Good work overall, with a few bumps along the way
The final product works well for us, although the process could have been smoother. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later. They took the time to understand our business before suggesting anything, which we appreciated after previous agencies jumped straight into building. We dealt with the same core team throughout, so we did not have to keep re-explaining things.
The IT Managed Services work has already made a noticeable difference — tasks that used to take hours now take minutes. Documentation at handover was a bit thin and we had to ask for more detail. I would recommend PTDOTCOM MEDIA DIGITAL to anyone looking for a dependable IT Managed Services partner.
Project summary
Our company worked with PTDOTCOM MEDIA DIGITAL to take over day-to-day IT support for our offices. They worked alongside our in-house team, which mostly handled business requirements and testing. Overall it was a 3-month engagement.
- Project Type:
- IT Managed Services
- Project Cost:
- $150,000 to $499,999
- Project Duration:
- May 2026 - Jul 2026
- Business Type:
- Insurance
- Location:
- Toronto, Canada