Delivered on time and stayed involved after launch
Honestly, this was one of the smoothest projects we have run with an outside team. We dealt with the same core team throughout, so we did not have to keep re-explaining things. The team asked a lot of questions early on, which felt slow at first but meant there were very few surprises later. They shared working builds regularly, so we could test early and give feedback before things were locked in.
The AI & Machine Learning work has already made a noticeable difference — tasks that used to take hours now take minutes. We are already discussing the next phase with them.
Project summary
We engaged Gumchak Private Limited to add an AI chatbot to our support site that answers questions from our help docs. Their team handled planning, development and QA, with our product owner signing off each milestone. We worked together for around 8 months.
- Project Type:
- AI & Machine Learning
- Project Cost:
- $50,000 to $149,999
- Project Duration:
- Jan 2026 - Sep 2026
- Business Type:
- Telecommunications
- Location:
- Chicago, USA