Media Labs Innovation

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Details

Founded:
1999
Hourly Rates:
$100 - $149 / hr
Employees:
10 - 49
Ratings:
4.4 8 Reviews

Industries Served

Sports & Fitness Human Resources Financial Services Agriculture Energy & Utilities Environmental Services Events & Event Management

Where We Specialize

26% Productivity
Productivity 26%
Game 23%
Mobile App Development 18%
Game Development 17%
AI Development 6%
Software Development 5%
Bot Development 5%

Industry Expertise

Social Media53% SaaS47%

Typical Project Size

47% Small Business
34% Enterprise
19% Midmarket Business

About

Media Labs Innovation has been in business since 1999, delivering technology projects for clients. Media Labs Innovation focuses on Mobile App Development. Media Labs Innovation employs 10 - 49 people. Typical hourly rates run around $100 - $149 / hr/hr. Their home base is Singapore, Singapore. These details offer a useful starting point when evaluating Media Labs Innovation.

Media Labs Innovation Reviews

4.4 8 Reviews
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Good results, communication improved as the project went on

Kavya Bose / Founder & CEO | Sep 18, 2026

We got a good result in the end, but the road there had a few bumps. Their project manager kept things organised and was quick to flag anything that might affect the timeline. The developers were knowledgeable and made a few suggestions that ended up saving us time and money. They shared working builds regularly, so we could test early and give feedback before things were locked in.

Feedback from our customers has been very positive so far. Documentation at handover was a bit thin and we had to ask for more detail. Overall, a team we trust and plan to keep working with.

Project summary

We partnered with Media Labs Innovation to develop a field-staff app with offline mode that syncs back to our main system. Their team handled planning, development and QA, with our product owner signing off each milestone. We worked together for around 9 months.

  • Overall Rating 3.5
  • Quality 3.5
  • Schedule 3.5
  • Project Cost 3.5
  • Willing To Refer 5.0
Project Type:
Mobile App Development
Project Cost:
$10,000 to $49,999
Project Duration:
Oct 2025 - Jul 2026
Business Type:
Sports & Fitness
Location:
Kolkata, India

Questions & Answers

Please describe your company, your role, and the industry you operate in.
I'm the Founder & CEO at Vertex Gym Pvt Ltd, a Sports & Fitness company based in Kolkata, India. I look after our technology and work closely with outside partners on bigger projects.
What specific problem or business challenge led you to hire this company?
Our team was spending too much time on manual work. The goal was to develop a field-staff app with offline mode that syncs back to our main system so they could focus on customers.
What services did the company provide for your project?
End-to-end Mobile App Development — from requirements and design through to deployment and a support period afterwards.
Why did you choose this company over other providers you considered?
Their pricing was fair and they were honest about timelines instead of just telling us what we wanted to hear.
How clearly did the company understand your requirements and business goals?
Better than we expected. They pointed out a few things we had not thought about.
How was your overall experience with their communication and project management?
Very responsive. We usually heard back the same day, even with the time difference.
Did the company deliver the project on time and within your expected budget?
Mostly. One milestone slipped by about a week, but the final delivery was on schedule and the budget held.
What tangible results or business impact have you seen since the project was completed?
Customer feedback has been positive, and we have seen better engagement since going live.
What did you like most about working with this company?
The consistency. Same team, same standard, from the first week to the last.
Would you recommend this company to others, and would you work with them again?
Yes, I would recommend them and we plan to work with them again.

Would happily work with them again

Nathan O'Brien / Founder & CEO | Jul 24, 2026

Media Labs Innovation did an excellent job for us. The developers were knowledgeable and made a few suggestions that ended up saving us time and money. Even with the time zone difference, responses usually came the same day and we never felt left in the dark. We dealt with the same core team throughout, so we did not have to keep re-explaining things.

We launched on schedule and have not had any major issues since. If you need a team that communicates well and delivers, they are a good choice.

Project summary

We engaged Media Labs Innovation to add an AI chatbot to our support site that answers questions from our help docs. They worked alongside our in-house team, which mostly handled business requirements and testing. We worked together for around 4 months.

  • Overall Rating 5.0
  • Quality 5.0
  • Schedule 5.0
  • Project Cost 5.0
  • Willing To Refer 5.0
Project Type:
AI & Machine Learning
Project Cost:
$10,000 to $49,999
Project Duration:
Jan 2026 - May 2026
Business Type:
Human Resources
Location:
Brisbane, Australia

Questions & Answers

Please describe your company, your role, and the industry you operate in.
I work as Founder & CEO at Clearfield Talent. We operate in Human Resources and most of our customers are in and around Brisbane, Australia.
What specific problem or business challenge led you to hire this company?
Our existing setup was holding us back. We wanted to add an AI chatbot to our support site that answers questions from our help docs before our busy season.
What services did the company provide for your project?
AI & Machine Learning, plus QA and some consulting on how to structure the project.
Why did you choose this company over other providers you considered?
Their pricing was fair and they were honest about timelines instead of just telling us what we wanted to hear.
How clearly did the company understand your requirements and business goals?
Better than we expected. They pointed out a few things we had not thought about.
How was your overall experience with their communication and project management?
Good. Weekly calls, regular updates and a shared board meant we always knew where things stood.
Did the company deliver the project on time and within your expected budget?
Mostly. One milestone slipped by about a week, but the final delivery was on schedule and the budget held.
What tangible results or business impact have you seen since the project was completed?
We can now handle more volume without adding staff, which was the main goal.
What did you like most about working with this company?
How easy they were to work with. They were responsive, honest and genuinely interested in our success.
Would you recommend this company to others, and would you work with them again?
Yes, I've already recommended them to a couple of people I know.

Delivered on time and stayed involved after launch

Heather Carter / Head of Engineering | Jun 07, 2026

We were happy with the final result. Even with the time zone difference, responses usually came the same day and we never felt left in the dark. They shared working builds regularly, so we could test early and give feedback before things were locked in. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time.

Since launch, everything has been stable and our team has adapted to it quickly. A couple of milestones slipped by a week or so, mostly around testing. We would definitely work with them again.

Project summary

Our company worked with Media Labs Innovation to build a custom operations platform to replace the spreadsheets and email threads we were running the business on. The project was split into milestones, with a working build shared at the end of each one. The project took roughly 8 months from kickoff to launch.

  • Overall Rating 4.0
  • Quality 4.0
  • Schedule 3.5
  • Project Cost 4.0
  • Willing To Refer 5.0
Project Type:
Software Development
Project Cost:
$50,000 to $149,999
Project Duration:
Aug 2025 - Apr 2026
Business Type:
Financial Services
Location:
Austin, USA

Questions & Answers

Please describe your company, your role, and the industry you operate in.
We're a mid-sized Financial Services company based in Austin, USA. I'm the Head of Engineering and I oversaw the project from start to finish.
What specific problem or business challenge led you to hire this company?
Our team was spending too much time on manual work. The goal was to build a custom operations platform to replace the spreadsheets and email threads we were running the business on so they could focus on customers.
What services did the company provide for your project?
Software Development, plus QA and some consulting on how to structure the project.
Why did you choose this company over other providers you considered?
Their pricing was fair and they were honest about timelines instead of just telling us what we wanted to hear.
How clearly did the company understand your requirements and business goals?
Better than we expected. They pointed out a few things we had not thought about.
How was your overall experience with their communication and project management?
Organised and transparent. Their project manager kept the project on track and flagged risks early.
Did the company deliver the project on time and within your expected budget?
Mostly. One milestone slipped by about a week, but the final delivery was on schedule and the budget held.
What tangible results or business impact have you seen since the project was completed?
Our team saves several hours a week, and we have had very few issues since launch.
What did you like most about working with this company?
That they were proactive — they suggested improvements instead of just doing what was asked.
Would you recommend this company to others, and would you work with them again?
Yes, I've already recommended them to a couple of people I know.

Great Experience With Media Labs Innovation on Our AI & Machine Learning Project

Marcus Goh / VP of Engineering | May 01, 2026

Media Labs Innovation did an excellent job for us. Their project manager kept things organised and was quick to flag anything that might affect the timeline. When we changed our minds on a couple of features halfway through, they handled it without fuss and were clear about the impact on cost and timeline.

The result looks great and performs well, and our internal team found it easy to take over. We are already discussing the next phase with them.

Project summary

Media Labs Innovation was brought in to build a demand forecasting model on top of our sales data. They worked alongside our in-house team, which mostly handled business requirements and testing. The engagement ran for about 8 months.

  • Overall Rating 5.0
  • Quality 5.0
  • Schedule 4.5
  • Project Cost 5.0
  • Willing To Refer 5.0
Project Type:
AI & Machine Learning
Project Cost:
$150,000 to $499,999
Project Duration:
Aug 2025 - Apr 2026
Business Type:
Agriculture
Location:
Singapore

Questions & Answers

Please describe your company, your role, and the industry you operate in.
We're a mid-sized Agriculture company based in Singapore. I'm the VP of Engineering and I oversaw the project from start to finish.
What specific problem or business challenge led you to hire this company?
Our team was spending too much time on manual work. The goal was to build a demand forecasting model on top of our sales data so they could focus on customers.
What services did the company provide for your project?
AI & Machine Learning, including planning, development, testing and launch support.
Why did you choose this company over other providers you considered?
A colleague recommended them, and our first calls confirmed they understood what we needed.
How clearly did the company understand your requirements and business goals?
They understood our goals quickly, partly because they had worked with Agriculture clients before.
How was your overall experience with their communication and project management?
Organised and transparent. Their project manager kept the project on track and flagged risks early.
Did the company deliver the project on time and within your expected budget?
It was delivered on time, and the final invoice matched the original estimate.
What tangible results or business impact have you seen since the project was completed?
Customer feedback has been positive, and we have seen better engagement since going live.
What did you like most about working with this company?
The consistency. Same team, same standard, from the first week to the last.
Would you recommend this company to others, and would you work with them again?
Yes. They are a reliable AI & Machine Learning partner.

Quality work, a little slower than we planned

Amit Desai / CEO | Apr 11, 2026

We got a good result in the end, but the road there had a few bumps. When we changed our minds on a couple of features halfway through, they handled it without fuss and were clear about the impact on cost and timeline. They took the time to understand our business before suggesting anything, which we appreciated after previous agencies jumped straight into building.

We launched on schedule and have not had any major issues since. We had to follow up a few times on smaller bug fixes after launch. We are already discussing the next phase with them.

Project summary

Our company worked with Media Labs Innovation to develop a scheduling and dispatch tool for our field team. The work covered requirements, design, development, testing and launch support. Overall it was a 5-month engagement.

  • Overall Rating 3.5
  • Quality 3.5
  • Schedule 3.5
  • Project Cost 3.5
  • Willing To Refer 5.0
Project Type:
Software Development
Project Cost:
$150,000 to $499,999
Project Duration:
Oct 2025 - Mar 2026
Business Type:
Energy & Utilities
Location:
Jaipur, India

Questions & Answers

Please describe your company, your role, and the industry you operate in.
Fairway Utilities is a Energy & Utilities business in Jaipur, India. As CEO, I was responsible for this project on our side and the main contact for Media Labs Innovation.
What specific problem or business challenge led you to hire this company?
We had tried to do this internally and it stalled. We needed specialists to develop a scheduling and dispatch tool for our field team.
What services did the company provide for your project?
Software Development, plus QA and some consulting on how to structure the project.
Why did you choose this company over other providers you considered?
A colleague recommended them, and our first calls confirmed they understood what we needed.
How clearly did the company understand your requirements and business goals?
They understood our goals quickly, partly because they had worked with Energy & Utilities clients before.
How was your overall experience with their communication and project management?
Organised and transparent. Their project manager kept the project on track and flagged risks early.
Did the company deliver the project on time and within your expected budget?
Mostly. One milestone slipped by about a week, but the final delivery was on schedule and the budget held.
What tangible results or business impact have you seen since the project was completed?
Our team saves several hours a week, and we have had very few issues since launch.
What did you like most about working with this company?
That they were proactive — they suggested improvements instead of just doing what was asked.
Would you recommend this company to others, and would you work with them again?
Yes. They are a reliable Software Development partner.

Strong Technical Skills and a Very Responsive Game Development Team

Meera Verma / Head of Digital Transformation | Feb 19, 2026

I would rate this engagement highly on almost every front. Even with the time zone difference, responses usually came the same day and we never felt left in the dark. They shared working builds regularly, so we could test early and give feedback before things were locked in. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later.

The result looks great and performs well, and our internal team found it easy to take over. Overall, a team we trust and plan to keep working with.

Project summary

We hired Media Labs Innovation to develop a casual mobile game from concept to launch. They also took care of integrations with a couple of third-party tools we already used. Overall it was a 3-month engagement.

  • Overall Rating 5.0
  • Quality 5.0
  • Schedule 4.5
  • Project Cost 5.0
  • Willing To Refer 5.0
Project Type:
Game Development
Project Cost:
$50,000 to $149,999
Project Duration:
Nov 2025 - Feb 2026
Business Type:
Environmental Services
Location:
Jaipur, India

Questions & Answers

Please describe your company, your role, and the industry you operate in.
I work as Head of Digital Transformation at Lakeshore Recycling Pvt Ltd. We operate in Environmental Services and most of our customers are in and around Jaipur, India.
What specific problem or business challenge led you to hire this company?
We needed to develop a casual mobile game from concept to launch, and we didn't have the in-house capacity to do it ourselves.
What services did the company provide for your project?
Game Development, plus QA and some consulting on how to structure the project.
Why did you choose this company over other providers you considered?
They had relevant experience in Environmental Services and their proposal was the clearest of the ones we received.
How clearly did the company understand your requirements and business goals?
Better than we expected. They pointed out a few things we had not thought about.
How was your overall experience with their communication and project management?
Communication was good overall and improved further once we settled into a routine.
Did the company deliver the project on time and within your expected budget?
Yes. The only extra cost came from features we added ourselves, and they quoted those fairly.
What tangible results or business impact have you seen since the project was completed?
We can now handle more volume without adding staff, which was the main goal.
What did you like most about working with this company?
Their attention to detail and the quality of the final product.
Would you recommend this company to others, and would you work with them again?
Yes. They are a reliable Game Development partner.

Honest advice and solid execution

Lerato Dlamini / Director of Technology | Jan 23, 2026

Our experience with Media Labs Innovation was really positive from start to finish. They shared working builds regularly, so we could test early and give feedback before things were locked in. We dealt with the same core team throughout, so we did not have to keep re-explaining things.

Feedback from our customers has been very positive so far. We would definitely work with them again.

Project summary

We hired Media Labs Innovation to develop a casual mobile game from concept to launch. Their team handled planning, development and QA, with our product owner signing off each milestone. The engagement ran for about 5 months.

  • Overall Rating 4.5
  • Quality 4.5
  • Schedule 4.5
  • Project Cost 4.5
  • Willing To Refer 5.0
Project Type:
Game Development
Project Cost:
$50,000 to $149,999
Project Duration:
Jul 2025 - Dec 2025
Business Type:
Energy & Utilities
Location:
Cape Town, South Africa

Questions & Answers

Please describe your company, your role, and the industry you operate in.
We're a mid-sized Energy & Utilities company based in Cape Town, South Africa. I'm the Director of Technology and I oversaw the project from start to finish.
What specific problem or business challenge led you to hire this company?
We needed to develop a casual mobile game from concept to launch, and we didn't have the in-house capacity to do it ourselves.
What services did the company provide for your project?
Game Development, including planning, development, testing and launch support.
Why did you choose this company over other providers you considered?
We compared three or four agencies. Media Labs Innovation asked the best questions and had good reviews from past clients.
How clearly did the company understand your requirements and business goals?
Better than we expected. They pointed out a few things we had not thought about.
How was your overall experience with their communication and project management?
Organised and transparent. Their project manager kept the project on track and flagged risks early.
Did the company deliver the project on time and within your expected budget?
Yes, on time and within budget.
What tangible results or business impact have you seen since the project was completed?
It is still early, but the numbers are trending in the right direction and the system has been stable.
What did you like most about working with this company?
Their attention to detail and the quality of the final product.
Would you recommend this company to others, and would you work with them again?
Yes. They are a reliable Game Development partner.

Solid AI & Machine Learning Work With Clear Communication Throughout

Noura Khan / Director of Technology | Jan 20, 2026

Honestly, this was one of the smoothest projects we have run with an outside team. Even with the time zone difference, responses usually came the same day and we never felt left in the dark. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later.

Feedback from our customers has been very positive so far.

I would recommend Media Labs Innovation to anyone looking for a dependable AI & Machine Learning partner.

Project summary

We partnered with Media Labs Innovation to add an AI chatbot to our support site that answers questions from our help docs. The work covered requirements, design, development, testing and launch support. Overall it was a 4-month engagement.

  • Overall Rating 4.5
  • Quality 4.0
  • Schedule 5.0
  • Project Cost 5.0
  • Willing To Refer 5.0
Project Type:
AI & Machine Learning
Project Cost:
$500,000+
Project Duration:
Aug 2025 - Dec 2025
Business Type:
Events & Event Management
Location:
Sharjah, UAE

Questions & Answers

Please describe your company, your role, and the industry you operate in.
I'm the Director of Technology at Trueline Productions LLC, a Events & Event Management company based in Sharjah, UAE. I look after our technology and work closely with outside partners on bigger projects.
What specific problem or business challenge led you to hire this company?
Our team was spending too much time on manual work. The goal was to add an AI chatbot to our support site that answers questions from our help docs so they could focus on customers.
What services did the company provide for your project?
AI & Machine Learning, plus QA and some consulting on how to structure the project.
Why did you choose this company over other providers you considered?
A colleague recommended them, and our first calls confirmed they understood what we needed.
How clearly did the company understand your requirements and business goals?
Better than we expected. They pointed out a few things we had not thought about.
How was your overall experience with their communication and project management?
Good. Weekly calls, regular updates and a shared board meant we always knew where things stood.
Did the company deliver the project on time and within your expected budget?
It was delivered on time, and the final invoice matched the original estimate.
What tangible results or business impact have you seen since the project was completed?
Our team saves several hours a week, and we have had very few issues since launch.
What did you like most about working with this company?
How easy they were to work with. They were responsive, honest and genuinely interested in our success.
Would you recommend this company to others, and would you work with them again?
Yes. They are a reliable AI & Machine Learning partner.
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