Good work overall, with a few bumps along the way
The final product works well for us, although the process could have been smoother. They took the time to understand our business before suggesting anything, which we appreciated after previous agencies jumped straight into building. They shared working builds regularly, so we could test early and give feedback before things were locked in.
Feedback from our customers has been very positive so far. Documentation at handover was a bit thin and we had to ask for more detail. We are already discussing the next phase with them.
Project summary
We engaged Helixwebi to add an AI chatbot to our support site that answers questions from our help docs. They worked alongside our in-house team, which mostly handled business requirements and testing. The project took roughly 8 months from kickoff to launch.
- Project Type:
- AI & Machine Learning
- Project Cost:
- $10,000 to $49,999
- Project Duration:
- Dec 2025 - Aug 2026
- Business Type:
- Events & Event Management
- Location:
- Ahmedabad, India