Please describe your company, your role, and the industry you operate in.
Vertex People Solutions is a Human Resources business in Melbourne, Australia. As Co-Founder & CTO, I was responsible for this project on our side and the main contact for NEXT-SYSTEM Co.,Ltd..
What specific problem or business challenge led you to hire this company?
Our team was spending too much time on manual work. The goal was to run performance and load testing ahead of a big launch so they could focus on customers.
What services did the company provide for your project?
End-to-end Quality Assurance & Testing — from requirements and design through to deployment and a support period afterwards.
Why did you choose this company over other providers you considered?
A colleague recommended them, and our first calls confirmed they understood what we needed.
How clearly did the company understand your requirements and business goals?
Well. There were a couple of points we had to clarify early on, but after that they were spot on.
How was your overall experience with their communication and project management?
Very responsive. We usually heard back the same day, even with the time difference.
Did the company deliver the project on time and within your expected budget?
Mostly. One milestone slipped by about a week, but the final delivery was on schedule and the budget held.
What tangible results or business impact have you seen since the project was completed?
It is still early, but the numbers are trending in the right direction and the system has been stable.
What did you like most about working with this company?
The consistency. Same team, same standard, from the first week to the last.
Would you recommend this company to others, and would you work with them again?
Yes. They are a reliable Quality Assurance & Testing partner.