NapTech Labs

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Details

Founded:
2006
Hourly Rates:
Undisclosed
Employees:
50 - 249
Ratings:
4.4 9 Reviews

Industries Served

Aerospace & Defense Human Resources Energy & Utilities Government & Public Sector Media & Entertainment Legal Services Agriculture Real Estate

Where We Specialize

35% Web Development
Web Development 35%
Virtual Reality 22%
Bot Development 18%
AI Development 14%
Software Development 6%
Mobile App Development 5%

Industry Expertise

Sports72% Fitness28%

Typical Project Size

63% Small Business
19% Midmarket Business
18% Enterprise

About

NapTech Labs is a technology company. NapTech Labs focuses on Web Development and Custom Software Development. With 50 - 249 people on staff, NapTech Labs can take on projects of varying size. Their home base is Southampton, England. This profile is a starting point — reach out to NapTech Labs directly to discuss project specifics.

NapTech Labs Reviews

4.4 9 Reviews
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Capable AI & Machine Learning team — happy with the end result

Lerato Botha / CTO | Oct 15, 2026

Overall the project was a success, though it was not without some challenges. They took the time to understand our business before suggesting anything, which we appreciated after previous agencies jumped straight into building. We dealt with the same core team throughout, so we did not have to keep re-explaining things.

We are already seeing better numbers than before the project. There were some early misunderstandings on requirements that took a few rounds to sort out. We would definitely work with them again.

Project summary

We hired NapTech Labs to automate document data extraction that our team was doing by hand. Scope included discovery workshops, development in two-week sprints and a short support period after launch. The engagement ran for about 3 months.

  • Overall Rating 3.5
  • Quality 3.5
  • Schedule 3.5
  • Project Cost 3.5
  • Willing To Refer 5.0
Project Type:
AI & Machine Learning
Project Cost:
$50,000 to $149,999
Project Duration:
Jun 2026 - Sep 2026
Business Type:
Aerospace & Defense
Location:
Durban, South Africa

Questions & Answers

Please describe your company, your role, and the industry you operate in.
We're a mid-sized Aerospace & Defense company based in Durban, South Africa. I'm the CTO and I oversaw the project from start to finish.
What specific problem or business challenge led you to hire this company?
Our team was spending too much time on manual work. The goal was to automate document data extraction that our team was doing by hand so they could focus on customers.
What services did the company provide for your project?
AI & Machine Learning, including planning, development, testing and launch support.
Why did you choose this company over other providers you considered?
A colleague recommended them, and our first calls confirmed they understood what we needed.
How clearly did the company understand your requirements and business goals?
Very well. They asked a lot of questions upfront and turned our rough ideas into a clear plan.
How was your overall experience with their communication and project management?
Communication was good overall and improved further once we settled into a routine.
Did the company deliver the project on time and within your expected budget?
It was delivered on time, and the final invoice matched the original estimate.
What tangible results or business impact have you seen since the project was completed?
Customer feedback has been positive, and we have seen better engagement since going live.
What did you like most about working with this company?
The consistency. Same team, same standard, from the first week to the last.
Would you recommend this company to others, and would you work with them again?
Definitely. We have already started talking about the next phase.

Good results, communication improved as the project went on

Darragh Kelly / VP of Engineering | Sep 25, 2026

Overall the project was a success, though it was not without some challenges. Even with the time zone difference, responses usually came the same day and we never felt left in the dark. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later.

We launched on schedule and have not had any major issues since. Estimates on a few features were optimistic and those took longer than planned.

I would recommend NapTech Labs to anyone looking for a dependable Web Development partner.

Project summary

We engaged NapTech Labs to build a customer portal where clients can log in, track orders and download invoices. Their team handled planning, development and QA, with our product owner signing off each milestone. Overall it was a 6-month engagement.

  • Overall Rating 3.5
  • Quality 3.5
  • Schedule 4.0
  • Project Cost 4.0
  • Willing To Refer 5.0
Project Type:
Web Development
Project Cost:
$150,000 to $499,999
Project Duration:
Jan 2026 - Jul 2026
Business Type:
Human Resources
Location:
Dublin, Ireland

Questions & Answers

Please describe your company, your role, and the industry you operate in.
I'm the VP of Engineering at Blue Harbor People Solutions, a Human Resources company based in Dublin, Ireland. I look after our technology and work closely with outside partners on bigger projects.
What specific problem or business challenge led you to hire this company?
We needed to build a customer portal where clients can log in, track orders and download invoices, and we didn't have the in-house capacity to do it ourselves.
What services did the company provide for your project?
End-to-end Web Development — from requirements and design through to deployment and a support period afterwards.
Why did you choose this company over other providers you considered?
Their pricing was fair and they were honest about timelines instead of just telling us what we wanted to hear.
How clearly did the company understand your requirements and business goals?
Better than we expected. They pointed out a few things we had not thought about.
How was your overall experience with their communication and project management?
Communication was good overall and improved further once we settled into a routine.
Did the company deliver the project on time and within your expected budget?
Yes. The only extra cost came from features we added ourselves, and they quoted those fairly.
What tangible results or business impact have you seen since the project was completed?
Our team saves several hours a week, and we have had very few issues since launch.
What did you like most about working with this company?
That they were proactive — they suggested improvements instead of just doing what was asked.
Would you recommend this company to others, and would you work with them again?
Definitely. We have already started talking about the next phase.

Honest advice and solid execution

Lachlan O'Brien / Head of Digital Transformation | Jun 27, 2026

NapTech Labs did an excellent job for us. They were upfront about what was realistic within our budget, which helped us prioritise the right features. The developers were knowledgeable and made a few suggestions that ended up saving us time and money. Even with the time zone difference, responses usually came the same day and we never felt left in the dark.

We launched on schedule and have not had any major issues since.

I would recommend NapTech Labs to anyone looking for a dependable Mobile App Development partner.

Project summary

NapTech Labs was brought in to develop a field-staff app with offline mode that syncs back to our main system. The project was split into milestones, with a working build shared at the end of each one. Overall it was a 8-month engagement.

  • Overall Rating 5.0
  • Quality 4.5
  • Schedule 5.0
  • Project Cost 5.0
  • Willing To Refer 5.0
Project Type:
Mobile App Development
Project Cost:
$500,000+
Project Duration:
Sep 2025 - May 2026
Business Type:
Aerospace & Defense
Location:
Gold Coast, Australia

Questions & Answers

Please describe your company, your role, and the industry you operate in.
I work as Head of Digital Transformation at Fairway Defense Systems. We operate in Aerospace & Defense and most of our customers are in and around Gold Coast, Australia.
What specific problem or business challenge led you to hire this company?
Our team was spending too much time on manual work. The goal was to develop a field-staff app with offline mode that syncs back to our main system so they could focus on customers.
What services did the company provide for your project?
End-to-end Mobile App Development — from requirements and design through to deployment and a support period afterwards.
Why did you choose this company over other providers you considered?
A colleague recommended them, and our first calls confirmed they understood what we needed.
How clearly did the company understand your requirements and business goals?
They understood our goals quickly, partly because they had worked with Aerospace & Defense clients before.
How was your overall experience with their communication and project management?
Good. Weekly calls, regular updates and a shared board meant we always knew where things stood.
Did the company deliver the project on time and within your expected budget?
It was delivered on time, and the final invoice matched the original estimate.
What tangible results or business impact have you seen since the project was completed?
Our team saves several hours a week, and we have had very few issues since launch.
What did you like most about working with this company?
How easy they were to work with. They were responsive, honest and genuinely interested in our success.
Would you recommend this company to others, and would you work with them again?
Yes, I would recommend them and we plan to work with them again.

Strong Technical Skills and a Very Responsive Web Development Team

Ananya Menon / Senior Product Manager | Jun 24, 2026

We were very happy with how this project went. They shared working builds regularly, so we could test early and give feedback before things were locked in. We dealt with the same core team throughout, so we did not have to keep re-explaining things. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time.

Since launch, everything has been stable and our team has adapted to it quickly. We would definitely work with them again.

Project summary

We partnered with NapTech Labs to build a customer portal where clients can log in, track orders and download invoices. They worked alongside our in-house team, which mostly handled business requirements and testing. Overall it was a 6-month engagement.

  • Overall Rating 5.0
  • Quality 5.0
  • Schedule 5.0
  • Project Cost 5.0
  • Willing To Refer 5.0
Project Type:
Web Development
Project Cost:
$500,000+
Project Duration:
Nov 2025 - May 2026
Business Type:
Energy & Utilities
Location:
Mumbai, India

Questions & Answers

Please describe your company, your role, and the industry you operate in.
We're a mid-sized Energy & Utilities company based in Mumbai, India. I'm the Senior Product Manager and I oversaw the project from start to finish.
What specific problem or business challenge led you to hire this company?
We had tried to do this internally and it stalled. We needed specialists to build a customer portal where clients can log in, track orders and download invoices.
What services did the company provide for your project?
End-to-end Web Development — from requirements and design through to deployment and a support period afterwards.
Why did you choose this company over other providers you considered?
Their pricing was fair and they were honest about timelines instead of just telling us what we wanted to hear.
How clearly did the company understand your requirements and business goals?
They understood our goals quickly, partly because they had worked with Energy & Utilities clients before.
How was your overall experience with their communication and project management?
Very responsive. We usually heard back the same day, even with the time difference.
Did the company deliver the project on time and within your expected budget?
It was delivered on time, and the final invoice matched the original estimate.
What tangible results or business impact have you seen since the project was completed?
Customer feedback has been positive, and we have seen better engagement since going live.
What did you like most about working with this company?
That they were proactive — they suggested improvements instead of just doing what was asked.
Would you recommend this company to others, and would you work with them again?
Yes. They are a reliable Web Development partner.

Strong Technical Skills and a Very Responsive Software Development Team

Tyler Price / CTO | May 16, 2026

NapTech Labs did an excellent job for us. They were upfront about what was realistic within our budget, which helped us prioritise the right features. They shared working builds regularly, so we could test early and give feedback before things were locked in.

The result looks great and performs well, and our internal team found it easy to take over. Happy to recommend them.

Project summary

NapTech Labs was brought in to develop a scheduling and dispatch tool for our field team. The project was split into milestones, with a working build shared at the end of each one. The project took roughly 5 months from kickoff to launch.

  • Overall Rating 5.0
  • Quality 5.0
  • Schedule 5.0
  • Project Cost 5.0
  • Willing To Refer 5.0
Project Type:
Software Development
Project Cost:
$50,000 to $149,999
Project Duration:
Oct 2025 - Mar 2026
Business Type:
Government & Public Sector
Location:
Phoenix, USA

Questions & Answers

Please describe your company, your role, and the industry you operate in.
I work as CTO at Bridgewater Civic Solutions. We operate in Government & Public Sector and most of our customers are in and around Phoenix, USA.
What specific problem or business challenge led you to hire this company?
Our existing setup was holding us back. We wanted to develop a scheduling and dispatch tool for our field team before our busy season.
What services did the company provide for your project?
Software Development, including planning, development, testing and launch support.
Why did you choose this company over other providers you considered?
They had relevant experience in Government & Public Sector and their proposal was the clearest of the ones we received.
How clearly did the company understand your requirements and business goals?
They understood our goals quickly, partly because they had worked with Government & Public Sector clients before.
How was your overall experience with their communication and project management?
Very responsive. We usually heard back the same day, even with the time difference.
Did the company deliver the project on time and within your expected budget?
Yes. The only extra cost came from features we added ourselves, and they quoted those fairly.
What tangible results or business impact have you seen since the project was completed?
Customer feedback has been positive, and we have seen better engagement since going live.
What did you like most about working with this company?
The consistency. Same team, same standard, from the first week to the last.
Would you recommend this company to others, and would you work with them again?
Definitely. We have already started talking about the next phase.

Great Experience With NapTech Labs on Our Mobile App Development Project

Darren Chua / Head of Engineering | May 12, 2026

NapTech Labs did good work for us, and we would use them again. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later. They took the time to understand our business before suggesting anything, which we appreciated after previous agencies jumped straight into building. They were upfront about what was realistic within our budget, which helped us prioritise the right features.

It has made a real difference to how our team works day to day. Estimates on a few features were optimistic and those took longer than planned.

Overall, a team we trust and plan to keep working with.

Project summary

NapTech Labs was brought in to rebuild our existing mobile app, which had poor reviews and frequent crashes. The work covered requirements, design, development, testing and launch support. Overall it was a 4-month engagement.

  • Overall Rating 4.0
  • Quality 4.0
  • Schedule 4.0
  • Project Cost 4.0
  • Willing To Refer 5.0
Project Type:
Mobile App Development
Project Cost:
$50,000 to $149,999
Project Duration:
Dec 2025 - Apr 2026
Business Type:
Media & Entertainment
Location:
Singapore

Questions & Answers

Please describe your company, your role, and the industry you operate in.
I work as Head of Engineering at Beacon Pictures Pte Ltd. We operate in Media & Entertainment and most of our customers are in and around Singapore.
What specific problem or business challenge led you to hire this company?
Our team was spending too much time on manual work. The goal was to rebuild our existing mobile app, which had poor reviews and frequent crashes so they could focus on customers.
What services did the company provide for your project?
Mainly Mobile App Development. They also helped with the technical planning and a few integrations with our existing tools.
Why did you choose this company over other providers you considered?
A colleague recommended them, and our first calls confirmed they understood what we needed.
How clearly did the company understand your requirements and business goals?
Very well. They asked a lot of questions upfront and turned our rough ideas into a clear plan.
How was your overall experience with their communication and project management?
Good. Weekly calls, regular updates and a shared board meant we always knew where things stood.
Did the company deliver the project on time and within your expected budget?
Yes. The only extra cost came from features we added ourselves, and they quoted those fairly.
What tangible results or business impact have you seen since the project was completed?
It is still early, but the numbers are trending in the right direction and the system has been stable.
What did you like most about working with this company?
Their attention to detail and the quality of the final product.
Would you recommend this company to others, and would you work with them again?
Yes, I've already recommended them to a couple of people I know.

Great team to work with — professional, responsive and reliable

Owen Gagnon / Director of Technology | Mar 15, 2026

The project went well overall. The developers were knowledgeable and made a few suggestions that ended up saving us time and money. When we changed our minds on a couple of features halfway through, they handled it without fuss and were clear about the impact on cost and timeline.

It has made a real difference to how our team works day to day. We had to follow up a few times on smaller bug fixes after launch. We would definitely work with them again.

Project summary

We engaged NapTech Labs to rebuild a slow, outdated web app and move it to a new framework. The project was split into milestones, with a working build shared at the end of each one. The engagement ran for about 2 months.

  • Overall Rating 4.0
  • Quality 4.0
  • Schedule 4.0
  • Project Cost 4.0
  • Willing To Refer 5.0
Project Type:
Web Development
Project Cost:
$50,000 to $149,999
Project Duration:
Nov 2025 - Jan 2026
Business Type:
Legal Services
Location:
Edmonton, Canada

Questions & Answers

Please describe your company, your role, and the industry you operate in.
We're a mid-sized Legal Services company based in Edmonton, Canada. I'm the Director of Technology and I oversaw the project from start to finish.
What specific problem or business challenge led you to hire this company?
Our team was spending too much time on manual work. The goal was to rebuild a slow, outdated web app and move it to a new framework so they could focus on customers.
What services did the company provide for your project?
End-to-end Web Development — from requirements and design through to deployment and a support period afterwards.
Why did you choose this company over other providers you considered?
A colleague recommended them, and our first calls confirmed they understood what we needed.
How clearly did the company understand your requirements and business goals?
Well. There were a couple of points we had to clarify early on, but after that they were spot on.
How was your overall experience with their communication and project management?
Organised and transparent. Their project manager kept the project on track and flagged risks early.
Did the company deliver the project on time and within your expected budget?
It was delivered on time, and the final invoice matched the original estimate.
What tangible results or business impact have you seen since the project was completed?
Our team saves several hours a week, and we have had very few issues since launch.
What did you like most about working with this company?
Their attention to detail and the quality of the final product.
Would you recommend this company to others, and would you work with them again?
Yes, I've already recommended them to a couple of people I know.

Skilled AI & Machine Learning Team That Understood Our Business

Hui Min Goh / Founder & CEO | Feb 09, 2026

Honestly, this was one of the smoothest projects we have run with an outside team. Their project manager kept things organised and was quick to flag anything that might affect the timeline. We dealt with the same core team throughout, so we did not have to keep re-explaining things. They took the time to understand our business before suggesting anything, which we appreciated after previous agencies jumped straight into building.

Since launch, everything has been stable and our team has adapted to it quickly. We would definitely work with them again.

Project summary

Our company worked with NapTech Labs to automate document data extraction that our team was doing by hand. Their team handled planning, development and QA, with our product owner signing off each milestone. We worked together for around 7 months.

  • Overall Rating 4.5
  • Quality 4.5
  • Schedule 4.5
  • Project Cost 4.0
  • Willing To Refer 5.0
Project Type:
AI & Machine Learning
Project Cost:
$10,000 to $49,999
Project Duration:
May 2025 - Dec 2025
Business Type:
Agriculture
Location:
Singapore

Questions & Answers

Please describe your company, your role, and the industry you operate in.
We're a mid-sized Agriculture company based in Singapore. I'm the Founder & CEO and I oversaw the project from start to finish.
What specific problem or business challenge led you to hire this company?
We had tried to do this internally and it stalled. We needed specialists to automate document data extraction that our team was doing by hand.
What services did the company provide for your project?
Mainly AI & Machine Learning. They also helped with the technical planning and a few integrations with our existing tools.
Why did you choose this company over other providers you considered?
They had relevant experience in Agriculture and their proposal was the clearest of the ones we received.
How clearly did the company understand your requirements and business goals?
Well. There were a couple of points we had to clarify early on, but after that they were spot on.
How was your overall experience with their communication and project management?
Good. Weekly calls, regular updates and a shared board meant we always knew where things stood.
Did the company deliver the project on time and within your expected budget?
It was delivered on time, and the final invoice matched the original estimate.
What tangible results or business impact have you seen since the project was completed?
Our team saves several hours a week, and we have had very few issues since launch.
What did you like most about working with this company?
The consistency. Same team, same standard, from the first week to the last.
Would you recommend this company to others, and would you work with them again?
Yes, I've already recommended them to a couple of people I know.

Professional team that made a complex project feel manageable

Khalid Al Nuaimi / Senior Engineering Manager | Jan 11, 2026

I would rate this engagement highly on almost every front. The developers were knowledgeable and made a few suggestions that ended up saving us time and money. They shared working builds regularly, so we could test early and give feedback before things were locked in. Even with the time zone difference, responses usually came the same day and we never felt left in the dark.

The AI & Machine Learning work has already made a noticeable difference — tasks that used to take hours now take minutes. If you need a team that communicates well and delivers, they are a good choice.

Project summary

We partnered with NapTech Labs to add an AI chatbot to our support site that answers questions from our help docs. Scope included discovery workshops, development in two-week sprints and a short support period after launch. Overall it was a 4-month engagement.

  • Overall Rating 5.0
  • Quality 5.0
  • Schedule 5.0
  • Project Cost 5.0
  • Willing To Refer 5.0
Project Type:
AI & Machine Learning
Project Cost:
$50,000 to $149,999
Project Duration:
Jul 2025 - Nov 2025
Business Type:
Real Estate
Location:
Dubai, UAE

Questions & Answers

Please describe your company, your role, and the industry you operate in.
I work as Senior Engineering Manager at Riverbend Realty FZ-LLC. We operate in Real Estate and most of our customers are in and around Dubai, UAE.
What specific problem or business challenge led you to hire this company?
Our existing setup was holding us back. We wanted to add an AI chatbot to our support site that answers questions from our help docs before our busy season.
What services did the company provide for your project?
End-to-end AI & Machine Learning — from requirements and design through to deployment and a support period afterwards.
Why did you choose this company over other providers you considered?
They had relevant experience in Real Estate and their proposal was the clearest of the ones we received.
How clearly did the company understand your requirements and business goals?
Well. There were a couple of points we had to clarify early on, but after that they were spot on.
How was your overall experience with their communication and project management?
Organised and transparent. Their project manager kept the project on track and flagged risks early.
Did the company deliver the project on time and within your expected budget?
Yes, on time and within budget.
What tangible results or business impact have you seen since the project was completed?
We can now handle more volume without adding staff, which was the main goal.
What did you like most about working with this company?
That they were proactive — they suggested improvements instead of just doing what was asked.
Would you recommend this company to others, and would you work with them again?
Yes, I would recommend them and we plan to work with them again.
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