Good work overall, with a few bumps along the way
Overall the project was a success, though it was not without some challenges. They were upfront about what was realistic within our budget, which helped us prioritise the right features. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later.
Since launch, everything has been stable and our team has adapted to it quickly. Documentation at handover was a bit thin and we had to ask for more detail. Overall, a team we trust and plan to keep working with.
Project summary
We hired Spark Digital & Analytics to add an AI chatbot to our support site that answers questions from our help docs. The work covered requirements, design, development, testing and launch support. We worked together for around 5 months.
- Project Type:
- AI & Machine Learning
- Project Cost:
- $10,000 to $49,999
- Project Duration:
- Mar 2026 - Aug 2026
- Business Type:
- Travel & Hospitality
- Location:
- Frankfurt, Germany