall and improved further once we settled into a routine.
Did the company deliver the project on time and within your expected budget?
Yes, on time and within budget.
What tangible results or business impact have you seen since the project was completed?
It is still early, but the numbers are trending in the right direction and the system has been stable.
What did you like most about working with this company?
That they were proactive — they suggested improvements instead of just doing what was asked.
Would you recommend this company to others, and would you work with them again?
Yes, I would recommend them and we plan to work with them again.

Solid delivery, though timelines needed some pushing

Ananya Kulkarni / Owner | Sep 01, 2026

We got a good result in the end, but the road there had a few bumps. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later. Even with the time zone difference, responses usually came the same day and we never felt left in the dark.

Since launch, everything has been stable and our team has adapted to it quickly. We had to follow up a few times on smaller bug fixes after launch. Overall, a team we trust and plan to keep working with.

Project summary

Support Your Customers was brought in to review our technology setup and give us a roadmap for the next two years. They worked alongside our in-house team, which mostly handled business requirements and testing. Overall it was a 6-month engagement.

  • Overall Rating 3.5
  • Quality 3.5
  • Schedule 3.5
  • Project Cost 3.5
  • Willing To Refer 5.0
Project Type:
IT Consulting
Project Cost:
Less than $10,000
Project Duration:
Jan 2026 - Jul 2026
Business Type:
Retail & E-commerce
Location:
Noida, India

Questions & Answers

Please describe your company, your role, and the industry you operate in.
We're a mid-sized Retail & E-commerce company based in Noida, India. I'm the Owner and I oversaw the project from start to finish.
What specific problem or business challenge led you to hire this company?
We needed to review our technology setup and give us a roadmap for the next two years, and we didn't have the in-house capacity to do it ourselves.
What services did the company provide for your project?
IT Consulting, plus QA and some consulting on how to structure the project.
Why did you choose this company over other providers you considered?
Their pricing was fair and they were honest about timelines instead of just telling us what we wanted to hear.
How clearly did the company understand your requirements and business goals?
Very well. They asked a lot of questions upfront and turned our rough ideas into a clear plan.
How was your overall experience with their communication and project management?
Organised and transparent. Their project manager kept the project on track and flagged risks early.
Did the company deliver the project on time and within your expected budget?
Yes. The only extra cost came from features we added ourselves, and they quoted those fairly.
What tangible results or business impact have you seen since the project was completed?
Our team saves several hours a week, and we have had very few issues since launch.
What did you like most about working with this company?
How easy they were to work with. They were responsive, honest and genuinely interested in our success.
Would you recommend this company to others, and would you work with them again?
Yes. They are a reliable IT Consulting partner.

They listened, asked the right questions, and delivered

Stephanie Price / Founder & CEO | Aug 22, 2026

Support Your Customers did an excellent job for us. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later. They were upfront about what was realistic within our budget, which helped us prioritise the right features. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time.

Feedback from our customers has been very positive so far. If you need a team that communicates well and delivers, they are a good choice.

Project summary

We hired Support Your Customers to build a customer portal where clients can log in, track orders and download invoices. Scope included discovery workshops, development in two-week sprints and a short support period after launch. We worked together for around 9 months.

  • Overall Rating 4.5
  • Quality 4.0
  • Schedule 4.5
  • Project Cost 4.0
  • Willing To Refer 5.0
Project Type:
Web Development
Project Cost:
$10,000 to $49,999
Project Duration:
Sep 2025 - Jun 2026
Business Type:
Construction
Location:
Nashville, USA

Questions & Answers

Please describe your company, your role, and the industry you operate in.
I'm the Founder & CEO at Harborview Builders Inc, a Construction company based in Nashville, USA. I look after our technology and work closely with outside partners on bigger projects.
What specific problem or business challenge led you to hire this company?
We needed to build a customer portal where clients can log in, track orders and download invoices, and we didn't have the in-house capacity to do it ourselves.
What services did the company provide for your project?
End-to-end Web Development — from requirements and design through to deployment and a support period afterwards.
Why did you choose this company over other providers you considered?
A colleague recommended them, and our first calls confirmed they understood what we needed.
How clearly did the company understand your requirements and business goals?
Very well. They asked a lot of questions upfront and turned our rough ideas into a clear plan.
How was your overall experience with their communication and project management?
Communication was good overall and improved further once we settled into a routine.
Did the company deliver the project on time and within your expected budget?
Mostly. One milestone slipped by about a week, but the final delivery was on schedule and the budget held.
What tangible results or business impact have you seen since the project was completed?
Our team saves several hours a week, and we have had very few issues since launch.
What did you like most about working with this company?
How easy they were to work with. They were responsive, honest and genuinely interested in our success.
Would you recommend this company to others, and would you work with them again?
Yes, I've already recommended them to a couple of people I know.

Capable Web Development team — happy with the end result

Abdullah Al Harbi / Co-Founder | Jul 20, 2026

Overall the project was a success, though it was not without some challenges. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later. Their project manager kept things organised and was quick to flag anything that might affect the timeline.

Since launch, everything has been stable and our team has adapted to it quickly. Their team changed one developer midway, which slowed things down for a couple of weeks.

We are already discussing the next phase with them.

Project summary

Support Your Customers was brought in to build a customer portal where clients can log in, track orders and download invoices. The work covered requirements, design, development, testing and launch support. The project took roughly 7 months from kickoff to launch.

  • Overall Rating 3.5
  • Quality 3.5
  • Schedule 4.0
  • Project Cost 4.0
  • Willing To Refer 5.0
Project Type:
Web Development
Project Cost:
$10,000 to $49,999
Project Duration:
Nov 2025 - Jun 2026
Business Type:
Sports & Fitness
Location:
Jeddah, Saudi Arabia

Questions & Answers

Please describe your company, your role, and the industry you operate in.
Trueline Fitness is a Sports & Fitness business in Jeddah, Saudi Arabia. As Co-Founder, I was responsible for this project on our side and the main contact for Support Your Customers.
What specific problem or business challenge led you to hire this company?
Our team was spending too much time on manual work. The goal was to build a customer portal where clients can log in, track orders and download invoices so they could focus on customers.
What services did the company provide for your project?
End-to-end Web Development — from requirements and design through to deployment and a support period afterwards.
Why did you choose this company over other providers you considered?
We compared three or four agencies. Support Your Customers asked the best questions and had good reviews from past clients.
How clearly did the company understand your requirements and business goals?
Better than we expected. They pointed out a few things we had not thought about.
How was your overall experience with their communication and project management?
Organised and transparent. Their project manager kept the project on track and flagged risks early.
Did the company deliver the project on time and within your expected budget?
It was delivered on time, and the final invoice matched the original estimate.
What tangible results or business impact have you seen since the project was completed?
Our team saves several hours a week, and we have had very few issues since launch.
What did you like most about working with this company?
Their attention to detail and the quality of the final product.
Would you recommend this company to others, and would you work with them again?
Definitely. We have already started talking about the next phase.

Capable E-commerce Development team — happy with the end result

Sneha Agarwal / Head of Digital | Mar 30, 2026

Overall the project was a success, though it was not without some challenges. Their project manager kept things organised and was quick to flag anything that might affect the timeline. The developers were knowledgeable and made a few suggestions that ended up saving us time and money. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time.

Feedback from our customers has been very positive so far. Their team changed one developer midway, which slowed things down for a couple of weeks. Overall, a team we trust and plan to keep working with.

Project summary

Support Your Customers was brought in to build a Shopify store with custom features for our product range. They worked alongside our in-house team, which mostly handled business requirements and testing. Overall it was a 9-month engagement.

  • Overall Rating 3.5
  • Quality 4.0
  • Schedule 3.5
  • Project Cost 3.5
  • Willing To Refer 5.0
Project Type:
E-commerce Development
Project Cost:
$150,000 to $499,999
Project Duration:
May 2025 - Feb 2026
Business Type:
Mining & Metals
Location:
Pune, India

Questions & Answers

Please describe your company, your role, and the industry you operate in.
I work as Head of Digital at Atlas Metals Pvt Ltd. We operate in Mining & Metals and most of our customers are in and around Pune, India.
What specific problem or business challenge led you to hire this company?
Our existing setup was holding us back. We wanted to build a Shopify store with custom features for our product range before our busy season.
What services did the company provide for your project?
E-commerce Development, including planning, development, testing and launch support.
Why did you choose this company over other providers you considered?
A colleague recommended them, and our first calls confirmed they understood what we needed.
How clearly did the company understand your requirements and business goals?
Better than we expected. They pointed out a few things we had not thought about.
How was your overall experience with their communication and project management?
Good. Weekly calls, regular updates and a shared board meant we always knew where things stood.
Did the company deliver the project on time and within your expected budget?
Mostly. One milestone slipped by about a week, but the final delivery was on schedule and the budget held.
What tangible results or business impact have you seen since the project was completed?
Our team saves several hours a week, and we have had very few issues since launch.
What did you like most about working with this company?
The consistency. Same team, same standard, from the first week to the last.
Would you recommend this company to others, and would you work with them again?
Definitely. We have already started talking about the next phase.

Solid Web Development Work With Clear Communication Throughout

Lukas Becker / Co-Founder | Mar 22, 2026

Support Your Customers did an excellent job for us. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later. When we changed our minds on a couple of features halfway through, they handled it without fuss and were clear about the impact on cost and timeline.

Feedback from our customers has been very positive so far. We are already discussing the next phase with them.

Project summary

We partnered with Support Your Customers to redesign and rebuild our company website on a modern stack. They also took care of integrations with a couple of third-party tools we already used. The engagement ran for about 9 months.

  • Overall Rating 4.5
  • Quality 4.5
  • Schedule 4.0
  • Project Cost 4.5
  • Willing To Refer 5.0
Project Type:
Web Development
Project Cost:
$50,000 to $149,999
Project Duration:
May 2025 - Feb 2026
Business Type:
Gaming & Gambling
Location:
Berlin, Germany

Questions & Answers

Please describe your company, your role, and the industry you operate in.
Lakeshore Gaming GmbH is a Gaming & Gambling business in Berlin, Germany. As Co-Founder, I was responsible for this project on our side and the main contact for Support Your Customers.
What specific problem or business challenge led you to hire this company?
We had tried to do this internally and it stalled. We needed specialists to redesign and rebuild our company website on a modern stack.
What services did the company provide for your project?
Web Development, plus QA and some consulting on how to structure the project.
Why did you choose this company over other providers you considered?
We compared three or four agencies. Support Your Customers asked the best questions and had good reviews from past clients.
How clearly did the company understand your requirements and business goals?
They understood our goals quickly, partly because they had worked with Gaming & Gambling clients before.
How was your overall experience with their communication and project management?
Organised and transparent. Their project manager kept the project on track and flagged risks early.
Did the company deliver the project on time and within your expected budget?
Mostly. One milestone slipped by about a week, but the final delivery was on schedule and the budget held.
What tangible results or business impact have you seen since the project was completed?
We can now handle more volume without adding staff, which was the main goal.
What did you like most about working with this company?
How easy they were to work with. They were responsive, honest and genuinely interested in our success.
Would you recommend this company to others, and would you work with them again?
Yes. They are a reliable Web Development partner.

Capable Data & Analytics team — happy with the end result

Wei Jie Ng / Managing Director | Feb 19, 2026

Overall the project was a success, though it was not without some challenges. They shared working builds regularly, so we could test early and give feedback before things were locked in. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time.

It has made a real difference to how our team works day to day. Estimates on a few features were optimistic and those took longer than planned.

I would recommend Support Your Customers to anyone looking for a dependable Data & Analytics partner.

Project summary

We partnered with Support Your Customers to set up a data warehouse and reporting layer for our leadership team. The project was split into milestones, with a working build shared at the end of each one. We worked together for around 7 months.

  • Overall Rating 3.5
  • Quality 3.5
  • Schedule 3.5
  • Project Cost 3.5
  • Willing To Refer 5.0
Project Type:
Data & Analytics
Project Cost:
$10,000 to $49,999
Project Duration:
May 2025 - Dec 2025
Business Type:
Legal Services
Location:
Singapore

Questions & Answers

Please describe your company, your role, and the industry you operate in.
Northgate Partners Pte Ltd is a Legal Services business in Singapore. As Managing Director, I was responsible for this project on our side and the main contact for Support Your Customers.
What specific problem or business challenge led you to hire this company?
We needed to set up a data warehouse and reporting layer for our leadership team, and we didn't have the in-house capacity to do it ourselves.
What services did the company provide for your project?
Data & Analytics, plus QA and some consulting on how to structure the project.
Why did you choose this company over other providers you considered?
Their pricing was fair and they were honest about timelines instead of just telling us what we wanted to hear.
How clearly did the company understand your requirements and business goals?
Better than we expected. They pointed out a few things we had not thought about.
How was your overall experience with their communication and project management?
Very responsive. We usually heard back the same day, even with the time difference.
Did the company deliver the project on time and within your expected budget?
Mostly. One milestone slipped by about a week, but the final delivery was on schedule and the budget held.
What tangible results or business impact have you seen since the project was completed?
Customer feedback has been positive, and we have seen better engagement since going live.
What did you like most about working with this company?
The consistency. Same team, same standard, from the first week to the last.
Would you recommend this company to others, and would you work with them again?
Yes. They are a reliable Data & Analytics partner.

A reliable long-term partner for our tech needs

Eric Johnson / Co-Founder | Jan 13, 2026

Support Your Customers did an excellent job for us. Their project manager kept things organised and was quick to flag anything that might affect the timeline. We dealt with the same core team throughout, so we did not have to keep re-explaining things.

The IT Consulting work has already made a noticeable difference — tasks that used to take hours now take minutes.

We are already discussing the next phase with them.

Project summary

Our company worked with Support Your Customers to assess our architecture before a major product rebuild. Scope included discovery workshops, development in two-week sprints and a short support period after launch. We worked together for around 3 months.

  • Overall Rating 5.0
  • Quality 5.0
  • Schedule 5.0
  • Project Cost 5.0
  • Willing To Refer 5.0
Project Type:
IT Consulting
Project Cost:
$10,000 to $49,999
Project Duration:
Aug 2025 - Nov 2025
Business Type:
Retail & E-commerce
Location:
Tampa, USA

Questions & Answers

Please describe your company, your role, and the industry you operate in.
I work as Co-Founder at Evergreen Brands. We operate in Retail & E-commerce and most of our customers are in and around Tampa, USA.
What specific problem or business challenge led you to hire this company?
Our existing setup was holding us back. We wanted to assess our architecture before a major product rebuild before our busy season.
What services did the company provide for your project?
IT Consulting, plus QA and some consulting on how to structure the project.
Why did you choose this company over other providers you considered?
A colleague recommended them, and our first calls confirmed they understood what we needed.
How clearly did the company understand your requirements and business goals?
Better than we expected. They pointed out a few things we had not thought about.
How was your overall experience with their communication and project management?
Very responsive. We usually heard back the same day, even with the time difference.
Did the company deliver the project on time and within your expected budget?
It was delivered on time, and the final invoice matched the original estimate.
What tangible results or business impact have you seen since the project was completed?
Our team saves several hours a week, and we have had very few issues since launch.
What did you like most about working with this company?
That they were proactive — they suggested improvements instead of just doing what was asked.
Would you recommend this company to others, and would you work with them again?
Yes, I would recommend them and we plan to work with them again.

Reliable E-commerce Development Partner That Delivered What They Promised

Ruby Ngata / Head of Engineering | Jan 04, 2026

Support Your Customers did good work for us, and we would use them again. The developers were knowledgeable and made a few suggestions that ended up saving us time and money. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later.

We launched on schedule and have not had any major issues since. Documentation at handover was a bit thin and we had to ask for more detail.

Overall, a team we trust and plan to keep working with.

Project summary

We hired Support Your Customers to build a Shopify store with custom features for our product range. Scope included discovery workshops, development in two-week sprints and a short support period after launch. The engagement ran for about 6 months.

  • Overall Rating 4.0
  • Quality 3.5
  • Schedule 4.0
  • Project Cost 4.0
  • Willing To Refer 5.0
Project Type:
E-commerce Development
Project Cost:
$50,000 to $149,999
Project Duration:
Jun 2025 - Dec 2025
Business Type:
Energy & Utilities
Location:
Auckland, New Zealand

Questions & Answers

Please describe your company, your role, and the industry you operate in.
We're a mid-sized Energy & Utilities company based in Auckland, New Zealand. I'm the Head of Engineering and I oversaw the project from start to finish.
What specific problem or business challenge led you to hire this company?
We had tried to do this internally and it stalled. We needed specialists to build a Shopify store with custom features for our product range.
What services did the company provide for your project?
E-commerce Development, including planning, development, testing and launch support.
Why did you choose this company over other providers you considered?
We compared three or four agencies. Support Your Customers asked the best questions and had good reviews from past clients.
How clearly did the company understand your requirements and business goals?
Well. There were a couple of points we had to clarify early on, but after that they were spot on.
How was your overall experience with their communication and project management?
Good. Weekly calls, regular updates and a shared board meant we always knew where things stood.
Did the company deliver the project on time and within your expected budget?
Yes. The only extra cost came from features we added ourselves, and they quoted those fairly.
What tangible results or business impact have you seen since the project was completed?
We can now handle more volume without adding staff, which was the main goal.
What did you like most about working with this company?
That they were proactive — they suggested improvements instead of just doing what was asked.
Would you recommend this company to others, and would you work with them again?
Definitely. We have already started talking about the next phase.
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