They listened, asked the right questions, and delivered
Overall we had a good experience working with Hubcom. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time. They shared working builds regularly, so we could test early and give feedback before things were locked in.
We launched on schedule and have not had any major issues since. There were some early misunderstandings on requirements that took a few rounds to sort out. We would definitely work with them again.
Project summary
We engaged Hubcom to add an AI chatbot to our support site that answers questions from our help docs. Their team handled planning, development and QA, with our product owner signing off each milestone. The project took roughly 9 months from kickoff to launch.
- Project Type:
- AI & Machine Learning
- Project Cost:
- $50,000 to $149,999
- Project Duration:
- Nov 2025 - Aug 2026
- Business Type:
- Education
- Location:
- Brisbane, Australia