Please describe your company, your role, and the industry you operate in.
Lakeshore Payments is a Financial Services business in Phoenix, USA. As Director of IT, I was responsible for this project on our side and the main contact for Publex.
What specific problem or business challenge led you to hire this company?
Our team was spending too much time on manual work. The goal was to set up a data warehouse and reporting layer for our leadership team so they could focus on customers.
What services did the company provide for your project?
Data & Analytics, including planning, development, testing and launch support.
Why did you choose this company over other providers you considered?
They had relevant experience in Financial Services and their proposal was the clearest of the ones we received.
How clearly did the company understand your requirements and business goals?
They understood our goals quickly, partly because they had worked with Financial Services clients before.
How was your overall experience with their communication and project management?
Good. Weekly calls, regular updates and a shared board meant we always knew where things stood.
Did the company deliver the project on time and within your expected budget?
It was delivered on time, and the final invoice matched the original estimate.
What tangible results or business impact have you seen since the project was completed?
We can now handle more volume without adding staff, which was the main goal.
What did you like most about working with this company?
The consistency. Same team, same standard, from the first week to the last.
Would you recommend this company to others, and would you work with them again?
Yes, I would recommend them and we plan to work with them again.