Easy to work with and very transparent on timelines and cost
Honestly, this was one of the smoothest projects we have run with an outside team. When we changed our minds on a couple of features halfway through, they handled it without fuss and were clear about the impact on cost and timeline. Even with the time zone difference, responses usually came the same day and we never felt left in the dark. They were upfront about what was realistic within our budget, which helped us prioritise the right features.
Feedback from our customers has been very positive so far. If you need a team that communicates well and delivers, they are a good choice.
Project summary
Hook & Took Group was brought in to add an AI chatbot to our support site that answers questions from our help docs. They also took care of integrations with a couple of third-party tools we already used. The project took roughly 7 months from kickoff to launch.
- Project Type:
- AI & Machine Learning
- Project Cost:
- Less than $10,000
- Project Duration:
- Jan 2026 - Aug 2026
- Business Type:
- Retail & E-commerce
- Location:
- Melbourne, Australia