Solid delivery, though timelines needed some pushing
Overall the project was a success, though it was not without some challenges. When we changed our minds on a couple of features halfway through, they handled it without fuss and were clear about the impact on cost and timeline. The developers were knowledgeable and made a few suggestions that ended up saving us time and money. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later.
We are already seeing better numbers than before the project. We had to follow up a few times on smaller bug fixes after launch. Overall, a team we trust and plan to keep working with.
Project summary
IT OESTE was brought in to add an AI chatbot to our support site that answers questions from our help docs. Scope included discovery workshops, development in two-week sprints and a short support period after launch. The engagement ran for about 9 months.
- Project Type:
- AI & Machine Learning
- Project Cost:
- $10,000 to $49,999
- Project Duration:
- Nov 2025 - Aug 2026
- Business Type:
- Government & Public Sector
- Location:
- Montreal, Canada