Easy to work with and very transparent on timelines and cost
Honestly, this was one of the smoothest projects we have run with an outside team. They took the time to understand our business before suggesting anything, which we appreciated after previous agencies jumped straight into building. We dealt with the same core team throughout, so we did not have to keep re-explaining things. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time.
We are already seeing better numbers than before the project. Overall, a team we trust and plan to keep working with.
Project summary
KAD Infotech was brought in to add an AI chatbot to our support site that answers questions from our help docs. Their team handled planning, development and QA, with our product owner signing off each milestone. The engagement ran for about 8 months.
- Project Type:
- AI & Machine Learning
- Project Cost:
- $10,000 to $49,999
- Project Duration:
- Dec 2025 - Aug 2026
- Business Type:
- Information Technology
- Location:
- Wellington, New Zealand