Exceeded our expectations on quality and communication
We were very happy with how this project went. They took the time to understand our business before suggesting anything, which we appreciated after previous agencies jumped straight into building. Even with the time zone difference, responses usually came the same day and we never felt left in the dark. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time.
Since launch, everything has been stable and our team has adapted to it quickly.
Overall, a team we trust and plan to keep working with.
Project summary
We hired Solviern Tech to add an AI chatbot to our support site that answers questions from our help docs. They also took care of integrations with a couple of third-party tools we already used. Overall it was a 7-month engagement.
- Project Type:
- AI & Machine Learning
- Project Cost:
- $500,000+
- Project Duration:
- Jan 2026 - Aug 2026
- Business Type:
- Insurance
- Location:
- Johannesburg, South Africa