Shift Lab

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Details

Founded:
2012
Hourly Rates:
Undisclosed
Employees:
10 - 49
Ratings:
4.2 10 Reviews

Industries Served

Food & Beverage Information Technology Human Resources Travel & Hospitality Advertising & Marketing Telecommunications Nonprofit & NGO Construction Mining & Metals Legal Services

Where We Specialize

10% Web Development
Web Development 10%
Game Development 10%
Implementation Services 10%
Virtual Reality 10%
Bot Development 9%
UI/UX 9%
Blockchain Development 8%
IT Services 8%
Mobile App Development 7%
Cloud Computing Services 6%
Testing Services 5%
Salesforce Development 3%
Web Design 3%
AI Development 2%

Industry Expertise

Insurance51% Real Estate49%

Typical Project Size

41% Enterprise
32% Midmarket Business
27% Small Business

About

Shift Lab works with clients to plan, build, and ship digital products. Their core services include UI/UX Design. Shift Lab employs 10 - 49 people. Their home base is New York, NY. These details offer a useful starting point when evaluating Shift Lab.

Shift Lab Reviews

4.2 10 Reviews
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They listened, asked the right questions, and delivered

Vikram Bose / Managing Director | Sep 24, 2026

Honestly, this was one of the smoothest projects we have run with an outside team. They took the time to understand our business before suggesting anything, which we appreciated after previous agencies jumped straight into building. We dealt with the same core team throughout, so we did not have to keep re-explaining things.

The result looks great and performs well, and our internal team found it easy to take over. We are already discussing the next phase with them.

Project summary

We engaged Shift Lab to run performance and load testing ahead of a big launch. They also took care of integrations with a couple of third-party tools we already used. We worked together for around 7 months.

  • Overall Rating 5.0
  • Quality 5.0
  • Schedule 4.5
  • Project Cost 5.0
  • Willing To Refer 5.0
Project Type:
Quality Assurance & Testing
Project Cost:
Less than $10,000
Project Duration:
Jan 2026 - Aug 2026
Business Type:
Food & Beverage
Location:
Gurugram, India

Questions & Answers

Please describe your company, your role, and the industry you operate in.
Bluepeak Foods Pvt Ltd is a Food & Beverage business in Gurugram, India. As Managing Director, I was responsible for this project on our side and the main contact for Shift Lab.
What specific problem or business challenge led you to hire this company?
Our existing setup was holding us back. We wanted to run performance and load testing ahead of a big launch before our busy season.
What services did the company provide for your project?
End-to-end Quality Assurance & Testing — from requirements and design through to deployment and a support period afterwards.
Why did you choose this company over other providers you considered?
They had relevant experience in Food & Beverage and their proposal was the clearest of the ones we received.
How clearly did the company understand your requirements and business goals?
They understood our goals quickly, partly because they had worked with Food & Beverage clients before.
How was your overall experience with their communication and project management?
Good. Weekly calls, regular updates and a shared board meant we always knew where things stood.
Did the company deliver the project on time and within your expected budget?
Yes. The only extra cost came from features we added ourselves, and they quoted those fairly.
What tangible results or business impact have you seen since the project was completed?
Our team saves several hours a week, and we have had very few issues since launch.
What did you like most about working with this company?
The consistency. Same team, same standard, from the first week to the last.
Would you recommend this company to others, and would you work with them again?
Yes. They are a reliable Quality Assurance & Testing partner.

Solid delivery, though timelines needed some pushing

Liam Campbell / Co-Founder & CTO | Sep 07, 2026

We got a good result in the end, but the road there had a few bumps. We dealt with the same core team throughout, so we did not have to keep re-explaining things. The developers were knowledgeable and made a few suggestions that ended up saving us time and money.

It has made a real difference to how our team works day to day. Estimates on a few features were optimistic and those took longer than planned. Happy to recommend them.

Project summary

We hired Shift Lab to develop a casual mobile game from concept to launch. They also took care of integrations with a couple of third-party tools we already used. We worked together for around 8 months.

  • Overall Rating 3.5
  • Quality 3.5
  • Schedule 3.5
  • Project Cost 4.0
  • Willing To Refer 5.0
Project Type:
Game Development
Project Cost:
$50,000 to $149,999
Project Duration:
Nov 2025 - Jul 2026
Business Type:
Information Technology
Location:
Vancouver, Canada

Questions & Answers

Please describe your company, your role, and the industry you operate in.
We're a mid-sized Information Technology company based in Vancouver, Canada. I'm the Co-Founder & CTO and I oversaw the project from start to finish.
What specific problem or business challenge led you to hire this company?
We had tried to do this internally and it stalled. We needed specialists to develop a casual mobile game from concept to launch.
What services did the company provide for your project?
End-to-end Game Development — from requirements and design through to deployment and a support period afterwards.
Why did you choose this company over other providers you considered?
We compared three or four agencies. Shift Lab asked the best questions and had good reviews from past clients.
How clearly did the company understand your requirements and business goals?
Very well. They asked a lot of questions upfront and turned our rough ideas into a clear plan.
How was your overall experience with their communication and project management?
Communication was good overall and improved further once we settled into a routine.
Did the company deliver the project on time and within your expected budget?
Yes. The only extra cost came from features we added ourselves, and they quoted those fairly.
What tangible results or business impact have you seen since the project was completed?
Customer feedback has been positive, and we have seen better engagement since going live.
What did you like most about working with this company?
That they were proactive — they suggested improvements instead of just doing what was asked.
Would you recommend this company to others, and would you work with them again?
Yes. They are a reliable Game Development partner.

Delivered on time and stayed involved after launch

Lucy Ahmed / Founder & CEO | Aug 30, 2026

I would rate this engagement highly on almost every front. Their project manager kept things organised and was quick to flag anything that might affect the timeline. They took the time to understand our business before suggesting anything, which we appreciated after previous agencies jumped straight into building. We dealt with the same core team throughout, so we did not have to keep re-explaining things.

The Game Development work has already made a noticeable difference — tasks that used to take hours now take minutes. I would recommend Shift Lab to anyone looking for a dependable Game Development partner.

Project summary

We hired Shift Lab to build the multiplayer features for our existing game. The project was split into milestones, with a working build shared at the end of each one. Overall it was a 6-month engagement.

  • Overall Rating 5.0
  • Quality 4.5
  • Schedule 5.0
  • Project Cost 4.5
  • Willing To Refer 5.0
Project Type:
Game Development
Project Cost:
Less than $10,000
Project Duration:
Jan 2026 - Jul 2026
Business Type:
Human Resources
Location:
Reading, UK

Questions & Answers

Please describe your company, your role, and the industry you operate in.
We're a mid-sized Human Resources company based in Reading, UK. I'm the Founder & CEO and I oversaw the project from start to finish.
What specific problem or business challenge led you to hire this company?
We had tried to do this internally and it stalled. We needed specialists to build the multiplayer features for our existing game.
What services did the company provide for your project?
Game Development, plus QA and some consulting on how to structure the project.
Why did you choose this company over other providers you considered?
Their pricing was fair and they were honest about timelines instead of just telling us what we wanted to hear.
How clearly did the company understand your requirements and business goals?
They understood our goals quickly, partly because they had worked with Human Resources clients before.
How was your overall experience with their communication and project management?
Very responsive. We usually heard back the same day, even with the time difference.
Did the company deliver the project on time and within your expected budget?
Yes, on time and within budget.
What tangible results or business impact have you seen since the project was completed?
Our team saves several hours a week, and we have had very few issues since launch.
What did you like most about working with this company?
Their attention to detail and the quality of the final product.
Would you recommend this company to others, and would you work with them again?
Yes, I would recommend them and we plan to work with them again.

Great team to work with — professional, responsive and reliable

Nikhil Bose / Managing Director | Aug 27, 2026

The project went well overall. We dealt with the same core team throughout, so we did not have to keep re-explaining things. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time. They shared working builds regularly, so we could test early and give feedback before things were locked in.

Feedback from our customers has been very positive so far. We had to follow up a few times on smaller bug fixes after launch.

Overall, a team we trust and plan to keep working with.

Project summary

We partnered with Shift Lab to migrate our on-premise servers to AWS. They also took care of integrations with a couple of third-party tools we already used. The project took roughly 9 months from kickoff to launch.

  • Overall Rating 4.0
  • Quality 4.0
  • Schedule 4.0
  • Project Cost 4.0
  • Willing To Refer 5.0
Project Type:
Cloud Services
Project Cost:
$50,000 to $149,999
Project Duration:
Nov 2025 - Aug 2026
Business Type:
Travel & Hospitality
Location:
Bengaluru, India

Questions & Answers

Please describe your company, your role, and the industry you operate in.
I work as Managing Director at Bluepeak Hotels. We operate in Travel & Hospitality and most of our customers are in and around Bengaluru, India.
What specific problem or business challenge led you to hire this company?
Our existing setup was holding us back. We wanted to migrate our on-premise servers to AWS before our busy season.
What services did the company provide for your project?
End-to-end Cloud Services — from requirements and design through to deployment and a support period afterwards.
Why did you choose this company over other providers you considered?
They had relevant experience in Travel & Hospitality and their proposal was the clearest of the ones we received.
How clearly did the company understand your requirements and business goals?
Better than we expected. They pointed out a few things we had not thought about.
How was your overall experience with their communication and project management?
Organised and transparent. Their project manager kept the project on track and flagged risks early.
Did the company deliver the project on time and within your expected budget?
It was delivered on time, and the final invoice matched the original estimate.
What tangible results or business impact have you seen since the project was completed?
Customer feedback has been positive, and we have seen better engagement since going live.
What did you like most about working with this company?
Their attention to detail and the quality of the final product.
Would you recommend this company to others, and would you work with them again?
Yes, I've already recommended them to a couple of people I know.

Good results, communication improved as the project went on

Saud Al Otaibi / Founder & CEO | Jul 29, 2026

Overall the project was a success, though it was not without some challenges. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time. The developers were knowledgeable and made a few suggestions that ended up saving us time and money. They took the time to understand our business before suggesting anything, which we appreciated after previous agencies jumped straight into building.

The result looks great and performs well, and our internal team found it easy to take over. A couple of milestones slipped by a week or so, mostly around testing. I would recommend Shift Lab to anyone looking for a dependable Quality Assurance & Testing partner.

Project summary

We hired Shift Lab to set up automated testing for our web application. Their team handled planning, development and QA, with our product owner signing off each milestone. The project took roughly 9 months from kickoff to launch.

  • Overall Rating 3.5
  • Quality 3.5
  • Schedule 3.5
  • Project Cost 3.5
  • Willing To Refer 5.0
Project Type:
Quality Assurance & Testing
Project Cost:
$150,000 to $499,999
Project Duration:
Sep 2025 - Jun 2026
Business Type:
Advertising & Marketing
Location:
Riyadh, Saudi Arabia

Questions & Answers

Please describe your company, your role, and the industry you operate in.
Pinecrest Marketing Co is a Advertising & Marketing business in Riyadh, Saudi Arabia. As Founder & CEO, I was responsible for this project on our side and the main contact for Shift Lab.
What specific problem or business challenge led you to hire this company?
We needed to set up automated testing for our web application, and we didn't have the in-house capacity to do it ourselves.
What services did the company provide for your project?
End-to-end Quality Assurance & Testing — from requirements and design through to deployment and a support period afterwards.
Why did you choose this company over other providers you considered?
They had relevant experience in Advertising & Marketing and their proposal was the clearest of the ones we received.
How clearly did the company understand your requirements and business goals?
They understood our goals quickly, partly because they had worked with Advertising & Marketing clients before.
How was your overall experience with their communication and project management?
Very responsive. We usually heard back the same day, even with the time difference.
Did the company deliver the project on time and within your expected budget?
It was delivered on time, and the final invoice matched the original estimate.
What tangible results or business impact have you seen since the project was completed?
Customer feedback has been positive, and we have seen better engagement since going live.
What did you like most about working with this company?
Their attention to detail and the quality of the final product.
Would you recommend this company to others, and would you work with them again?
Definitely. We have already started talking about the next phase.

Shift Lab Delivered a Quality UI/UX Design Solution on Time

Khalid Al Nuaimi / Program Manager | Jun 29, 2026

The project went well overall. They took the time to understand our business before suggesting anything, which we appreciated after previous agencies jumped straight into building. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time. Even with the time zone difference, responses usually came the same day and we never felt left in the dark.

Feedback from our customers has been very positive so far. Documentation at handover was a bit thin and we had to ask for more detail. Overall, a team we trust and plan to keep working with.

Project summary

Our company worked with Shift Lab to run user research and create new designs for our mobile app. The project was split into milestones, with a working build shared at the end of each one. The engagement ran for about 3 months.

  • Overall Rating 4.0
  • Quality 4.0
  • Schedule 4.0
  • Project Cost 4.0
  • Willing To Refer 5.0
Project Type:
UI/UX Design
Project Cost:
$50,000 to $149,999
Project Duration:
Mar 2026 - Jun 2026
Business Type:
Telecommunications
Location:
Dubai, UAE

Questions & Answers

Please describe your company, your role, and the industry you operate in.
We're a mid-sized Telecommunications company based in Dubai, UAE. I'm the Program Manager and I oversaw the project from start to finish.
What specific problem or business challenge led you to hire this company?
We needed to run user research and create new designs for our mobile app, and we didn't have the in-house capacity to do it ourselves.
What services did the company provide for your project?
UI/UX Design, including planning, development, testing and launch support.
Why did you choose this company over other providers you considered?
Their pricing was fair and they were honest about timelines instead of just telling us what we wanted to hear.
How clearly did the company understand your requirements and business goals?
They understood our goals quickly, partly because they had worked with Telecommunications clients before.
How was your overall experience with their communication and project management?
Good. Weekly calls, regular updates and a shared board meant we always knew where things stood.
Did the company deliver the project on time and within your expected budget?
Yes, on time and within budget.
What tangible results or business impact have you seen since the project was completed?
We can now handle more volume without adding staff, which was the main goal.
What did you like most about working with this company?
How easy they were to work with. They were responsive, honest and genuinely interested in our success.
Would you recommend this company to others, and would you work with them again?
Yes, I would recommend them and we plan to work with them again.

Dependable IT Consulting Partner for a Growing Nonprofit & NGO Business

Georgia Harris / VP of Engineering | Apr 13, 2026

We were very happy with how this project went. We dealt with the same core team throughout, so we did not have to keep re-explaining things. They were upfront about what was realistic within our budget, which helped us prioritise the right features. When we changed our minds on a couple of features halfway through, they handled it without fuss and were clear about the impact on cost and timeline.

The IT Consulting work has already made a noticeable difference — tasks that used to take hours now take minutes. We would definitely work with them again.

Project summary

We hired Shift Lab to help us choose and plan the rollout of a new core system. The project was split into milestones, with a working build shared at the end of each one. Overall it was a 5-month engagement.

  • Overall Rating 4.5
  • Quality 4.0
  • Schedule 5.0
  • Project Cost 4.0
  • Willing To Refer 5.0
Project Type:
IT Consulting
Project Cost:
$50,000 to $149,999
Project Duration:
Oct 2025 - Mar 2026
Business Type:
Nonprofit & NGO
Location:
Perth, Australia

Questions & Answers

Please describe your company, your role, and the industry you operate in.
I work as VP of Engineering at Beacon Trust. We operate in Nonprofit & NGO and most of our customers are in and around Perth, Australia.
What specific problem or business challenge led you to hire this company?
Our team was spending too much time on manual work. The goal was to help us choose and plan the rollout of a new core system so they could focus on customers.
What services did the company provide for your project?
IT Consulting, including planning, development, testing and launch support.
Why did you choose this company over other providers you considered?
A colleague recommended them, and our first calls confirmed they understood what we needed.
How clearly did the company understand your requirements and business goals?
Very well. They asked a lot of questions upfront and turned our rough ideas into a clear plan.
How was your overall experience with their communication and project management?
Communication was good overall and improved further once we settled into a routine.
Did the company deliver the project on time and within your expected budget?
Yes, on time and within budget.
What tangible results or business impact have you seen since the project was completed?
We can now handle more volume without adding staff, which was the main goal.
What did you like most about working with this company?
The consistency. Same team, same standard, from the first week to the last.
Would you recommend this company to others, and would you work with them again?
Yes. They are a reliable IT Consulting partner.

Great Experience With Shift Lab on Our IT Consulting Project

Carlos Ramirez / Co-Founder & CTO | Mar 29, 2026

We were very happy with how this project went. They shared working builds regularly, so we could test early and give feedback before things were locked in. They were upfront about what was realistic within our budget, which helped us prioritise the right features.

It has made a real difference to how our team works day to day. Overall, a team we trust and plan to keep working with.

Project summary

We partnered with Shift Lab to assess our architecture before a major product rebuild. Their team handled planning, development and QA, with our product owner signing off each milestone. The engagement ran for about 6 months.

  • Overall Rating 4.5
  • Quality 4.5
  • Schedule 4.5
  • Project Cost 4.5
  • Willing To Refer 5.0
Project Type:
IT Consulting
Project Cost:
$10,000 to $49,999
Project Duration:
Sep 2025 - Mar 2026
Business Type:
Construction
Location:
Atlanta, USA

Questions & Answers

Please describe your company, your role, and the industry you operate in.
I work as Co-Founder & CTO at Maple Builders Inc. We operate in Construction and most of our customers are in and around Atlanta, USA.
What specific problem or business challenge led you to hire this company?
We had tried to do this internally and it stalled. We needed specialists to assess our architecture before a major product rebuild.
What services did the company provide for your project?
Mainly IT Consulting. They also helped with the technical planning and a few integrations with our existing tools.
Why did you choose this company over other providers you considered?
They had relevant experience in Construction and their proposal was the clearest of the ones we received.
How clearly did the company understand your requirements and business goals?
Well. There were a couple of points we had to clarify early on, but after that they were spot on.
How was your overall experience with their communication and project management?
Good. Weekly calls, regular updates and a shared board meant we always knew where things stood.
Did the company deliver the project on time and within your expected budget?
Yes. The only extra cost came from features we added ourselves, and they quoted those fairly.
What tangible results or business impact have you seen since the project was completed?
We can now handle more volume without adding staff, which was the main goal.
What did you like most about working with this company?
That they were proactive — they suggested improvements instead of just doing what was asked.
Would you recommend this company to others, and would you work with them again?
Yes. They are a reliable IT Consulting partner.

Capable Quality Assurance & Testing team — happy with the end result

Rob Hughes / Director | Feb 09, 2026

We got a good result in the end, but the road there had a few bumps. They shared working builds regularly, so we could test early and give feedback before things were locked in. Even with the time zone difference, responses usually came the same day and we never felt left in the dark. The developers were knowledgeable and made a few suggestions that ended up saving us time and money.

It has made a real difference to how our team works day to day. There were some early misunderstandings on requirements that took a few rounds to sort out. We are already discussing the next phase with them.

Project summary

We partnered with Shift Lab to take over manual and regression testing before each release. They worked alongside our in-house team, which mostly handled business requirements and testing. The engagement ran for about 8 months.

  • Overall Rating 3.5
  • Quality 4.0
  • Schedule 3.5
  • Project Cost 3.5
  • Willing To Refer 5.0
Project Type:
Quality Assurance & Testing
Project Cost:
Less than $10,000
Project Duration:
May 2025 - Jan 2026
Business Type:
Mining & Metals
Location:
Birmingham, UK

Questions & Answers

Please describe your company, your role, and the industry you operate in.
I work as Director at Swift Metals Ltd. We operate in Mining & Metals and most of our customers are in and around Birmingham, UK.
What specific problem or business challenge led you to hire this company?
Our team was spending too much time on manual work. The goal was to take over manual and regression testing before each release so they could focus on customers.
What services did the company provide for your project?
Quality Assurance & Testing, including planning, development, testing and launch support.
Why did you choose this company over other providers you considered?
A colleague recommended them, and our first calls confirmed they understood what we needed.
How clearly did the company understand your requirements and business goals?
Well. There were a couple of points we had to clarify early on, but after that they were spot on.
How was your overall experience with their communication and project management?
Communication was good overall and improved further once we settled into a routine.
Did the company deliver the project on time and within your expected budget?
It was delivered on time, and the final invoice matched the original estimate.
What tangible results or business impact have you seen since the project was completed?
It is still early, but the numbers are trending in the right direction and the system has been stable.
What did you like most about working with this company?
Their attention to detail and the quality of the final product.
Would you recommend this company to others, and would you work with them again?
Definitely. We have already started talking about the next phase.

Great Experience With Shift Lab on Our IT Managed Services Project

Ananya Verma / Director | Jan 26, 2026

We were very happy with how this project went. We dealt with the same core team throughout, so we did not have to keep re-explaining things. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later.

The result looks great and performs well, and our internal team found it easy to take over. Happy to recommend them.

Project summary

We partnered with Shift Lab to provide ongoing monitoring and support for our cloud infrastructure. Their team handled planning, development and QA, with our product owner signing off each milestone. Overall it was a 7-month engagement.

  • Overall Rating 4.5
  • Quality 4.5
  • Schedule 5.0
  • Project Cost 4.5
  • Willing To Refer 5.0
Project Type:
IT Managed Services
Project Cost:
$10,000 to $49,999
Project Duration:
Apr 2025 - Nov 2025
Business Type:
Legal Services
Location:
Noida, India

Questions & Answers

Please describe your company, your role, and the industry you operate in.
We're a mid-sized Legal Services company based in Noida, India. I'm the Director and I oversaw the project from start to finish.
What specific problem or business challenge led you to hire this company?
Our existing setup was holding us back. We wanted to provide ongoing monitoring and support for our cloud infrastructure before our busy season.
What services did the company provide for your project?
End-to-end IT Managed Services — from requirements and design through to deployment and a support period afterwards.
Why did you choose this company over other providers you considered?
They had relevant experience in Legal Services and their proposal was the clearest of the ones we received.
How clearly did the company understand your requirements and business goals?
Well. There were a couple of points we had to clarify early on, but after that they were spot on.
How was your overall experience with their communication and project management?
Communication was good overall and improved further once we settled into a routine.
Did the company deliver the project on time and within your expected budget?
Yes, on time and within budget.
What tangible results or business impact have you seen since the project was completed?
We can now handle more volume without adding staff, which was the main goal.
What did you like most about working with this company?
How easy they were to work with. They were responsive, honest and genuinely interested in our success.
Would you recommend this company to others, and would you work with them again?
Yes, I would recommend them and we plan to work with them again.
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