Please describe your company, your role, and the industry you operate in.
Keystone Pharma GmbH is a Pharmaceuticals & Biotechnology business in Frankfurt, Germany. As General Manager, I was responsible for this project on our side and the main contact for Raven.
What specific problem or business challenge led you to hire this company?
We had tried to do this internally and it stalled. We needed specialists to manage our servers, backups and helpdesk.
What services did the company provide for your project?
IT Managed Services, including planning, development, testing and launch support.
Why did you choose this company over other providers you considered?
They had relevant experience in Pharmaceuticals & Biotechnology and their proposal was the clearest of the ones we received.
How clearly did the company understand your requirements and business goals?
They understood our goals quickly, partly because they had worked with Pharmaceuticals & Biotechnology clients before.
How was your overall experience with their communication and project management?
Very responsive. We usually heard back the same day, even with the time difference.
Did the company deliver the project on time and within your expected budget?
It was delivered on time, and the final invoice matched the original estimate.
What tangible results or business impact have you seen since the project was completed?
It is still early, but the numbers are trending in the right direction and the system has been stable.
What did you like most about working with this company?
The consistency. Same team, same standard, from the first week to the last.
Would you recommend this company to others, and would you work with them again?
Yes. They are a reliable IT Managed Services partner.