Good work overall, with a few bumps along the way
We got a good result in the end, but the road there had a few bumps. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later. Even with the time zone difference, responses usually came the same day and we never felt left in the dark.
Since launch, everything has been stable and our team has adapted to it quickly. There were some early misunderstandings on requirements that took a few rounds to sort out. Overall, a team we trust and plan to keep working with.
Project summary
We hired Pivods to add an AI chatbot to our support site that answers questions from our help docs. Their team handled planning, development and QA, with our product owner signing off each milestone. Overall it was a 9-month engagement.
- Project Type:
- AI & Machine Learning
- Project Cost:
- $500,000+
- Project Duration:
- Jan 2026 - Oct 2026
- Business Type:
- Information Technology
- Location:
- Dublin, Ireland