Good results, communication improved as the project went on
Overall the project was a success, though it was not without some challenges. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later. They were upfront about what was realistic within our budget, which helped us prioritise the right features. The developers were knowledgeable and made a few suggestions that ended up saving us time and money.
It has made a real difference to how our team works day to day. There were some early misunderstandings on requirements that took a few rounds to sort out. We are already discussing the next phase with them.
Project summary
We hired Kaizen Deliverables to add an AI chatbot to our support site that answers questions from our help docs. The work covered requirements, design, development, testing and launch support. We worked together for around 7 months.
- Project Type:
- AI & Machine Learning
- Project Cost:
- $50,000 to $149,999
- Project Duration:
- Jan 2026 - Aug 2026
- Business Type:
- Automotive
- Location:
- Minneapolis, USA