Implex Delivered a Quality AI & Machine Learning Solution on Time
We were happy with the final result. We dealt with the same core team throughout, so we did not have to keep re-explaining things. Their project manager kept things organised and was quick to flag anything that might affect the timeline. Even with the time zone difference, responses usually came the same day and we never felt left in the dark.
We launched on schedule and have not had any major issues since. Documentation at handover was a bit thin and we had to ask for more detail.
Overall, a team we trust and plan to keep working with.
Project summary
We hired Implex to add an AI chatbot to our support site that answers questions from our help docs. Scope included discovery workshops, development in two-week sprints and a short support period after launch. We worked together for around 4 months.
- Project Type:
- AI & Machine Learning
- Project Cost:
- Less than $10,000
- Project Duration:
- Mar 2026 - Jul 2026
- Business Type:
- Travel & Hospitality
- Location:
- Singapore