Solid delivery, though timelines needed some pushing
Overall the project was a success, though it was not without some challenges. We dealt with the same core team throughout, so we did not have to keep re-explaining things. Even with the time zone difference, responses usually came the same day and we never felt left in the dark.
The result looks great and performs well, and our internal team found it easy to take over. Documentation at handover was a bit thin and we had to ask for more detail.
I would recommend InDesign Arts to anyone looking for a dependable IT Managed Services partner.
Project summary
We partnered with InDesign Arts to manage our servers, backups and helpdesk. They also took care of integrations with a couple of third-party tools we already used. The project took roughly 9 months from kickoff to launch.
- Project Type:
- IT Managed Services
- Project Cost:
- $500,000+
- Project Duration:
- Nov 2025 - Aug 2026
- Business Type:
- Insurance
- Location:
- Mumbai, India
