Solid delivery, though timelines needed some pushing
We got a good result in the end, but the road there had a few bumps. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time. We dealt with the same core team throughout, so we did not have to keep re-explaining things.
It has made a real difference to how our team works day to day. A couple of milestones slipped by a week or so, mostly around testing. We are already discussing the next phase with them.
Project summary
We partnered with Nebtrix to add an AI chatbot to our support site that answers questions from our help docs. They also took care of integrations with a couple of third-party tools we already used. The project took roughly 4 months from kickoff to launch.
- Project Type:
- AI & Machine Learning
- Project Cost:
- $50,000 to $149,999
- Project Duration:
- May 2026 - Sep 2026
- Business Type:
- Travel & Hospitality
- Location:
- Birmingham, UK