Good results, communication improved as the project went on
We got a good result in the end, but the road there had a few bumps. When we changed our minds on a couple of features halfway through, they handled it without fuss and were clear about the impact on cost and timeline. They took the time to understand our business before suggesting anything, which we appreciated after previous agencies jumped straight into building.
The result looks great and performs well, and our internal team found it easy to take over. We had to follow up a few times on smaller bug fixes after launch. Overall, a team we trust and plan to keep working with.
Project summary
We hired Macreel Infosoft Pvt. Ltd. to add an AI chatbot to our support site that answers questions from our help docs. They also took care of integrations with a couple of third-party tools we already used. The project took roughly 7 months from kickoff to launch.
- Project Type:
- AI & Machine Learning
- Project Cost:
- $150,000 to $499,999
- Project Duration:
- Feb 2026 - Sep 2026
- Business Type:
- Insurance
- Location:
- Portland, USA