Please describe your company, your role, and the industry you operate in.
Harborview Fabrication is a Manufacturing business in Ottawa, Canada. As Founder, I was responsible for this project on our side and the main contact for Jarvis Technolabs.
What specific problem or business challenge led you to hire this company?
We needed to run performance and load testing ahead of a big launch, and we didn't have the in-house capacity to do it ourselves.
What services did the company provide for your project?
Quality Assurance & Testing, including planning, development, testing and launch support.
Why did you choose this company over other providers you considered?
A colleague recommended them, and our first calls confirmed they understood what we needed.
How clearly did the company understand your requirements and business goals?
They understood our goals quickly, partly because they had worked with Manufacturing clients before.
How was your overall experience with their communication and project management?
Organised and transparent. Their project manager kept the project on track and flagged risks early.
Did the company deliver the project on time and within your expected budget?
It was delivered on time, and the final invoice matched the original estimate.
What tangible results or business impact have you seen since the project was completed?
Our team saves several hours a week, and we have had very few issues since launch.
What did you like most about working with this company?
How easy they were to work with. They were responsive, honest and genuinely interested in our success.
Would you recommend this company to others, and would you work with them again?
Yes. They are a reliable Quality Assurance & Testing partner.