Good work overall, with a few bumps along the way
We got a good result in the end, but the road there had a few bumps. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later. They shared working builds regularly, so we could test early and give feedback before things were locked in.
It has made a real difference to how our team works day to day. A couple of milestones slipped by a week or so, mostly around testing. Overall, a team we trust and plan to keep working with.
Project summary
Optatech Innovations Private Limited was brought in to add an AI chatbot to our support site that answers questions from our help docs. The project was split into milestones, with a working build shared at the end of each one. Overall it was a 8-month engagement.
- Project Type:
- AI & Machine Learning
- Project Cost:
- $10,000 to $49,999
- Project Duration:
- Dec 2025 - Aug 2026
- Business Type:
- Telecommunications
- Location:
- Gold Coast, Australia