Please describe your company, your role, and the industry you operate in.
Northgate Insurance is a Insurance business in Pune, India. As Director of Technology, I was responsible for this project on our side and the main contact for Masarrati IT Studio.
What specific problem or business challenge led you to hire this company?
We needed to build an AR product viewer so customers can preview items in their own space, and we didn't have the in-house capacity to do it ourselves.
What services did the company provide for your project?
AR/VR Development, including planning, development, testing and launch support.
Why did you choose this company over other providers you considered?
We compared three or four agencies. Masarrati IT Studio asked the best questions and had good reviews from past clients.
How clearly did the company understand your requirements and business goals?
Better than we expected. They pointed out a few things we had not thought about.
How was your overall experience with their communication and project management?
Good. Weekly calls, regular updates and a shared board meant we always knew where things stood.
Did the company deliver the project on time and within your expected budget?
Mostly. One milestone slipped by about a week, but the final delivery was on schedule and the budget held.
What tangible results or business impact have you seen since the project was completed?
It is still early, but the numbers are trending in the right direction and the system has been stable.
What did you like most about working with this company?
How easy they were to work with. They were responsive, honest and genuinely interested in our success.
Would you recommend this company to others, and would you work with them again?
Yes. They are a reliable AR/VR Development partner.