Easy to work with and very transparent on timelines and cost
We were happy with the final result. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time. Even with the time zone difference, responses usually came the same day and we never felt left in the dark. They took the time to understand our business before suggesting anything, which we appreciated after previous agencies jumped straight into building.
It has made a real difference to how our team works day to day. A couple of milestones slipped by a week or so, mostly around testing. Overall, a team we trust and plan to keep working with.
Project summary
Primotech was brought in to add an AI chatbot to our support site that answers questions from our help docs. The project was split into milestones, with a working build shared at the end of each one. Overall it was a 5-month engagement.
- Project Type:
- AI & Machine Learning
- Project Cost:
- $10,000 to $49,999
- Project Duration:
- Feb 2026 - Jul 2026
- Business Type:
- Financial Services
- Location:
- Sydney, Australia