Good work overall, with a few bumps along the way
Overall the project was a success, though it was not without some challenges. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time. When we changed our minds on a couple of features halfway through, they handled it without fuss and were clear about the impact on cost and timeline. They shared working builds regularly, so we could test early and give feedback before things were locked in.
Since launch, everything has been stable and our team has adapted to it quickly. Documentation at handover was a bit thin and we had to ask for more detail. I would recommend livelyworks to anyone looking for a dependable AI & Machine Learning partner.
Project summary
We engaged livelyworks to add an AI chatbot to our support site that answers questions from our help docs. The work covered requirements, design, development, testing and launch support. We worked together for around 6 months.
- Project Type:
- AI & Machine Learning
- Project Cost:
- $50,000 to $149,999
- Project Duration:
- Dec 2025 - Jun 2026
- Business Type:
- Human Resources
- Location:
- Cambridge, UK