Good work overall, with a few bumps along the way
The final product works well for us, although the process could have been smoother. They were upfront about what was realistic within our budget, which helped us prioritise the right features. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time. We dealt with the same core team throughout, so we did not have to keep re-explaining things.
We are already seeing better numbers than before the project. Their team changed one developer midway, which slowed things down for a couple of weeks. We would definitely work with them again.
Project summary
We hired Softcons Innovations India Pvt. Ltd. to add an AI chatbot to our support site that answers questions from our help docs. They also took care of integrations with a couple of third-party tools we already used. We worked together for around 5 months.
- Project Type:
- AI & Machine Learning
- Project Cost:
- $50,000 to $149,999
- Project Duration:
- Jan 2026 - Jun 2026
- Business Type:
- Energy & Utilities
- Location:
- Sharjah, UAE