Details
| Founded: | 2004 |
|---|---|
| Hourly Rates: | $150 - $199 |
| Employees: | 50 - 249 |
| Avg. Project Cost: | $10,000+ |
| Ratings: |
4.4
7 Reviews
|
Industries Served
Travel & Hospitality
Energy & Utilities
Automotive
Construction
Manufacturing
Human Resources
Logistics & Supply Chain
About
Improving is a technology management & consulting services company. They try to do this by developing clarity, providing results, continuously growing, clarifying expectations, and keeping their commitments. Their innovative solutions & processes have helped lots of clients over the globe achieve their tactical & strategic business objectives. It is one of the best mobile app development company.
Improving Reviews
4.4
7 Reviews
Finally got sales, marketing, and customer success working from the same system
Faisal Al-Dosari / Head of Innovation | Jun 10, 2026The easiest thing to praise is the technical output itself — solid test coverage, a deployment pipeline that just works, documentation that people actually reference instead of ignoring. But what I keep coming back to is the number of conversations we haven't had to have since launch. No 2am incident calls. No emergency patches. No post-mortems about what went sideways. That absence is really the whole pitch, if you ask me.
Project summary
Dynamic pricing had been run manually for years. We knew the revenue upside was real but had no in-house way to build the models and wire them into the booking engine.
| 4.5 Overall Rating |
| 4.5 Quality |
| 4.5 Schedule |
| 5.0 Project Cost |
| 5.0 Willing To Refer |
| Project Type: | CRM Development |
|---|---|
| Project Cost: | Less than $10,000 |
| Project Duration: | Feb 2026 - May 2026 |
| Business Type: | Travel & Hospitality |
|---|---|
| Location: | Dammam, Saudi Arabia |
Questions & Answers
Please describe your company, your role, and the industry you operate in.
Oasis Tech Ventures is a Travel & Hospitality business headquartered in Dammam, Saudi Arabia. As Head of Innovation I'm responsible for the whole technology agenda — infrastructure, product, and how we pick vendors. Every decision we make on the technology side has to tie back to a clear business case before it gets approved.
What specific problem or business challenge led you to hire this company?
A competitor move forced our hand and compressed a roadmap item we'd planned for the following year. The CRM Development investment we'd scheduled twelve months out suddenly needed to happen in six, and building it internally in that window wasn't realistic.
What services did the company provide for your project?
The scope ran the full CRM Development lifecycle — discovery, requirements, architecture, development across roughly a dozen sprints, integration testing, performance validation, deployment, and a four-week hypercare window afterward. They also handed over full documentation and ran a knowledge transfer session for our internal team.
Why did you choose this company over other providers you considered?
We were coming off a failed engagement and went into vendor selection this time with a lot more scrutiny. We asked pointed questions about how they handle scope changes, how they estimate, how they communicate bad news. The answers were specific and consistent across everyone we spoke to on their team, which gave us confidence it wasn't a rehearsed pitch.
How clearly did the company understand your requirements and business goals?
Really well, partly because they already had Travel & Hospitality experience that cut down on the amount of context we had to provide. They knew the terminology, asked the right questions, and translated our business requirements into technical specs accurately enough that development barely needed any clarification cycles.
How was your overall experience with their communication and project management?
Genuinely excellent, especially given the time difference between Dammam, Saudi Arabia and the delivery team. Written updates were consistent and specific, anything needing a decision got same-day turnaround, and nothing slipped through the cracks across the whole engagement.
Did the company deliver the project on time and within your expected budget?
On time and inside the approved budget. Their estimating was notably accurate — they'd broken the work down in enough detail during discovery that the forecast held up the whole way through, instead of drifting with every small change. We had exactly one change request, and it was for scope we added ourselves.
What tangible results or business impact have you seen since the project was completed?
Hard to isolate perfectly given everything else going on in the business, but the numbers we can attribute directly to the CRM Development work are solid: session duration up, conversion up, error rate down, and our NPS for that touchpoint has moved noticeably. Our account managers say it's coming up positively in client conversations now too.
What did you like most about working with this company?
Their willingness to just be direct. If our requirements were unclear, they said so. If our priorities contradicted each other, they explained why. If an approach we'd assumed was right actually had real downsides, they told us before we'd committed to it. That kind of honesty is exactly what I look for in a long-term partner.
Would you recommend this company to others, and would you work with them again?
Yes — though I'll add that they're not the cheapest option out there and they're selective about what they take on. If price is your main filter, look elsewhere. If you need a partner you can trust with a serious CRM Development program in Travel & Hospitality and expect them to actually deliver against the brief, this is the team.
The observability stack caught three incidents before a single user reported anything
Airi Kobayashi / Head of Product Development | May 24, 2026Our stakeholder list for this project included board members, operations leads, compliance, and end users, all with wildly different levels of technical fluency and different definitions of success. Managing that mix well is genuinely hard, and this team did it better than any vendor we've worked with. They shifted register depending on who they were talking to without ever dumbing down the substance, kept expectations honest the whole way through, and delivered something each group could point to as meeting their own bar. That range is rare.
Project summary
Our field service system hadn't seen a serious update in years, and a growing technician headcount combined with increasingly complex jobs had exposed every one of its limits.
| 4.0 Overall Rating |
| 4.5 Quality |
| 3.5 Schedule |
| 4.5 Project Cost |
| 5.0 Willing To Refer |
| Project Type: | DevOps Services |
|---|---|
| Project Cost: | $500,000+ |
| Project Duration: | Jul 2025 - Mar 2026 |
| Business Type: | Energy & Utilities |
|---|---|
| Location: | Nagoya, Japan |
Questions & Answers
Please describe your company, your role, and the industry you operate in.
As Head of Product Development at Rising Sun Commerce KK I oversee technology spend and delivery across our Energy & Utilities operations out of Nagoya, Japan. We're a commercially minded business, so every technology decision gets judged on what it actually contributes to the bottom line, not on how elegant it looks on paper.
What specific problem or business challenge led you to hire this company?
Our previous vendor had maintained this platform for a few years, and the technical debt had piled up to the point where our delivery speed had dropped to a fraction of what it used to be. We needed fresh engineering eyes and an actual plan to deal with the underlying mess.
What services did the company provide for your project?
The scope ran the full DevOps Services lifecycle — discovery, requirements, architecture, development across roughly a dozen sprints, integration testing, performance validation, deployment, and a four-week hypercare window afterward. They also handed over full documentation and ran a knowledge transfer session for our internal team.
Why did you choose this company over other providers you considered?
The questions they asked during the briefing stage told us most of what we needed to know. Vendors who ask sharp questions during sales tend to bring that same rigor into delivery, and that held up. The technical proposal had real substance, the team was senior from the start, and the pricing was straightforward.
How clearly did the company understand your requirements and business goals?
Thoroughly. The requirements document was detailed enough that our own QA team used it directly to build acceptance criteria. Every user story had a clear business reason attached, and nothing was left open to interpretation. That discipline early on paid off through the rest of development and testing.
How was your overall experience with their communication and project management?
Genuinely excellent, especially given the time difference between Nagoya, Japan and the delivery team. Written updates were consistent and specific, anything needing a decision got same-day turnaround, and nothing slipped through the cracks across the whole engagement.
Did the company deliver the project on time and within your expected budget?
On time and inside the approved budget. Their estimating was notably accurate — they'd broken the work down in enough detail during discovery that the forecast held up the whole way through, instead of drifting with every small change. We had exactly one change request, and it was for scope we added ourselves.
What tangible results or business impact have you seen since the project was completed?
We went live about three months ago. User adoption beat the target we'd set by roughly 20 percent in the first month, and support ticket volume has dropped noticeably since. Features we'd shelved because the old architecture made them too expensive to build are now back on the roadmap.
What did you like most about working with this company?
What they did after launch. A lot of vendors treat go-live as the finish line. This team treated it as the start of a different phase — the hypercare period was substantial, the documentation held up in practice, and they checked back in at the thirty and ninety day marks to go over production metrics with us unprompted.
Would you recommend this company to others, and would you work with them again?
Absolutely, with one caveat worth mentioning: the value really starts in discovery, so clients who take that phase seriously will get the most out of it. We put real effort in upfront and it clearly paid off in what got delivered.
The rebuilt site went from something we apologized for to something our sales team leads with
Agnieszka Zielińska / CTO | May 08, 2026I went into this engagement genuinely skeptical. A previous vendor had left us with a system that technically worked but that nobody trusted, and I wasn't interested in repeating that experience. This team earned trust the slow way — solid discovery documentation, technical proposals that held up under scrutiny, sprints that landed when promised, and ultimately a production system that has simply behaved. I don't open conversations about them with caveats anymore.
Project summary
The shift to EVs created dealer network management needs our existing system was never designed for. A targeted rebuild was the path the leadership team had already agreed on.
| 4.5 Overall Rating |
| 4.0 Quality |
| 5.0 Schedule |
| 4.5 Project Cost |
| 5.0 Willing To Refer |
| Project Type: | Web Development |
|---|---|
| Project Cost: | $500,000+ |
| Project Duration: | Nov 2025 - Feb 2026 |
| Business Type: | Automotive |
|---|---|
| Location: | Poznań, Poland |
Questions & Answers
Please describe your company, your role, and the industry you operate in.
Bug Tech Studio has been operating in Automotive for a while now, headquartered in Poznań, Poland. As CTO I sit across both strategic planning and day-to-day technology delivery. We hold our vendors to a high bar because our own clients hold us to one — it's only fair to expect the same discipline from partners.
What specific problem or business challenge led you to hire this company?
We had a clear product direction for our next stage of growth in Automotive, but not the internal engineering depth to actually execute it. The Web Development piece specifically needed specialist skills we couldn't realistically hire for on the timeline our business plan demanded.
What services did the company provide for your project?
The scope ran the full Web Development lifecycle — discovery, requirements, architecture, development across roughly a dozen sprints, integration testing, performance validation, deployment, and a four-week hypercare window afterward. They also handed over full documentation and ran a knowledge transfer session for our internal team.
Why did you choose this company over other providers you considered?
The questions they asked during the briefing stage told us most of what we needed to know. Vendors who ask sharp questions during sales tend to bring that same rigor into delivery, and that held up. The technical proposal had real substance, the team was senior from the start, and the pricing was straightforward.
How clearly did the company understand your requirements and business goals?
Very well. The discovery phase was more thorough than anything we'd been through with prior vendors. They pushed back on requirements that were vague or contradictory, suggested better alternatives where our own thinking was limited, and produced a spec our internal stakeholders agreed was the clearest version of the product they'd ever seen written down.
How was your overall experience with their communication and project management?
Proactive and well-calibrated. Technical detail for the engineering side, plain summaries for the steering group, and risk flags that came with a proposed fix attached rather than just a problem statement. The biweekly sprint reviews kept our stakeholders in the loop without requiring them to sit in on every working session.
Did the company deliver the project on time and within your expected budget?
The project came in on schedule. Budget stayed within the agreed ceiling, including one scope addition we asked for ourselves, which was quoted fairly and handled without disturbing the rest of the timeline. Nothing about the invoice came as a surprise.
What tangible results or business impact have you seen since the project was completed?
The clearest measure is how the system's actually performing in production. In the four months since go-live we've had zero major incidents, our page performance scores improved across every Core Web Vitals metric, and two enterprise clients who'd previously flagged our old platform's limits during renewal talks signed again without raising it.
What did you like most about working with this company?
Their willingness to just be direct. If our requirements were unclear, they said so. If our priorities contradicted each other, they explained why. If an approach we'd assumed was right actually had real downsides, they told us before we'd committed to it. That kind of honesty is exactly what I look for in a long-term partner.
Would you recommend this company to others, and would you work with them again?
Yes — though I'll add that they're not the cheapest option out there and they're selective about what they take on. If price is your main filter, look elsewhere. If you need a partner you can trust with a serious Web Development program in Automotive and expect them to actually deliver against the brief, this is the team.
Monetization was integrated in a way players tolerated rather than resented
Delphine Rousseau / Director of Platform Engineering | Apr 14, 2026Looking back, the thing that stands out most is how uneventful the whole project was. Technology projects of this size tend to generate their share of fire drills and awkward escalation calls. This one really didn't. Issues got flagged early enough that they never became incidents, scope changes went through an actual process instead of a tense phone call, and risks were tracked rather than just hoped away. That kind of quiet competence is unusual in my experience, and it made the whole thing feel easier on our end than I know it was on theirs.
Project summary
Years of incremental patches had left us with a platform that technically worked but was quietly holding the business back strategically. A proper rebuild was the agreed way forward.
| 4.5 Overall Rating |
| 4.5 Quality |
| 5.0 Schedule |
| 4.5 Project Cost |
| 5.0 Willing To Refer |
| Project Type: | Game Development |
|---|---|
| Project Cost: | Less than $10,000 |
| Project Duration: | Jun 2025 - Jan 2026 |
| Business Type: | Construction |
|---|---|
| Location: | Vancouver, Canada |
Questions & Answers
Please describe your company, your role, and the industry you operate in.
Pacific Crest Ventures is a Construction business headquartered in Vancouver, Canada. As Director of Platform Engineering I'm responsible for the whole technology agenda — infrastructure, product, and how we pick vendors. Every decision we make on the technology side has to tie back to a clear business case before it gets approved.
What specific problem or business challenge led you to hire this company?
Regulation in our Construction segment shifted and the compliance deadline came from the regulator, not from us. The scale of the Game Development changes required justified bringing in a specialist rather than pulling our internal team off the product roadmap to handle it.
What services did the company provide for your project?
The scope ran the full Game Development lifecycle — discovery, requirements, architecture, development across roughly a dozen sprints, integration testing, performance validation, deployment, and a four-week hypercare window afterward. They also handed over full documentation and ran a knowledge transfer session for our internal team.
Why did you choose this company over other providers you considered?
A peer in the Construction space had used them for something similar in Game Development and recommended them without hesitation. Our own due diligence backed that up. Domain knowledge, Game Development depth, and a track record of actually delivering — that combination made the decision easy.
How clearly did the company understand your requirements and business goals?
Very well. The discovery phase was more thorough than anything we'd been through with prior vendors. They pushed back on requirements that were vague or contradictory, suggested better alternatives where our own thinking was limited, and produced a spec our internal stakeholders agreed was the clearest version of the product they'd ever seen written down.
How was your overall experience with their communication and project management?
The most structured project management I've dealt with from any outside vendor. Sprint planning was tight, acceptance criteria were specific, and retrospectives actually led to changes rather than just being a box to tick. The backlog and risk register were both treated as live tools, not paperwork. I never once had to chase a status update.
Did the company deliver the project on time and within your expected budget?
Both, yes. One sprint hit a one-week delay from a third-party API dependency outside anyone's control. The team flagged it three weeks ahead of time, laid out two options, and we picked an approach that clawed the schedule back within the same sprint. That's the kind of foresight that separates real project management from just reacting to problems.
What tangible results or business impact have you seen since the project was completed?
We went live about three months ago. User adoption beat the target we'd set by roughly 20 percent in the first month, and support ticket volume has dropped noticeably since. Features we'd shelved because the old architecture made them too expensive to build are now back on the roadmap.
What did you like most about working with this company?
Their willingness to just be direct. If our requirements were unclear, they said so. If our priorities contradicted each other, they explained why. If an approach we'd assumed was right actually had real downsides, they told us before we'd committed to it. That kind of honesty is exactly what I look for in a long-term partner.
Would you recommend this company to others, and would you work with them again?
Without reservation. We're already in early conversations about a second engagement, and I expect this to turn into a multi-year relationship. Anyone in Construction looking for real Game Development depth paired with actual delivery discipline should have this team near the top of their list.
This engagement shifted our culture as much as it shifted our tooling
Julian Ashworth / Head of Digital Strategy | Mar 17, 2026The easiest thing to praise is the technical output itself — solid test coverage, a deployment pipeline that just works, documentation that people actually reference instead of ignoring. But what I keep coming back to is the number of conversations we haven't had to have since launch. No 2am incident calls. No emergency patches. No post-mortems about what went sideways. That absence is really the whole pitch, if you ask me.
Project summary
Unplanned downtime had become our biggest single cost line, and our own data suggested predictive maintenance could fix most of it — if we had the infrastructure to act on the signal.
| 4.5 Overall Rating |
| 4.5 Quality |
| 5.0 Schedule |
| 4.0 Project Cost |
| 5.0 Willing To Refer |
| Project Type: | DevOps Services |
|---|---|
| Project Cost: | $50,000 to $149,999 |
| Project Duration: | Mar 2025 - Jan 2026 |
| Business Type: | Manufacturing |
|---|---|
| Location: | London, UK |
Questions & Answers
Please describe your company, your role, and the industry you operate in.
Kingswood Consulting Ltd has been operating in Manufacturing for a while now, headquartered in London, UK. As Head of Digital Strategy I sit across both strategic planning and day-to-day technology delivery. We hold our vendors to a high bar because our own clients hold us to one — it's only fair to expect the same discipline from partners.
What specific problem or business challenge led you to hire this company?
Regulation in our Manufacturing segment shifted and the compliance deadline came from the regulator, not from us. The scale of the DevOps Services changes required justified bringing in a specialist rather than pulling our internal team off the product roadmap to handle it.
What services did the company provide for your project?
The core of it was DevOps Services, though their involvement grew to include technical consulting during discovery that meaningfully sharpened our own requirements. They also took full ownership of the third-party integration work, which had been a coordination headache on past projects, and just handled it themselves.
Why did you choose this company over other providers you considered?
The questions they asked during the briefing stage told us most of what we needed to know. Vendors who ask sharp questions during sales tend to bring that same rigor into delivery, and that held up. The technical proposal had real substance, the team was senior from the start, and the pricing was straightforward.
How clearly did the company understand your requirements and business goals?
Very well. The discovery phase was more thorough than anything we'd been through with prior vendors. They pushed back on requirements that were vague or contradictory, suggested better alternatives where our own thinking was limited, and produced a spec our internal stakeholders agreed was the clearest version of the product they'd ever seen written down.
How was your overall experience with their communication and project management?
Genuinely excellent, especially given the time difference between London, UK and the delivery team. Written updates were consistent and specific, anything needing a decision got same-day turnaround, and nothing slipped through the cracks across the whole engagement.
Did the company deliver the project on time and within your expected budget?
Yes to both. I'd quietly built in some contingency given the complexity and the number of integrations involved, and none of it ended up being needed. Delivery landed on the agreed date and the final invoice was within a rounding error of the approved budget — rarer than most people in this industry would admit.
What tangible results or business impact have you seen since the project was completed?
We went live about three months ago. User adoption beat the target we'd set by roughly 20 percent in the first month, and support ticket volume has dropped noticeably since. Features we'd shelved because the old architecture made them too expensive to build are now back on the roadmap.
What did you like most about working with this company?
Their willingness to just be direct. If our requirements were unclear, they said so. If our priorities contradicted each other, they explained why. If an approach we'd assumed was right actually had real downsides, they told us before we'd committed to it. That kind of honesty is exactly what I look for in a long-term partner.
Would you recommend this company to others, and would you work with them again?
Without reservation. We're already in early conversations about a second engagement, and I expect this to turn into a multi-year relationship. Anyone in Manufacturing looking for real DevOps Services depth paired with actual delivery discipline should have this team near the top of their list.
Our data science team became genuinely productive for what felt like the first time
Preston Locke / Director of Technology | Mar 16, 2026We handed this team an aggressive deadline, a genuinely complicated scope, and a client-side team on our end that was stretched thin and slow to respond at times. They handled all of it without complaint. When they needed something from us they asked precisely and on time. When they didn't, they just kept moving. The project still landed on schedule despite our side being the weaker link for a good chunk of it, which tells you something about how they operate under pressure.
Project summary
Years of incremental patches had left us with a platform that technically worked but was quietly holding the business back strategically. A proper rebuild was the agreed way forward.
| 4.5 Overall Rating |
| 4.5 Quality |
| 4.5 Schedule |
| 4.5 Project Cost |
| 5.0 Willing To Refer |
| Project Type: | Data & Analytics |
|---|---|
| Project Cost: | $150,000 to $499,999 |
| Project Duration: | Jun 2025 - Feb 2026 |
| Business Type: | Human Resources |
|---|---|
| Location: | Philadelphia, USA |
Questions & Answers
Please describe your company, your role, and the industry you operate in.
As Director of Technology at Anchorpoint Insurance Co I oversee technology spend and delivery across our Human Resources operations out of Philadelphia, USA. We're a commercially minded business, so every technology decision gets judged on what it actually contributes to the bottom line, not on how elegant it looks on paper.
What specific problem or business challenge led you to hire this company?
Our Data & Analytics capability had become the thing slowing everything else down. New feature requests, client asks, internal initiatives — all of it kept queuing up behind a platform that had been stretched way past what it was originally built for. We needed a proper rebuild, not another patch.
What services did the company provide for your project?
Full Data & Analytics delivery, with particular depth on the integration and data migration pieces — the riskiest parts of the whole program. On top of that, they kept a dedicated QA person on the project throughout and left our operations team with a proper runbook at handover.
Why did you choose this company over other providers you considered?
A peer in the Human Resources space had used them for something similar in Data & Analytics and recommended them without hesitation. Our own due diligence backed that up. Domain knowledge, Data & Analytics depth, and a track record of actually delivering — that combination made the decision easy.
How clearly did the company understand your requirements and business goals?
Better than we understood them ourselves, honestly. The workshops they ran surfaced assumptions we'd never questioned and exposed a few requirements that flatly contradicted each other. Sorting that out before development started saved us from what would have been serious rework later.
How was your overall experience with their communication and project management?
Genuinely excellent, especially given the time difference between Philadelphia, USA and the delivery team. Written updates were consistent and specific, anything needing a decision got same-day turnaround, and nothing slipped through the cracks across the whole engagement.
Did the company deliver the project on time and within your expected budget?
On time and inside the approved budget. Their estimating was notably accurate — they'd broken the work down in enough detail during discovery that the forecast held up the whole way through, instead of drifting with every small change. We had exactly one change request, and it was for scope we added ourselves.
What tangible results or business impact have you seen since the project was completed?
The clearest measure is how the system's actually performing in production. In the four months since go-live we've had zero major incidents, our page performance scores improved across every Core Web Vitals metric, and two enterprise clients who'd previously flagged our old platform's limits during renewal talks signed again without raising it.
What did you like most about working with this company?
The team stayed the same the whole way through. The engineers in the discovery sessions were the same ones who built the system. That continuity matters more than people expect, and you really only notice it when it's missing. Every conversation picked up where the last one left off.
Would you recommend this company to others, and would you work with them again?
Absolutely, with one caveat worth mentioning: the value really starts in discovery, so clients who take that phase seriously will get the most out of it. We put real effort in upfront and it clearly paid off in what got delivered.
Custom build that quietly replaced three separate off-the-shelf tools we were juggling before
Bianca Alvarado / Chief Product Officer | Feb 01, 2026The easiest thing to praise is the technical output itself — solid test coverage, a deployment pipeline that just works, documentation that people actually reference instead of ignoring. But what I keep coming back to is the number of conversations we haven't had to have since launch. No 2am incident calls. No emergency patches. No post-mortems about what went sideways. That absence is really the whole pitch, if you ask me.
Project summary
Warehouse errors were becoming visible to clients, not just internal reporting. A modernized WMS was already the agreed direction internally — we just needed someone to actually build it.
| 4.5 Overall Rating |
| 4.0 Quality |
| 5.0 Schedule |
| 5.0 Project Cost |
| 5.0 Willing To Refer |
| Project Type: | Software Development |
|---|---|
| Project Cost: | $10,000 to $49,999 |
| Project Duration: | Mar 2025 - Dec 2025 |
| Business Type: | Logistics & Supply Chain |
|---|---|
| Location: | San Diego, USA |
Questions & Answers
Please describe your company, your role, and the industry you operate in.
Lumen Media Collective has been operating in Logistics & Supply Chain for a while now, headquartered in San Diego, USA. As Chief Product Officer I sit across both strategic planning and day-to-day technology delivery. We hold our vendors to a high bar because our own clients hold us to one — it's only fair to expect the same discipline from partners.
What specific problem or business challenge led you to hire this company?
We had a clear product direction for our next stage of growth in Logistics & Supply Chain, but not the internal engineering depth to actually execute it. The Software Development piece specifically needed specialist skills we couldn't realistically hire for on the timeline our business plan demanded.
What services did the company provide for your project?
Full Software Development delivery, with particular depth on the integration and data migration pieces — the riskiest parts of the whole program. On top of that, they kept a dedicated QA person on the project throughout and left our operations team with a proper runbook at handover.
Why did you choose this company over other providers you considered?
A peer in the Logistics & Supply Chain space had used them for something similar in Software Development and recommended them without hesitation. Our own due diligence backed that up. Domain knowledge, Software Development depth, and a track record of actually delivering — that combination made the decision easy.
How clearly did the company understand your requirements and business goals?
Better than we understood them ourselves, honestly. The workshops they ran surfaced assumptions we'd never questioned and exposed a few requirements that flatly contradicted each other. Sorting that out before development started saved us from what would have been serious rework later.
How was your overall experience with their communication and project management?
The most structured project management I've dealt with from any outside vendor. Sprint planning was tight, acceptance criteria were specific, and retrospectives actually led to changes rather than just being a box to tick. The backlog and risk register were both treated as live tools, not paperwork. I never once had to chase a status update.
Did the company deliver the project on time and within your expected budget?
On time and inside the approved budget. Their estimating was notably accurate — they'd broken the work down in enough detail during discovery that the forecast held up the whole way through, instead of drifting with every small change. We had exactly one change request, and it was for scope we added ourselves.
What tangible results or business impact have you seen since the project was completed?
The ROI model we took to the board was deliberately conservative. Current performance against that model puts us on track to hit payback well ahead of the eighteen-month target we set. The operational efficiency gains in particular have outpaced the model, partly because the new platform's data quality supports decisions the old system simply couldn't.
What did you like most about working with this company?
What they did after launch. A lot of vendors treat go-live as the finish line. This team treated it as the start of a different phase — the hypercare period was substantial, the documentation held up in practice, and they checked back in at the thirty and ninety day marks to go over production metrics with us unprompted.
Would you recommend this company to others, and would you work with them again?
Absolutely, with one caveat worth mentioning: the value really starts in discovery, so clients who take that phase seriously will get the most out of it. We put real effort in upfront and it clearly paid off in what got delivered.
FAQ
Frequently Asked Questions
Got questions about our specialized technology solutions? We have the answers to help you make informed decisions.
Improving typically covers the standard range of software development work — mobile apps, web platforms, custom internal tools, UI/UX design, cloud infrastructure, AI integrations, and larger enterprise builds. Its core focus areas include Mobile App Development, UI-UX Design, Web Design and Web Development.
Improving has delivered projects across a range of different industries, including Environmental Services, Healthcare, Gaming & Gambling, Sports & Fitness, Fashion & Apparel and Automotive.
Like most established software teams, Improving typically sticks around post-launch for ongoing maintenance — bug fixes, performance tuning, security patching, new feature work, and general technical support. For context, it has experience across industries such as Environmental Services, Healthcare, Gaming & Gambling, Sports & Fitness, Fashion & Apparel and Automotive, and its listed capabilities span Mobile App Development, UI-UX Design, Web Design and Web Development.
Most businesses reach Improving through its website, a direct email, or a contact form — any of which works for discussing what you need, booking an initial conversation, or asking for a rough estimate. For context, it has experience across industries such as Environmental Services, Healthcare, Gaming & Gambling, Sports & Fitness, Fashion & Apparel and Automotive, and its listed capabilities span Mobile App Development, UI-UX Design, Web Design and Web Development.
When you're weighing up a software partner such as Improving, it's worth looking past the pitch and checking the portfolio, what past clients say, relevant industry background, technical range, how they communicate, pricing structure, project management style, and what support looks like after launch. For context, it has experience across industries such as Environmental Services, Healthcare, Gaming & Gambling, Sports & Fitness, Fashion & Apparel and Automotive, and its listed capabilities span Mobile App Development, UI-UX Design, Web Design and Web Development.
That depends on where Improving is based and who they primarily serve — some firms like this operate fully offshore, some are local-first, and plenty run a hybrid model that mixes both. For context, it has experience across industries such as Environmental Services, Healthcare, Gaming & Gambling, Sports & Fitness, Fashion & Apparel and Automotive, and its typical hourly rate is around $150 - $199.
Most companies structured like Improving give you a choice between a fixed-price contract, a dedicated team arrangement, or time-and-materials billing, so you can pick whichever lines up with your budget and how well-defined your scope already is. For context, it has experience across industries such as Environmental Services, Healthcare, Gaming & Gambling, Sports & Fitness, Fashion & Apparel and Automotive, and its listed capabilities span Mobile App Development, UI-UX Design, Web Design and Web Development.
It's a common line of work for a company like Improving — multi-tenant architecture, subscription billing hooked up properly, and cloud-native deployment built for a product meant to scale as a service rather than a one-off build. For context, its listed capabilities span Mobile App Development, UI-UX Design, Web Design and Web Development, and its typical hourly rate is around $150 - $199.
The most reliable route is giving Improving a clear, specific brief up front — through their website form, a direct email, or a call — since a vague ask tends to get a vague answer back, while a concrete one usually gets a proper estimate. For context, its listed capabilities span Mobile App Development, UI-UX Design, Web Design and Web Development, and it has been operating since 2004.
