Million Labs Reviews

Great Experience With Million Labs on Our IoT Development Project

Matt Thompson / Engineering Manager | Sep 26, 2026

Our experience with Million Labs was really positive from start to finish. The developers were knowledgeable and made a few suggestions that ended up saving us time and money. Even with the time zone difference, responses usually came the same day and we never felt left in the dark. They took the time to understand our business before suggesting anything, which we appreciated after previous agencies jumped straight into building.

It has made a real difference to how our team works day to day. We are already discussing the next phase with them.

Project summary

Million Labs was brought in to build firmware and a companion app for a smart device we were launching. Their team handled planning, development and QA, with our product owner signing off each milestone. Overall it was a 6-month engagement.

Overall Rating 4.5
Quality 5.0
Schedule 5.0
Project Cost 4.5
Willing To Refer 5.0

Project Type:: IoT Development
Project Cost:: $150,000 to $499,999
Project Duration:: Mar 2026 - Sep 2026
Business Type:: Food & Beverage
Location:: Toronto, Canada

Questions & Answers

Please describe your company, your role, and the industry you operate in.

I'm the Engineering Manager at Atlas Kitchen, a Food & Beverage company based in Toronto, Canada. I look after our technology and work closely with outside partners on bigger projects.

What specific problem or business challenge led you to hire this company?

We needed to build firmware and a companion app for a smart device we were launching, and we didn't have the in-house capacity to do it ourselves.

What services did the company provide for your project?

Mainly IoT Development. They also helped with the technical planning and a few integrations with our existing tools.

Why did you choose this company over other providers you considered?

Their pricing was fair and they were honest about timelines instead of just telling us what we wanted to hear.

How clearly did the company understand your requirements and business goals?

They understood our goals quickly, partly because they had worked with Food & Beverage clients before.

How was your overall experience with their communication and project management?

Organised and transparent. Their project manager kept the project on track and flagged risks early.

Did the company deliver the project on time and within your expected budget?

Mostly. One milestone slipped by about a week, but the final delivery was on schedule and the budget held.

What tangible results or business impact have you seen since the project was completed?

Customer feedback has been positive, and we have seen better engagement since going live.

What did you like most about working with this company?

How easy they were to work with. They were responsive, honest and genuinely interested in our success.

Would you recommend this company to others, and would you work with them again?

Definitely. We have already started talking about the next phase.

Professional team that made a complex project feel manageable

Amit Nair / General Manager | Aug 28, 2026

We were happy with the final result. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time. They were upfront about what was realistic within our budget, which helped us prioritise the right features. Even with the time zone difference, responses usually came the same day and we never felt left in the dark.

The result looks great and performs well, and our internal team found it easy to take over. Their team changed one developer midway, which slowed things down for a couple of weeks.

Overall, a team we trust and plan to keep working with.

Project summary

We hired Million Labs to rebuild an internal order management system that had outgrown its original design. They worked alongside our in-house team, which mostly handled business requirements and testing. The engagement ran for about 4 months.

Overall Rating 4.0
Quality 4.0
Schedule 4.5
Project Cost 4.0
Willing To Refer 5.0

Project Type:: Software Development
Project Cost:: $50,000 to $149,999
Project Duration:: Apr 2026 - Aug 2026
Business Type:: Legal Services
Location:: Hyderabad, India

Questions & Answers

Please describe your company, your role, and the industry you operate in.

Clearfield Law Group is a Legal Services business in Hyderabad, India. As General Manager, I was responsible for this project on our side and the main contact for Million Labs.

What specific problem or business challenge led you to hire this company?

Our team was spending too much time on manual work. The goal was to rebuild an internal order management system that had outgrown its original design so they could focus on customers.

What services did the company provide for your project?

End-to-end Software Development — from requirements and design through to deployment and a support period afterwards.

Why did you choose this company over other providers you considered?

A colleague recommended them, and our first calls confirmed they understood what we needed.

How clearly did the company understand your requirements and business goals?

Very well. They asked a lot of questions upfront and turned our rough ideas into a clear plan.

How was your overall experience with their communication and project management?

Very responsive. We usually heard back the same day, even with the time difference.

Did the company deliver the project on time and within your expected budget?

It was delivered on time, and the final invoice matched the original estimate.

What tangible results or business impact have you seen since the project was completed?

It is still early, but the numbers are trending in the right direction and the system has been stable.

What did you like most about working with this company?

Their attention to detail and the quality of the final product.

Would you recommend this company to others, and would you work with them again?

Yes. They are a reliable Software Development partner.

Great team to work with — professional, responsive and reliable

Harsh Bose / CEO | Aug 19, 2026

We were happy with the final result. Their project manager kept things organised and was quick to flag anything that might affect the timeline. Even with the time zone difference, responses usually came the same day and we never felt left in the dark.

Since launch, everything has been stable and our team has adapted to it quickly. There were some early misunderstandings on requirements that took a few rounds to sort out. Happy to recommend them.

Project summary

We partnered with Million Labs to build iOS and Android apps for our customers, including booking, payments and push notifications. They also took care of integrations with a couple of third-party tools we already used. We worked together for around 3 months.

Overall Rating 4.0
Quality 4.0
Schedule 4.5
Project Cost 4.0
Willing To Refer 5.0

Project Type:: Mobile App Development
Project Cost:: $10,000 to $49,999
Project Duration:: Mar 2026 - Jun 2026
Business Type:: Nonprofit & NGO
Location:: Ahmedabad, India

Questions & Answers

Please describe your company, your role, and the industry you operate in.

I'm the CEO at Harborview Trust Pvt Ltd, a Nonprofit & NGO company based in Ahmedabad, India. I look after our technology and work closely with outside partners on bigger projects.

What specific problem or business challenge led you to hire this company?

We needed to build iOS and Android apps for our customers, including booking, payments and push notifications, and we didn't have the in-house capacity to do it ourselves.

What services did the company provide for your project?

Mobile App Development, plus QA and some consulting on how to structure the project.

Why did you choose this company over other providers you considered?

Their pricing was fair and they were honest about timelines instead of just telling us what we wanted to hear.

How clearly did the company understand your requirements and business goals?

Very well. They asked a lot of questions upfront and turned our rough ideas into a clear plan.

How was your overall experience with their communication and project management?

Organised and transparent. Their project manager kept the project on track and flagged risks early.

Did the company deliver the project on time and within your expected budget?

Yes. The only extra cost came from features we added ourselves, and they quoted those fairly.

What tangible results or business impact have you seen since the project was completed?

Customer feedback has been positive, and we have seen better engagement since going live.

What did you like most about working with this company?

Their attention to detail and the quality of the final product.

Would you recommend this company to others, and would you work with them again?

Yes, I would recommend them and we plan to work with them again.

Million Labs Delivered a Quality AI & Machine Learning Solution on Time

Andre Hayes / Operations Manager | Aug 05, 2026

Our experience with Million Labs was really positive from start to finish. The developers were knowledgeable and made a few suggestions that ended up saving us time and money. They shared working builds regularly, so we could test early and give feedback before things were locked in. When we changed our minds on a couple of features halfway through, they handled it without fuss and were clear about the impact on cost and timeline.

The AI & Machine Learning work has already made a noticeable difference — tasks that used to take hours now take minutes.

If you need a team that communicates well and delivers, they are a good choice.

Project summary

We hired Million Labs to build a demand forecasting model on top of our sales data. Scope included discovery workshops, development in two-week sprints and a short support period after launch. The engagement ran for about 9 months.

Overall Rating 4.5
Quality 4.5
Schedule 4.0
Project Cost 4.5
Willing To Refer 5.0

Project Type:: AI & Machine Learning
Project Cost:: $50,000 to $149,999
Project Duration:: Sep 2025 - Jun 2026
Business Type:: Real Estate
Location:: Seattle, USA

Questions & Answers

Please describe your company, your role, and the industry you operate in.

I work as Operations Manager at Redwood Realty Inc. We operate in Real Estate and most of our customers are in and around Seattle, USA.

What specific problem or business challenge led you to hire this company?

Our existing setup was holding us back. We wanted to build a demand forecasting model on top of our sales data before our busy season.

What services did the company provide for your project?

AI & Machine Learning, including planning, development, testing and launch support.

Why did you choose this company over other providers you considered?

They had relevant experience in Real Estate and their proposal was the clearest of the ones we received.

How clearly did the company understand your requirements and business goals?

Well. There were a couple of points we had to clarify early on, but after that they were spot on.

How was your overall experience with their communication and project management?

Organised and transparent. Their project manager kept the project on track and flagged risks early.

Did the company deliver the project on time and within your expected budget?

Yes. The only extra cost came from features we added ourselves, and they quoted those fairly.

What tangible results or business impact have you seen since the project was completed?

We can now handle more volume without adding staff, which was the main goal.

What did you like most about working with this company?

Their attention to detail and the quality of the final product.

Would you recommend this company to others, and would you work with them again?

Yes. They are a reliable AI & Machine Learning partner.

Strong Technical Skills and a Very Responsive Software Development Team

Nikhil Mehta / Project Manager | Jul 12, 2026

The project went well overall. They were upfront about what was realistic within our budget, which helped us prioritise the right features. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time.

The result looks great and performs well, and our internal team found it easy to take over. There were some early misunderstandings on requirements that took a few rounds to sort out. We would definitely work with them again.

Project summary

Our company worked with Million Labs to build a custom operations platform to replace the spreadsheets and email threads we were running the business on. The work covered requirements, design, development, testing and launch support. The project took roughly 5 months from kickoff to launch.

Overall Rating 4.0
Quality 4.0
Schedule 4.0
Project Cost 3.5
Willing To Refer 5.0

Project Type:: Software Development
Project Cost:: $50,000 to $149,999
Project Duration:: Dec 2025 - May 2026
Business Type:: Telecommunications
Location:: Kolkata, India

Questions & Answers

Please describe your company, your role, and the industry you operate in.

Lakeshore Telecom Pvt Ltd is a Telecommunications business in Kolkata, India. As Project Manager, I was responsible for this project on our side and the main contact for Million Labs.

What specific problem or business challenge led you to hire this company?

Our team was spending too much time on manual work. The goal was to build a custom operations platform to replace the spreadsheets and email threads we were running the business on so they could focus on customers.

What services did the company provide for your project?

Mainly Software Development. They also helped with the technical planning and a few integrations with our existing tools.

Why did you choose this company over other providers you considered?

They had relevant experience in Telecommunications and their proposal was the clearest of the ones we received.

How clearly did the company understand your requirements and business goals?

Better than we expected. They pointed out a few things we had not thought about.

How was your overall experience with their communication and project management?

Good. Weekly calls, regular updates and a shared board meant we always knew where things stood.

Did the company deliver the project on time and within your expected budget?

Mostly. One milestone slipped by about a week, but the final delivery was on schedule and the budget held.

What tangible results or business impact have you seen since the project was completed?

It is still early, but the numbers are trending in the right direction and the system has been stable.

What did you like most about working with this company?

How easy they were to work with. They were responsive, honest and genuinely interested in our success.

Would you recommend this company to others, and would you work with them again?

Yes. They are a reliable Software Development partner.

Reliable AI & Machine Learning Partner That Delivered What They Promised

Noah Campbell / Founder | Jun 29, 2026

Million Labs did an excellent job for us. Even with the time zone difference, responses usually came the same day and we never felt left in the dark. We dealt with the same core team throughout, so we did not have to keep re-explaining things. When we changed our minds on a couple of features halfway through, they handled it without fuss and were clear about the impact on cost and timeline.

We launched on schedule and have not had any major issues since. I would recommend Million Labs to anyone looking for a dependable AI & Machine Learning partner.

Project summary

Our company worked with Million Labs to add an AI chatbot to our support site that answers questions from our help docs. They worked alongside our in-house team, which mostly handled business requirements and testing. The engagement ran for about 3 months.

Overall Rating 4.5
Quality 4.5
Schedule 4.5
Project Cost 5.0
Willing To Refer 5.0

Project Type:: AI & Machine Learning
Project Cost:: $10,000 to $49,999
Project Duration:: Mar 2026 - Jun 2026
Business Type:: Telecommunications
Location:: Ottawa, Canada

Questions & Answers

Please describe your company, your role, and the industry you operate in.

We're a mid-sized Telecommunications company based in Ottawa, Canada. I'm the Founder and I oversaw the project from start to finish.

What specific problem or business challenge led you to hire this company?

We had tried to do this internally and it stalled. We needed specialists to add an AI chatbot to our support site that answers questions from our help docs.

What services did the company provide for your project?

AI & Machine Learning, including planning, development, testing and launch support.

Why did you choose this company over other providers you considered?

We compared three or four agencies. Million Labs asked the best questions and had good reviews from past clients.

How clearly did the company understand your requirements and business goals?

Well. There were a couple of points we had to clarify early on, but after that they were spot on.

How was your overall experience with their communication and project management?

Very responsive. We usually heard back the same day, even with the time difference.

Did the company deliver the project on time and within your expected budget?

Yes, on time and within budget.

What tangible results or business impact have you seen since the project was completed?

Our team saves several hours a week, and we have had very few issues since launch.

What did you like most about working with this company?

Their attention to detail and the quality of the final product.

Would you recommend this company to others, and would you work with them again?

Definitely. We have already started talking about the next phase.

Exceeded our expectations on quality and communication

Rachel Reed / CEO | May 31, 2026

Million Labs did an excellent job for us. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later. Their project manager kept things organised and was quick to flag anything that might affect the timeline.

The AI & Machine Learning work has already made a noticeable difference — tasks that used to take hours now take minutes.

Happy to recommend them.

Project summary

Our company worked with Million Labs to add an AI chatbot to our support site that answers questions from our help docs. They worked alongside our in-house team, which mostly handled business requirements and testing. We worked together for around 7 months.

Overall Rating 4.5
Quality 4.5
Schedule 4.5
Project Cost 5.0
Willing To Refer 5.0

Project Type:: AI & Machine Learning
Project Cost:: $10,000 to $49,999
Project Duration:: Oct 2025 - May 2026
Business Type:: Pharmaceuticals & Biotechnology
Location:: Phoenix, USA

Questions & Answers

Please describe your company, your role, and the industry you operate in.

We're a mid-sized Pharmaceuticals & Biotechnology company based in Phoenix, USA. I'm the CEO and I oversaw the project from start to finish.

What specific problem or business challenge led you to hire this company?

Our team was spending too much time on manual work. The goal was to add an AI chatbot to our support site that answers questions from our help docs so they could focus on customers.

What services did the company provide for your project?

AI & Machine Learning, including planning, development, testing and launch support.

Why did you choose this company over other providers you considered?

Their pricing was fair and they were honest about timelines instead of just telling us what we wanted to hear.

How clearly did the company understand your requirements and business goals?

Very well. They asked a lot of questions upfront and turned our rough ideas into a clear plan.

How was your overall experience with their communication and project management?

Communication was good overall and improved further once we settled into a routine.

Did the company deliver the project on time and within your expected budget?

It was delivered on time, and the final invoice matched the original estimate.

What tangible results or business impact have you seen since the project was completed?

Our team saves several hours a week, and we have had very few issues since launch.

What did you like most about working with this company?

That they were proactive — they suggested improvements instead of just doing what was asked.

Would you recommend this company to others, and would you work with them again?

Yes, I've already recommended them to a couple of people I know.

Dependable Software Development Partner for a Growing Automotive Business

Callum Clarke / Director | Feb 09, 2026

The project went well overall. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time. The developers were knowledgeable and made a few suggestions that ended up saving us time and money.

It has made a real difference to how our team works day to day. Estimates on a few features were optimistic and those took longer than planned. Overall, a team we trust and plan to keep working with.

Project summary

We hired Million Labs to rebuild an internal order management system that had outgrown its original design. The work covered requirements, design, development, testing and launch support. The engagement ran for about 6 months.

Overall Rating 4.0
Quality 4.0
Schedule 4.5
Project Cost 4.5
Willing To Refer 5.0

Project Type:: Software Development
Project Cost:: $10,000 to $49,999
Project Duration:: Jul 2025 - Jan 2026
Business Type:: Automotive
Location:: Cambridge, UK

Questions & Answers

Please describe your company, your role, and the industry you operate in.

I work as Director at Keystone Motors Ltd. We operate in Automotive and most of our customers are in and around Cambridge, UK.

What specific problem or business challenge led you to hire this company?

We had tried to do this internally and it stalled. We needed specialists to rebuild an internal order management system that had outgrown its original design.

What services did the company provide for your project?

Software Development, including planning, development, testing and launch support.

Why did you choose this company over other providers you considered?

Their pricing was fair and they were honest about timelines instead of just telling us what we wanted to hear.

How clearly did the company understand your requirements and business goals?

Well. There were a couple of points we had to clarify early on, but after that they were spot on.

How was your overall experience with their communication and project management?

Communication was good overall and improved further once we settled into a routine.

Did the company deliver the project on time and within your expected budget?

Yes, on time and within budget.

What tangible results or business impact have you seen since the project was completed?

Customer feedback has been positive, and we have seen better engagement since going live.

What did you like most about working with this company?

How easy they were to work with. They were responsive, honest and genuinely interested in our success.

Would you recommend this company to others, and would you work with them again?

Definitely. We have already started talking about the next phase.

Honest advice and solid execution

James Ahmed / Co-Founder | Jan 30, 2026

I would rate this engagement highly on almost every front. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later. We dealt with the same core team throughout, so we did not have to keep re-explaining things.

The Software Development work has already made a noticeable difference — tasks that used to take hours now take minutes.

Happy to recommend them.

Project summary

We engaged Million Labs to rebuild an internal order management system that had outgrown its original design. They worked alongside our in-house team, which mostly handled business requirements and testing. Overall it was a 8-month engagement.

Overall Rating 4.5
Quality 4.5
Schedule 4.5
Project Cost 5.0
Willing To Refer 5.0

Project Type:: Software Development
Project Cost:: $10,000 to $49,999
Project Duration:: Apr 2025 - Dec 2025
Business Type:: Food & Beverage
Location:: Leeds, UK

Questions & Answers

Please describe your company, your role, and the industry you operate in.

We're a mid-sized Food & Beverage company based in Leeds, UK. I'm the Co-Founder and I oversaw the project from start to finish.

What specific problem or business challenge led you to hire this company?

Our existing setup was holding us back. We wanted to rebuild an internal order management system that had outgrown its original design before our busy season.