IT Support in Tokyo

Visit Website Write a Review Claim this Company

Details

Founded:: 2021
Hourly Rates:: $50 - $99 / hr
Employees:: 2 - 9
Ratings:: 4.2 9 Reviews

Industries Served

Financial Services Media & Entertainment Government & Public Sector Travel & Hospitality Mining & Metals Food & Beverage Automotive Nonprofit & NGO Agriculture

Where We Specialize

35% Web Development

Web Development 35%

Ruby on Rails 21%

Virtual Reality 15%

Mobile App Development 12%

Game Development 8%

Bot Development 6%

AI Development 3%

Industry Expertise

FinTech57% Real Estate35% Restaurant8%

Typical Project Size

42% Small Business

37% Enterprise

21% Midmarket Business

About

Since 2021, IT Support in Tokyo has operated as a technology services provider. IT Support in Tokyo focuses on Mobile App Development and Digital Marketing. IT Support in Tokyo employs 2 - 9 people. Typical hourly rates run around $50 - $99 / hr/hr. Their home base is Kawasaki, Japan. This profile is a starting point — reach out to IT Support in Tokyo directly to discuss project specifics.

IT Support in Tokyo Reviews

4.2 9 Reviews

Submit Review

Service

Industry

Project Cost

Sort By

Solid AI & Machine Learning Work With Clear Communication Throughout

Stephanie Reed / Managing Director | Sep 21, 2026

Overall we had a good experience working with IT Support in Tokyo. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time. They were upfront about what was realistic within our budget, which helped us prioritise the right features. Even with the time zone difference, responses usually came the same day and we never felt left in the dark.

We launched on schedule and have not had any major issues since. Their team changed one developer midway, which slowed things down for a couple of weeks.

I would recommend IT Support in Tokyo to anyone looking for a dependable AI & Machine Learning partner.

Project summary

IT Support in Tokyo was brought in to build a demand forecasting model on top of our sales data. They also took care of integrations with a couple of third-party tools we already used. Overall it was a 3-month engagement.

Overall Rating 4.0
Quality 3.5
Schedule 4.0
Project Cost 4.5
Willing To Refer 5.0

Project Type:: AI & Machine Learning
Project Cost:: Less than $10,000
Project Duration:: May 2026 - Aug 2026
Business Type:: Financial Services
Location:: Phoenix, USA

Questions & Answers

Please describe your company, your role, and the industry you operate in.

I work as Managing Director at Lumen Capital Inc. We operate in Financial Services and most of our customers are in and around Phoenix, USA.

What specific problem or business challenge led you to hire this company?

We needed to build a demand forecasting model on top of our sales data, and we didn't have the in-house capacity to do it ourselves.

What services did the company provide for your project?

AI & Machine Learning, including planning, development, testing and launch support.

Why did you choose this company over other providers you considered?

A colleague recommended them, and our first calls confirmed they understood what we needed.

How clearly did the company understand your requirements and business goals?

They understood our goals quickly, partly because they had worked with Financial Services clients before.

How was your overall experience with their communication and project management?

Good. Weekly calls, regular updates and a shared board meant we always knew where things stood.

Did the company deliver the project on time and within your expected budget?

Yes. The only extra cost came from features we added ourselves, and they quoted those fairly.

What tangible results or business impact have you seen since the project was completed?

Customer feedback has been positive, and we have seen better engagement since going live.

What did you like most about working with this company?

The consistency. Same team, same standard, from the first week to the last.

Would you recommend this company to others, and would you work with them again?

Yes, I've already recommended them to a couple of people I know.

Professional Game Development Team, Smooth Delivery From Start to Finish

Hannah Clarke / Co-Founder & CTO | Sep 14, 2026

Our experience with IT Support in Tokyo was really positive from start to finish. Their project manager kept things organised and was quick to flag anything that might affect the timeline. We dealt with the same core team throughout, so we did not have to keep re-explaining things.

We are already seeing better numbers than before the project. We are already discussing the next phase with them.

Project summary

IT Support in Tokyo was brought in to build the multiplayer features for our existing game. The project was split into milestones, with a working build shared at the end of each one. The engagement ran for about 4 months.

Overall Rating 4.5
Quality 4.5
Schedule 5.0
Project Cost 4.5
Willing To Refer 5.0

Project Type:: Game Development
Project Cost:: $10,000 to $49,999
Project Duration:: Apr 2026 - Aug 2026
Business Type:: Media & Entertainment
Location:: Reading, UK

Questions & Answers

Please describe your company, your role, and the industry you operate in.

Ironwood Media Ltd is a Media & Entertainment business in Reading, UK. As Co-Founder & CTO, I was responsible for this project on our side and the main contact for IT Support in Tokyo.

What specific problem or business challenge led you to hire this company?

We had tried to do this internally and it stalled. We needed specialists to build the multiplayer features for our existing game.

What services did the company provide for your project?

Mainly Game Development. They also helped with the technical planning and a few integrations with our existing tools.

Why did you choose this company over other providers you considered?

We compared three or four agencies. IT Support in Tokyo asked the best questions and had good reviews from past clients.

How clearly did the company understand your requirements and business goals?

Very well. They asked a lot of questions upfront and turned our rough ideas into a clear plan.

How was your overall experience with their communication and project management?

Communication was good overall and improved further once we settled into a routine.

Did the company deliver the project on time and within your expected budget?

It was delivered on time, and the final invoice matched the original estimate.

What tangible results or business impact have you seen since the project was completed?

Customer feedback has been positive, and we have seen better engagement since going live.

What did you like most about working with this company?

Their attention to detail and the quality of the final product.

Would you recommend this company to others, and would you work with them again?

Definitely. We have already started talking about the next phase.

Good results, communication improved as the project went on

Harry Shaw / Head of Engineering | Jul 31, 2026

Overall the project was a success, though it was not without some challenges. The developers were knowledgeable and made a few suggestions that ended up saving us time and money. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time.

The AI & Machine Learning work has already made a noticeable difference — tasks that used to take hours now take minutes. Estimates on a few features were optimistic and those took longer than planned. Overall, a team we trust and plan to keep working with.

Project summary

We engaged IT Support in Tokyo to build a demand forecasting model on top of our sales data. Scope included discovery workshops, development in two-week sprints and a short support period after launch. The project took roughly 2 months from kickoff to launch.

Overall Rating 3.5
Quality 3.5
Schedule 3.5
Project Cost 3.5
Willing To Refer 5.0

Project Type:: AI & Machine Learning
Project Cost:: $50,000 to $149,999
Project Duration:: Apr 2026 - Jun 2026
Business Type:: Government & Public Sector
Location:: Cardiff, UK

Questions & Answers

Please describe your company, your role, and the industry you operate in.

Fairway Council Services is a Government & Public Sector business in Cardiff, UK. As Head of Engineering, I was responsible for this project on our side and the main contact for IT Support in Tokyo.

What specific problem or business challenge led you to hire this company?

Our existing setup was holding us back. We wanted to build a demand forecasting model on top of our sales data before our busy season.

What services did the company provide for your project?

Mainly AI & Machine Learning. They also helped with the technical planning and a few integrations with our existing tools.

Why did you choose this company over other providers you considered?

A colleague recommended them, and our first calls confirmed they understood what we needed.

How clearly did the company understand your requirements and business goals?

They understood our goals quickly, partly because they had worked with Government & Public Sector clients before.

How was your overall experience with their communication and project management?

Communication was good overall and improved further once we settled into a routine.

Did the company deliver the project on time and within your expected budget?

Mostly. One milestone slipped by about a week, but the final delivery was on schedule and the budget held.

What tangible results or business impact have you seen since the project was completed?

We can now handle more volume without adding staff, which was the main goal.

What did you like most about working with this company?

Their attention to detail and the quality of the final product.

Would you recommend this company to others, and would you work with them again?

Definitely. We have already started talking about the next phase.

Dependable Game Development Partner for a Growing Travel & Hospitality Business

Andre Wallace / Co-Founder & CTO | May 24, 2026

Our experience with IT Support in Tokyo was really positive from start to finish. Their project manager kept things organised and was quick to flag anything that might affect the timeline. They took the time to understand our business before suggesting anything, which we appreciated after previous agencies jumped straight into building. They were upfront about what was realistic within our budget, which helped us prioritise the right features.

The Game Development work has already made a noticeable difference — tasks that used to take hours now take minutes. Happy to recommend them.

Project summary

We engaged IT Support in Tokyo to port our game to new platforms and improve performance. The project was split into milestones, with a working build shared at the end of each one. The engagement ran for about 8 months.

Overall Rating 4.5
Quality 4.0
Schedule 4.5
Project Cost 4.5
Willing To Refer 5.0

Project Type:: Game Development
Project Cost:: $10,000 to $49,999
Project Duration:: Jul 2025 - Mar 2026
Business Type:: Travel & Hospitality
Location:: Raleigh, USA

Questions & Answers

Please describe your company, your role, and the industry you operate in.

I'm the Co-Founder & CTO at Trueline Hotels Inc, a Travel & Hospitality company based in Raleigh, USA. I look after our technology and work closely with outside partners on bigger projects.

What specific problem or business challenge led you to hire this company?

We had tried to do this internally and it stalled. We needed specialists to port our game to new platforms and improve performance.

What services did the company provide for your project?

Game Development, plus QA and some consulting on how to structure the project.

Why did you choose this company over other providers you considered?

They had relevant experience in Travel & Hospitality and their proposal was the clearest of the ones we received.

How clearly did the company understand your requirements and business goals?

Very well. They asked a lot of questions upfront and turned our rough ideas into a clear plan.

How was your overall experience with their communication and project management?

Good. Weekly calls, regular updates and a shared board meant we always knew where things stood.

Did the company deliver the project on time and within your expected budget?

Yes, on time and within budget.

What tangible results or business impact have you seen since the project was completed?

Customer feedback has been positive, and we have seen better engagement since going live.

What did you like most about working with this company?

That they were proactive — they suggested improvements instead of just doing what was asked.

Would you recommend this company to others, and would you work with them again?

Yes. They are a reliable Game Development partner.

Good value and a team that genuinely cares about the result

Lena Schmidt / CEO | Mar 14, 2026

I would rate this engagement highly on almost every front. Even with the time zone difference, responses usually came the same day and we never felt left in the dark. Their project manager kept things organised and was quick to flag anything that might affect the timeline.

We are already seeing better numbers than before the project.

Overall, a team we trust and plan to keep working with.

Project summary

We partnered with IT Support in Tokyo to build the multiplayer features for our existing game. Scope included discovery workshops, development in two-week sprints and a short support period after launch. Overall it was a 3-month engagement.

Overall Rating 4.5
Quality 4.5
Schedule 4.5
Project Cost 4.0
Willing To Refer 5.0

Project Type:: Game Development
Project Cost:: Less than $10,000
Project Duration:: Oct 2025 - Jan 2026
Business Type:: Mining & Metals
Location:: Hamburg, Germany

Questions & Answers

Please describe your company, your role, and the industry you operate in.

I'm the CEO at Lumen Mining GmbH, a Mining & Metals company based in Hamburg, Germany. I look after our technology and work closely with outside partners on bigger projects.

What specific problem or business challenge led you to hire this company?

Our team was spending too much time on manual work. The goal was to build the multiplayer features for our existing game so they could focus on customers.

What services did the company provide for your project?

Game Development, plus QA and some consulting on how to structure the project.

Why did you choose this company over other providers you considered?

We compared three or four agencies. IT Support in Tokyo asked the best questions and had good reviews from past clients.

How clearly did the company understand your requirements and business goals?

They understood our goals quickly, partly because they had worked with Mining & Metals clients before.

How was your overall experience with their communication and project management?

Communication was good overall and improved further once we settled into a routine.

Did the company deliver the project on time and within your expected budget?

Yes. The only extra cost came from features we added ourselves, and they quoted those fairly.

What tangible results or business impact have you seen since the project was completed?

Customer feedback has been positive, and we have seen better engagement since going live.

What did you like most about working with this company?

Their attention to detail and the quality of the final product.

Would you recommend this company to others, and would you work with them again?

Yes, I would recommend them and we plan to work with them again.

Dependable AI & Machine Learning Partner for a Growing Food & Beverage Business

Lerato Botha / Director | Feb 13, 2026

We were happy with the final result. When we changed our minds on a couple of features halfway through, they handled it without fuss and were clear about the impact on cost and timeline. Even with the time zone difference, responses usually came the same day and we never felt left in the dark. They were upfront about what was realistic within our budget, which helped us prioritise the right features.

It has made a real difference to how our team works day to day. A couple of milestones slipped by a week or so, mostly around testing. Happy to recommend them.

Project summary

IT Support in Tokyo was brought in to automate document data extraction that our team was doing by hand. Scope included discovery workshops, development in two-week sprints and a short support period after launch. The project took roughly 5 months from kickoff to launch.

Overall Rating 4.0
Quality 4.0
Schedule 4.0
Project Cost 4.5
Willing To Refer 5.0

Project Type:: AI & Machine Learning
Project Cost:: Less than $10,000
Project Duration:: Aug 2025 - Jan 2026
Business Type:: Food & Beverage
Location:: Johannesburg, South Africa

Questions & Answers

Please describe your company, your role, and the industry you operate in.

I'm the Director at Clearfield Bakery (Pty) Ltd, a Food & Beverage company based in Johannesburg, South Africa. I look after our technology and work closely with outside partners on bigger projects.

What specific problem or business challenge led you to hire this company?

We had tried to do this internally and it stalled. We needed specialists to automate document data extraction that our team was doing by hand.

What services did the company provide for your project?

AI & Machine Learning, including planning, development, testing and launch support.

Why did you choose this company over other providers you considered?

Their pricing was fair and they were honest about timelines instead of just telling us what we wanted to hear.

How clearly did the company understand your requirements and business goals?

Better than we expected. They pointed out a few things we had not thought about.

How was your overall experience with their communication and project management?

Communication was good overall and improved further once we settled into a routine.

Did the company deliver the project on time and within your expected budget?

It was delivered on time, and the final invoice matched the original estimate.

What tangible results or business impact have you seen since the project was completed?

It is still early, but the numbers are trending in the right direction and the system has been stable.

What did you like most about working with this company?

How easy they were to work with. They were responsive, honest and genuinely interested in our success.

Would you recommend this company to others, and would you work with them again?

Definitely. We have already started talking about the next phase.

Professional AI & Machine Learning Team, Smooth Delivery From Start to Finish

Luke Nguyen / Senior Engineering Manager | Feb 01, 2026

IT Support in Tokyo did good work for us, and we would use them again. They were upfront about what was realistic within our budget, which helped us prioritise the right features. Even with the time zone difference, responses usually came the same day and we never felt left in the dark. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time.

The AI & Machine Learning work has already made a noticeable difference — tasks that used to take hours now take minutes. There were some early misunderstandings on requirements that took a few rounds to sort out. If you need a team that communicates well and delivers, they are a good choice.

Project summary

IT Support in Tokyo was brought in to add an AI chatbot to our support site that answers questions from our help docs. They worked alongside our in-house team, which mostly handled business requirements and testing. We worked together for around 7 months.

Overall Rating 4.0
Quality 4.0
Schedule 4.5
Project Cost 4.0
Willing To Refer 5.0

Project Type:: AI & Machine Learning
Project Cost:: $50,000 to $149,999
Project Duration:: May 2025 - Dec 2025
Business Type:: Automotive
Location:: Gold Coast, Australia

Questions & Answers

Please describe your company, your role, and the industry you operate in.

I work as Senior Engineering Manager at Stonebridge Automotive Pty Ltd. We operate in Automotive and most of our customers are in and around Gold Coast, Australia.

What specific problem or business challenge led you to hire this company?

We needed to add an AI chatbot to our support site that answers questions from our help docs, and we didn't have the in-house capacity to do it ourselves.

What services did the company provide for your project?

AI & Machine Learning, including planning, development, testing and launch support.

Why did you choose this company over other providers you considered?

A colleague recommended them, and our first calls confirmed they understood what we needed.

How clearly did the company understand your requirements and business goals?

Very well. They asked a lot of questions upfront and turned our rough ideas into a clear plan.

How was your overall experience with their communication and project management?

Very responsive. We usually heard back the same day, even with the time difference.

Did the company deliver the project on time and within your expected budget?

Mostly. One milestone slipped by about a week, but the final delivery was on schedule and the budget held.

What tangible results or business impact have you seen since the project was completed?

It is still early, but the numbers are trending in the right direction and the system has been stable.

What did you like most about working with this company?

That they were proactive — they suggested improvements instead of just doing what was asked.

Would you recommend this company to others, and would you work with them again?

Yes, I would recommend them and we plan to work with them again.

Strong Technical Skills and a Very Responsive AI & Machine Learning Team

Noura Qureshi / Co-Founder | Jan 29, 2026

IT Support in Tokyo did good work for us, and we would use them again. We dealt with the same core team throughout, so we did not have to keep re-explaining things. When we changed our minds on a couple of features halfway through, they handled it without fuss and were clear about the impact on cost and timeline. They were upfront about what was realistic within our budget, which helped us prioritise the right features.

The AI & Machine Learning work has already made a noticeable difference — tasks that used to take hours now take minutes. A couple of milestones slipped by a week or so, mostly around testing.

Happy to recommend them.

Project summary

We partnered with IT Support in Tokyo to build a demand forecasting model on top of our sales data. The project was split into milestones, with a working build shared at the end of each one. The project took roughly 3 months from kickoff to launch.

Overall Rating 4.0
Quality 3.5
Schedule 4.0
Project Cost 4.5
Willing To Refer 5.0

Project Type:: AI & Machine Learning
Project Cost:: $10,000 to $49,999
Project Duration:: Sep 2025 - Dec 2025
Business Type:: Nonprofit & NGO
Location:: Abu Dhabi, UAE

Questions & Answers

Please describe your company, your role, and the industry you operate in.

I'm the Co-Founder at Pioneer Alliance FZ-LLC, a Nonprofit & NGO company based in Abu Dhabi, UAE. I look after our technology and work closely with outside partners on bigger projects.

What specific problem or business challenge led you to hire this company?

We had tried to do this internally and it stalled. We needed specialists to build a demand forecasting model on top of our sales data.