Please describe your company, your role, and the industry you operate in.
Lakeshore Telecom Ltd is a Telecommunications business in Cork, Ireland. As Senior Product Manager, I was responsible for this project on our side and the main contact for Media Clouds LLC.
What specific problem or business challenge led you to hire this company?
We needed to develop a VR training module for new staff, and we didn't have the in-house capacity to do it ourselves.
What services did the company provide for your project?
AR/VR Development, including planning, development, testing and launch support.
Why did you choose this company over other providers you considered?
We compared three or four agencies. Media Clouds LLC asked the best questions and had good reviews from past clients.
How clearly did the company understand your requirements and business goals?
They understood our goals quickly, partly because they had worked with Telecommunications clients before.
How was your overall experience with their communication and project management?
Organised and transparent. Their project manager kept the project on track and flagged risks early.
Did the company deliver the project on time and within your expected budget?
It was delivered on time, and the final invoice matched the original estimate.
What tangible results or business impact have you seen since the project was completed?
Customer feedback has been positive, and we have seen better engagement since going live.
What did you like most about working with this company?
How easy they were to work with. They were responsive, honest and genuinely interested in our success.
Would you recommend this company to others, and would you work with them again?
Yes, I would recommend them and we plan to work with them again.