Exceeded our expectations on quality and communication
We were happy with the final result. Communication was consistent. We had a weekly call, a shared Slack channel and a project board we could check at any time. They took the time to understand our business before suggesting anything, which we appreciated after previous agencies jumped straight into building. Even with the time zone difference, responses usually came the same day and we never felt left in the dark.
Feedback from our customers has been very positive so far. Documentation at handover was a bit thin and we had to ask for more detail.
We are already discussing the next phase with them.
Project summary
We engaged Griffel Studio to build a design system so our product looked consistent across screens. They worked alongside our in-house team, which mostly handled business requirements and testing. Overall it was a 3-month engagement.
- Project Type:
- UI/UX Design
- Project Cost:
- $500,000+
- Project Duration:
- Jun 2026 - Sep 2026
- Business Type:
- Telecommunications
- Location:
- Durban, South Africa