Smartway labs Reviews

Quality work, a little slower than we planned

Kevin Brooks / Director | Oct 17, 2026

Overall the project was a success, though it was not without some challenges. Even with the time zone difference, responses usually came the same day and we never felt left in the dark. They shared working builds regularly, so we could test early and give feedback before things were locked in. They were upfront about what was realistic within our budget, which helped us prioritise the right features.

It has made a real difference to how our team works day to day. Documentation at handover was a bit thin and we had to ask for more detail.

If you need a team that communicates well and delivers, they are a good choice.

Project summary

We engaged Smartway labs to rebuild an internal order management system that had outgrown its original design. The work covered requirements, design, development, testing and launch support. Overall it was a 7-month engagement.

Overall Rating 3.5
Quality 3.5
Schedule 3.5
Project Cost 3.5
Willing To Refer 5.0

Project Type:: Software Development
Project Cost:: $10,000 to $49,999
Project Duration:: Feb 2026 - Sep 2026
Business Type:: Insurance
Location:: Atlanta, USA

Questions & Answers

Please describe your company, your role, and the industry you operate in.

Ironwood Underwriters LLC is a Insurance business in Atlanta, USA. As Director, I was responsible for this project on our side and the main contact for Smartway labs.

What specific problem or business challenge led you to hire this company?

Our team was spending too much time on manual work. The goal was to rebuild an internal order management system that had outgrown its original design so they could focus on customers.

What services did the company provide for your project?

Mainly Software Development. They also helped with the technical planning and a few integrations with our existing tools.

Why did you choose this company over other providers you considered?

They had relevant experience in Insurance and their proposal was the clearest of the ones we received.

How clearly did the company understand your requirements and business goals?

Very well. They asked a lot of questions upfront and turned our rough ideas into a clear plan.

How was your overall experience with their communication and project management?

Good. Weekly calls, regular updates and a shared board meant we always knew where things stood.

Did the company deliver the project on time and within your expected budget?

Yes, on time and within budget.

What tangible results or business impact have you seen since the project was completed?

We can now handle more volume without adding staff, which was the main goal.

What did you like most about working with this company?

That they were proactive — they suggested improvements instead of just doing what was asked.

Would you recommend this company to others, and would you work with them again?

Definitely. We have already started talking about the next phase.

Solid Mobile App Development Work With Clear Communication Throughout

Derek Sullivan / Director of IT | Aug 31, 2026

The project went well overall. When we changed our minds on a couple of features halfway through, they handled it without fuss and were clear about the impact on cost and timeline. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later. They took the time to understand our business before suggesting anything, which we appreciated after previous agencies jumped straight into building.

Since launch, everything has been stable and our team has adapted to it quickly. We had to follow up a few times on smaller bug fixes after launch. If you need a team that communicates well and delivers, they are a good choice.

Project summary

We engaged Smartway labs to rebuild our existing mobile app, which had poor reviews and frequent crashes. Scope included discovery workshops, development in two-week sprints and a short support period after launch. We worked together for around 3 months.

Overall Rating 4.0
Quality 4.5
Schedule 4.0
Project Cost 4.0
Willing To Refer 5.0

Project Type:: Mobile App Development
Project Cost:: $50,000 to $149,999
Project Duration:: Apr 2026 - Jul 2026
Business Type:: Fashion & Apparel
Location:: Tampa, USA

Questions & Answers

Please describe your company, your role, and the industry you operate in.

Crestview Clothing is a Fashion & Apparel business in Tampa, USA. As Director of IT, I was responsible for this project on our side and the main contact for Smartway labs.

What specific problem or business challenge led you to hire this company?

We had tried to do this internally and it stalled. We needed specialists to rebuild our existing mobile app, which had poor reviews and frequent crashes.

What services did the company provide for your project?

Mobile App Development, plus QA and some consulting on how to structure the project.

Why did you choose this company over other providers you considered?

A colleague recommended them, and our first calls confirmed they understood what we needed.

How clearly did the company understand your requirements and business goals?

They understood our goals quickly, partly because they had worked with Fashion & Apparel clients before.

How was your overall experience with their communication and project management?

Communication was good overall and improved further once we settled into a routine.

Did the company deliver the project on time and within your expected budget?

It was delivered on time, and the final invoice matched the original estimate.

What tangible results or business impact have you seen since the project was completed?

Customer feedback has been positive, and we have seen better engagement since going live.

What did you like most about working with this company?

That they were proactive — they suggested improvements instead of just doing what was asked.

Would you recommend this company to others, and would you work with them again?

Yes, I would recommend them and we plan to work with them again.

Exceeded our expectations on quality and communication

Julie Roy / Co-Founder & CTO | Aug 02, 2026

The project went well overall. They were upfront about what was realistic within our budget, which helped us prioritise the right features. Their project manager kept things organised and was quick to flag anything that might affect the timeline.

The result looks great and performs well, and our internal team found it easy to take over. There were some early misunderstandings on requirements that took a few rounds to sort out. If you need a team that communicates well and delivers, they are a good choice.

Project summary

We engaged Smartway labs to build a custom operations platform to replace the spreadsheets and email threads we were running the business on. The work covered requirements, design, development, testing and launch support. The engagement ran for about 4 months.

Overall Rating 4.0
Quality 4.5
Schedule 4.0
Project Cost 3.5
Willing To Refer 5.0

Project Type:: Software Development
Project Cost:: $150,000 to $499,999
Project Duration:: Feb 2026 - Jun 2026
Business Type:: Retail & E-commerce
Location:: Montreal, Canada

Questions & Answers

Please describe your company, your role, and the industry you operate in.

Copper Leaf Retail is a Retail & E-commerce business in Montreal, Canada. As Co-Founder & CTO, I was responsible for this project on our side and the main contact for Smartway labs.

What specific problem or business challenge led you to hire this company?

Our team was spending too much time on manual work. The goal was to build a custom operations platform to replace the spreadsheets and email threads we were running the business on so they could focus on customers.

What services did the company provide for your project?

Mainly Software Development. They also helped with the technical planning and a few integrations with our existing tools.

Why did you choose this company over other providers you considered?

Their pricing was fair and they were honest about timelines instead of just telling us what we wanted to hear.

How clearly did the company understand your requirements and business goals?

Better than we expected. They pointed out a few things we had not thought about.

How was your overall experience with their communication and project management?

Organised and transparent. Their project manager kept the project on track and flagged risks early.

Did the company deliver the project on time and within your expected budget?

Mostly. One milestone slipped by about a week, but the final delivery was on schedule and the budget held.

What tangible results or business impact have you seen since the project was completed?

Customer feedback has been positive, and we have seen better engagement since going live.

What did you like most about working with this company?

Their attention to detail and the quality of the final product.

Would you recommend this company to others, and would you work with them again?

Yes, I've already recommended them to a couple of people I know.

Capable AI & Machine Learning team — happy with the end result

Wei Jie Chua / IT Director | Jul 29, 2026

We got a good result in the end, but the road there had a few bumps. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later. They were upfront about what was realistic within our budget, which helped us prioritise the right features. They took the time to understand our business before suggesting anything, which we appreciated after previous agencies jumped straight into building.

The result looks great and performs well, and our internal team found it easy to take over. Documentation at handover was a bit thin and we had to ask for more detail. I would recommend Smartway labs to anyone looking for a dependable AI & Machine Learning partner.

Project summary

Our company worked with Smartway labs to automate document data extraction that our team was doing by hand. They worked alongside our in-house team, which mostly handled business requirements and testing. The engagement ran for about 4 months.

Overall Rating 3.5
Quality 4.0
Schedule 3.5
Project Cost 3.5
Willing To Refer 5.0

Project Type:: AI & Machine Learning
Project Cost:: $50,000 to $149,999
Project Duration:: Feb 2026 - Jun 2026
Business Type:: Gaming & Gambling
Location:: Singapore

Questions & Answers

Please describe your company, your role, and the industry you operate in.

Cobalt Play Pte Ltd is a Gaming & Gambling business in Singapore. As IT Director, I was responsible for this project on our side and the main contact for Smartway labs.

What specific problem or business challenge led you to hire this company?

We had tried to do this internally and it stalled. We needed specialists to automate document data extraction that our team was doing by hand.

What services did the company provide for your project?

End-to-end AI & Machine Learning — from requirements and design through to deployment and a support period afterwards.

Why did you choose this company over other providers you considered?

They had relevant experience in Gaming & Gambling and their proposal was the clearest of the ones we received.

How clearly did the company understand your requirements and business goals?

Very well. They asked a lot of questions upfront and turned our rough ideas into a clear plan.

How was your overall experience with their communication and project management?

Communication was good overall and improved further once we settled into a routine.

Did the company deliver the project on time and within your expected budget?

It was delivered on time, and the final invoice matched the original estimate.

What tangible results or business impact have you seen since the project was completed?

Our team saves several hours a week, and we have had very few issues since launch.

What did you like most about working with this company?

How easy they were to work with. They were responsive, honest and genuinely interested in our success.

Would you recommend this company to others, and would you work with them again?

Definitely. We have already started talking about the next phase.

Great Experience With Smartway labs on Our AR/VR Development Project

Conor O'Connor / Owner | Jul 29, 2026

Honestly, this was one of the smoothest projects we have run with an outside team. Even with the time zone difference, responses usually came the same day and we never felt left in the dark. They were upfront about what was realistic within our budget, which helped us prioritise the right features.

Feedback from our customers has been very positive so far. I would recommend Smartway labs to anyone looking for a dependable AR/VR Development partner.

Project summary

We engaged Smartway labs to build an AR product viewer so customers can preview items in their own space. The project was split into milestones, with a working build shared at the end of each one. The engagement ran for about 8 months.

Overall Rating 4.5
Quality 4.5
Schedule 5.0
Project Cost 4.0
Willing To Refer 5.0

Project Type:: AR/VR Development
Project Cost:: $10,000 to $49,999
Project Duration:: Sep 2025 - May 2026
Business Type:: Gaming & Gambling
Location:: Dublin, Ireland

Questions & Answers

Please describe your company, your role, and the industry you operate in.

Summit Interactive is a Gaming & Gambling business in Dublin, Ireland. As Owner, I was responsible for this project on our side and the main contact for Smartway labs.

What specific problem or business challenge led you to hire this company?

We needed to build an AR product viewer so customers can preview items in their own space, and we didn't have the in-house capacity to do it ourselves.

What services did the company provide for your project?

End-to-end AR/VR Development — from requirements and design through to deployment and a support period afterwards.

Why did you choose this company over other providers you considered?

They had relevant experience in Gaming & Gambling and their proposal was the clearest of the ones we received.

How clearly did the company understand your requirements and business goals?

They understood our goals quickly, partly because they had worked with Gaming & Gambling clients before.

How was your overall experience with their communication and project management?

Very responsive. We usually heard back the same day, even with the time difference.

Did the company deliver the project on time and within your expected budget?

Mostly. One milestone slipped by about a week, but the final delivery was on schedule and the budget held.

What tangible results or business impact have you seen since the project was completed?

We can now handle more volume without adding staff, which was the main goal.

What did you like most about working with this company?

That they were proactive — they suggested improvements instead of just doing what was asked.

Would you recommend this company to others, and would you work with them again?

Yes, I've already recommended them to a couple of people I know.

Delivered on time and stayed involved after launch

Ella Ngata / Managing Director | Apr 23, 2026

Honestly, this was one of the smoothest projects we have run with an outside team. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time. They shared working builds regularly, so we could test early and give feedback before things were locked in.

We are already seeing better numbers than before the project.

Overall, a team we trust and plan to keep working with.

Project summary

Smartway labs was brought in to provide ongoing monitoring and support for our cloud infrastructure. Their team handled planning, development and QA, with our product owner signing off each milestone. The project took roughly 7 months from kickoff to launch.

Overall Rating 4.5
Quality 4.5
Schedule 4.5
Project Cost 4.5
Willing To Refer 5.0

Project Type:: IT Managed Services
Project Cost:: $10,000 to $49,999
Project Duration:: Aug 2025 - Mar 2026
Business Type:: Energy & Utilities
Location:: Christchurch, New Zealand

Questions & Answers

Please describe your company, your role, and the industry you operate in.

Greenfield Solar is a Energy & Utilities business in Christchurch, New Zealand. As Managing Director, I was responsible for this project on our side and the main contact for Smartway labs.

What specific problem or business challenge led you to hire this company?

We had tried to do this internally and it stalled. We needed specialists to provide ongoing monitoring and support for our cloud infrastructure.

What services did the company provide for your project?

IT Managed Services, including planning, development, testing and launch support.

Why did you choose this company over other providers you considered?

We compared three or four agencies. Smartway labs asked the best questions and had good reviews from past clients.

How clearly did the company understand your requirements and business goals?

Better than we expected. They pointed out a few things we had not thought about.

How was your overall experience with their communication and project management?

Good. Weekly calls, regular updates and a shared board meant we always knew where things stood.

Did the company deliver the project on time and within your expected budget?

Yes. The only extra cost came from features we added ourselves, and they quoted those fairly.

What tangible results or business impact have you seen since the project was completed?

We can now handle more volume without adding staff, which was the main goal.

What did you like most about working with this company?

Their attention to detail and the quality of the final product.

Would you recommend this company to others, and would you work with them again?

Yes, I've already recommended them to a couple of people I know.

Skilled Blockchain Development Team That Understood Our Business

Kelly Carter / Senior Product Manager | Apr 08, 2026

The project went well overall. Their project manager kept things organised and was quick to flag anything that might affect the timeline. They shared working builds regularly, so we could test early and give feedback before things were locked in. When we changed our minds on a couple of features halfway through, they handled it without fuss and were clear about the impact on cost and timeline.

The Blockchain Development work has already made a noticeable difference — tasks that used to take hours now take minutes. A couple of milestones slipped by a week or so, mostly around testing.

If you need a team that communicates well and delivers, they are a good choice.

Project summary

We engaged Smartway labs to build a supply chain traceability prototype on a permissioned blockchain. The work covered requirements, design, development, testing and launch support. The project took roughly 7 months from kickoff to launch.

Overall Rating 4.0
Quality 4.5
Schedule 4.0
Project Cost 3.5
Willing To Refer 5.0

Project Type:: Blockchain Development
Project Cost:: $500,000+
Project Duration:: Jul 2025 - Feb 2026
Business Type:: Legal Services
Location:: Denver, USA

Questions & Answers

Please describe your company, your role, and the industry you operate in.

Riverbend Law Group LLC is a Legal Services business in Denver, USA. As Senior Product Manager, I was responsible for this project on our side and the main contact for Smartway labs.

What specific problem or business challenge led you to hire this company?

We needed to build a supply chain traceability prototype on a permissioned blockchain, and we didn't have the in-house capacity to do it ourselves.

What services did the company provide for your project?

Blockchain Development, plus QA and some consulting on how to structure the project.

Why did you choose this company over other providers you considered?

They had relevant experience in Legal Services and their proposal was the clearest of the ones we received.

How clearly did the company understand your requirements and business goals?

They understood our goals quickly, partly because they had worked with Legal Services clients before.

How was your overall experience with their communication and project management?

Very responsive. We usually heard back the same day, even with the time difference.

Did the company deliver the project on time and within your expected budget?

Yes, on time and within budget.

What tangible results or business impact have you seen since the project was completed?

Customer feedback has been positive, and we have seen better engagement since going live.

What did you like most about working with this company?

That they were proactive — they suggested improvements instead of just doing what was asked.

Would you recommend this company to others, and would you work with them again?

Yes, I've already recommended them to a couple of people I know.

Reliable AR/VR Development Partner That Delivered What They Promised

Hannah Evans / IT Manager | Feb 11, 2026

We were very happy with how this project went. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time. They were upfront about what was realistic within our budget, which helped us prioritise the right features.

Feedback from our customers has been very positive so far. I would recommend Smartway labs to anyone looking for a dependable AR/VR Development partner.

Project summary

Our company worked with Smartway labs to build an AR product viewer so customers can preview items in their own space. The project was split into milestones, with a working build shared at the end of each one. Overall it was a 6-month engagement.

Overall Rating 5.0
Quality 5.0
Schedule 4.5
Project Cost 5.0
Willing To Refer 5.0

Project Type:: AR/VR Development
Project Cost:: $150,000 to $499,999
Project Duration:: Jul 2025 - Jan 2026
Business Type:: Telecommunications
Location:: Manchester, UK

Questions & Answers

Please describe your company, your role, and the industry you operate in.

We're a mid-sized Telecommunications company based in Manchester, UK. I'm the IT Manager and I oversaw the project from start to finish.

What specific problem or business challenge led you to hire this company?

Our existing setup was holding us back. We wanted to build an AR product viewer so customers can preview items in their own space before our busy season.

What services did the company provide for your project?

AR/VR Development, plus QA and some consulting on how to structure the project.

Why did you choose this company over other providers you considered?

A colleague recommended them, and our first calls confirmed they understood what we needed.

How clearly did the company understand your requirements and business goals?

Well. There were a couple of points we had to clarify early on, but after that they were spot on.

How was your overall experience with their communication and project management?

Organised and transparent. Their project manager kept the project on track and flagged risks early.

Did the company deliver the project on time and within your expected budget?

Yes, on time and within budget.

What tangible results or business impact have you seen since the project was completed?

It is still early, but the numbers are trending in the right direction and the system has been stable.

What did you like most about working with this company?

Their attention to detail and the quality of the final product.

Would you recommend this company to others, and would you work with them again?

Definitely. We have already started talking about the next phase.

Solid delivery, though timelines needed some pushing

Eric Hughes / Co-Founder & CTO | Feb 09, 2026

Overall the project was a success, though it was not without some challenges. We dealt with the same core team throughout, so we did not have to keep re-explaining things. When we changed our minds on a couple of features halfway through, they handled it without fuss and were clear about the impact on cost and timeline. The developers were knowledgeable and made a few suggestions that ended up saving us time and money.

Feedback from our customers has been very positive so far. Estimates on a few features were optimistic and those took longer than planned. Happy to recommend them.

Project summary

Smartway labs was brought in to build dashboards that pull our sales, marketing and finance data into one place. They also took care of integrations with a couple of third-party tools we already used. The project took roughly 6 months from kickoff to launch.

Overall Rating 3.5
Quality 3.5
Schedule 3.5
Project Cost 3.5
Willing To Refer 5.0

Project Type:: Data & Analytics
Project Cost:: Less than $10,000
Project Duration:: Jul 2025 - Jan 2026
Business Type:: Pharmaceuticals & Biotechnology
Location:: Chicago, USA

Questions & Answers

Please describe your company, your role, and the industry you operate in.

Northgate Life Sciences is a Pharmaceuticals & Biotechnology business in Chicago, USA. As Co-Founder & CTO, I was responsible for this project on our side and the main contact for Smartway labs.

What specific problem or business challenge led you to hire this company?

Our team was spending too much time on manual work. The goal was to build dashboards that pull our sales, marketing and finance data into one place so they could focus on customers.

What services did the company provide for your project?

Data & Analytics, plus QA and some consulting on how to structure the project.