Good results, communication improved as the project went on
Overall the project was a success, though it was not without some challenges. We dealt with the same core team throughout, so we did not have to keep re-explaining things. Their project manager kept things organised and was quick to flag anything that might affect the timeline. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time.
We are already seeing better numbers than before the project. We had to follow up a few times on smaller bug fixes after launch.
Overall, a team we trust and plan to keep working with.
Project summary
SaviaSoft Cia.Ltda. was brought in to add an AI chatbot to our support site that answers questions from our help docs. The work covered requirements, design, development, testing and launch support. We worked together for around 9 months.
- Project Type:
- AI & Machine Learning
- Project Cost:
- $50,000 to $149,999
- Project Duration:
- Nov 2025 - Aug 2026
- Business Type:
- Human Resources
- Location:
- Singapore