Please describe your company, your role, and the industry you operate in.
Summit Transport LLC is a Logistics & Supply Chain business in Dallas, USA. As Project Manager, I was responsible for this project on our side and the main contact for HandMade Connections.
What specific problem or business challenge led you to hire this company?
Our team was spending too much time on manual work. The goal was to set up a data warehouse and reporting layer for our leadership team so they could focus on customers.
What services did the company provide for your project?
Mainly Data & Analytics. They also helped with the technical planning and a few integrations with our existing tools.
Why did you choose this company over other providers you considered?
We compared three or four agencies. HandMade Connections asked the best questions and had good reviews from past clients.
How clearly did the company understand your requirements and business goals?
Well. There were a couple of points we had to clarify early on, but after that they were spot on.
How was your overall experience with their communication and project management?
Good. Weekly calls, regular updates and a shared board meant we always knew where things stood.
Did the company deliver the project on time and within your expected budget?
Yes, on time and within budget.
What tangible results or business impact have you seen since the project was completed?
It is still early, but the numbers are trending in the right direction and the system has been stable.
What did you like most about working with this company?
The consistency. Same team, same standard, from the first week to the last.
Would you recommend this company to others, and would you work with them again?
Yes, I would recommend them and we plan to work with them again.