Good results, communication improved as the project went on
We got a good result in the end, but the road there had a few bumps. When we changed our minds on a couple of features halfway through, they handled it without fuss and were clear about the impact on cost and timeline. Even with the time zone difference, responses usually came the same day and we never felt left in the dark. They were upfront about what was realistic within our budget, which helped us prioritise the right features.
We are already seeing better numbers than before the project. We had to follow up a few times on smaller bug fixes after launch.
We are already discussing the next phase with them.
Project summary
We engaged Shandong Qiaotong Tianxia Network Science & Technology Co., Ltd. to add an AI chatbot to our support site that answers questions from our help docs. The project was split into milestones, with a working build shared at the end of each one. The project took roughly 6 months from kickoff to launch.
- Project Type:
- AI & Machine Learning
- Project Cost:
- Less than $10,000
- Project Duration:
- Jan 2026 - Jul 2026
- Business Type:
- Construction
- Location:
- Cardiff, UK